About sonia-collins

Hi Sharon, thanks for reaching out.  Could please PM me with some more details and I will provide you the area the contact.   thanks Sonia @sharond1 wrote: Sonia, we have recently discharged a mortgage from St George for a client. NSW LRS has forwarded the paper CT to St George. Please let me know who to telephone to arrange for the CT to be sent to our firm. I have posted several messages in the the conversation section of the PEXA workspace without result.   ... View more

Hi  @DZTS thank you for yours and others comments on this topic.    Whilst we can't answer for all the banks, we can certainly collectively understand the challenge and frustration.    We are not only limited from a systems perspective (small changes do take some time to implement) , we are also required to ensure that be are fulfilling the T&C for the various loans and accounts that the customers have. with us  The removal of redraw access, line of credit limits, business overdrafts limits, and blocking deposits to loans is not something that we can do in day/s prior to settlement  - customers expect us to be able to provide full access to their accounts all the time, on how they use them for day to day living, and sometimes right up until the minute of settlement.    So whilst we can't provide an answer or a solution today, our Group Strategy of Digital Transformation is to continue to look at the changes around us and improve for not only our customers to do banking with us, but we do good business too - and Digital Settlements is part of this longer term plan.    In the mean time, we will continue to seek ways that we make other changes to try to reduce the impact and frustrations.    Sonia (SGB/BOM/BankSA) ... View more

Hi Community,   thank you for those posting feedback today, and to those that were reading the discussion.    We certainly take on board that we need to keep our focus on being Settlement Ready, in particular prior to the day of settlement.  We will continue to engage our Systems and Process teams that this is important for you and our customers.  I will come back to the discussion to provide updates on feedback or enhancements we have in the pipeline.    And although we are wrapping up this feedback session, we are always in the Community and are ready to listen, to not only improve ourselves, but to also influence and support our banking peers, for our mutual customer settlements.   thanks again Sonia (SGB/BOM/BankSA)     ... View more

Hi Community , one of the initiatives we have been working on with PEXA is to TURN OFF the ability for us to change the date in a Transfer settlement .   We understand this is a frustration for Practitioners.  We support all the states locations having this turned off, with QLD being the first location being the first in May.   Does this give you greater sense of security for having control over the settlement and removing any human error in moving dates ?   thanks Sonia (SGB/BOM/BankSA) ... View more

Hi Community,   we have on line representing St George, Bank of Melbourne, Bank of SA, : FMS: Teresa & Sean @Teresabourke  Business Bank : @AmandaMichael @Dwi_Murdock  @Karen_Skinner  @Caterina_Patane @Hiwad_J  Home Ownership Services : @Maggie_Tang @CoreyD  @JoshuaWebb @Sarah_P  @sonia-collins    we have a range of leaders, key stoke conversation operators and PEXperts in our business....   we would love feed back on some changes we have made recently regarding timing of proactive conversations and some changes we are supporting to toggle off the ability to change the date in Transfer workspaces   thank you  Sonia (SGB/BOM/BANKSA)         ... View more

Hi PEXA Community We are all looking forward to bringing 3 different areas of our 3 brands together and to be on-line on Wed 15/5 11.30am  - 12.30pm    Hope to see you there   regards Sonia (SGB/BOM/BSA) ... View more

Hi there,  do you want to post what you think it is as there may be someone else scratching their heads that may answer their query too ? And if you aren't correct, the Community can help.   regards Sonia ... View more

Great work @MattKerr1      ... View more

Great shot of the team.   But where are you TJ? ... View more

Yes - various aspects of the PEXA workspace documents are relying on other docs to be there in a sequence of events This is not always possible, so you may be the first one in there - and therefore it is only recognising you and your actions - so doing a CORD when there is no one to be on the receiving side will state the error.   This is similar when we create a Discharge of Mortgage in the workspace (or CORD)  We have Practitioners querying us why we have created the DOM and the Fees, when it is the Lodging party who needs to have it in their name to pay the Fees. At that point there is no document from the lodging party and therefore PEXA will allocate the fee in the first instance to the creator of the DOM (MOT doesn't create it or amend it as it is a locked down function) When the other party creates their Transfer or Mortgage and verified, then it moves to the correct owner and lodger in the system.  We also can have CORD errors too if we are the first creator of the DOM/CORD.   So one of the checks you can do if you get an error, what is the error related to, and if, all sequences being equal, have you prepared a document, that would normally rely on another party to also have created their docs. If you contact the other party to do their docs (if ready) as you need to check the error will go correct itself, you'll ensure there are not last minute problems.     regards Son ... View more

Hi  from our FI process, Nick is correct.    Provided the customer has provided all the details as mentioned, then matter can be completed by the Bank. The customer arranges for the CT collection (or other instructions if required) post the CT return from the relative LTO. Return of CT by LTO is taking approx 5-7 working days. thanks Sonia   ... View more

Hi Could I also recommend you look under Help Centre > Bank Transfer Tips https://community.pexa.com.au/t5/Help-Centre/Bank-Transfer-Checklists-tips/ba-p/6974 There are details there that may help you on how and when they do payout figures, as well as their requirements for Surplus Funds.    I hope this helps  Sonia ... View more

Hi Cory, as one of those financial institutions that has a system and contractual requirement to run the Final Payout figure on the morning of the settlement, I can understand the frustrations of too'ing and fro'ing at the last minute.  We do know that we have a few FSS unsigned by 10am while we are finalising the Surplus Funds etc.    I think your idea would be great for both the practitioner and the MOT to have this option. regards Sonia   ... View more

Hello, thank you very much for feedback. I work for the St George/Bank of SA/Bank of Melbourne PEXA side of Westpac Group and have passed on your comments to my Westpac Bank peers.   I know that in recent months they have been working hard on improvements in the Payouts and signing process and will be chuffed that is coming together.    regards Sonia ... View more

Hi Sharron,  I'm from St George. No one has specifically mentioned it to me. I will raise with the team and gather some feedback for you.   thanks  Sonia ... View more

Hi, I am a representative for St George (BofM & Bank of SA) that comes under the Westpac group that over sees opportunity to improve customer outcomes and use of PEXA   I apologise for the experience that you have had and would like to understand where the break down had occurred as we do have processes in place so that if settlements are to revert to paper we redirect to the appropriate area.   Could you please PM me with your customer details (and workspace etc) and between my WBC colleagues and myself we will look at closing out how this happened and also ensure the customer is not impacted.   We have recently updated our Transfer Checklist that may also assist with other general information on how we action our requests.   with thanks Sonia cc @nicolalambrakis      ... View more

Hi I am from St George/Bank of Melb/Bank SA - Home Ownership Services (under the Westpac Group). A few of my colleagues from Westpac Bank are also in here too. We are often on here reviewing the feedback in general, what may be discussed and how I can be aware of possible improvements that I may take back to my team. We also let them know why or how our actions can impact the PEXA community and our customers if we don't know or follow the guidelines and sentiment it creates. We also use the information to discuss with PEXA what possible enhancements could be done in PEXA to help with functionality and response times that others need from us. (Conversations are a topic for all - and as much as I love a "thank you" I really don't need it in my conversations as it adds to the very high volume of conversations that we need to get to that are more critical) So whilst I'm not the "official representative" within the Community for my organisation, we are certainly active in reviewing the Community discussions and use it try to enhance our overall PEXA experiences,   regards Sonia   ... View more

Hi there, I am one of the Team Managers for a Discharges settlements team for an ADI. We do not use our settlement agent for PEXA Discharges MOT (they do our new/incoming) as we do these in house. For Refinances, especially mandated states we presume to PEXA and await the invitation if we get a DA prior to the invitation arriving.   We don't currently presume to PEXA for Sale/Transfer matters as we can pull back a paper settlement that is sitting in the relevant state ready to go, quicker than we can re-start/redirect from PEXA to paper. So we try to meet both requirements due to the physical nature of needing to move docs around on time sensitive matters - especially Regional ones.   However I am sure soon we will presume to PEXA as we certainly pulling more back from paper to pexa than we used to. I'll keep an eye out for views on this so I can consider the timing of how I look to adjust our workflow practices in the future.   regards Sonia ... View more

Hi there, thank you for the feedback. I am one of the Team Leaders of the Settlements teams and appreciate the time taken to let us know how we are going. We are trying different ways we work so we can better assist our customers and their representatives, not just reaching the end outcome, but providing information on various milestones in PEXA for improved line of sight of how we are progressing.   I'll pass this on to our team/s. regards Sonia ... View more

  Thanks Kate. I am aware what the Mortgagee on Title role is, having been involved with this for 2 years with my ADI, and through to current mandates - and has been great for us during this time.   My question is more around the increase in invitations we have been receiving from Practitioners creating the workspaces and inviting us in for the purpose of them being a participant in the workspace, converse within it, and have line of sight when the lodgement is done.   The conversations we are having with Practitioners within the workspace, is that they are aware the Bank needs to do and it needs to be done by PEXA, and therefore they are taking this as the need to create the workspace, invite the bank, then instruct them with the workspace.   I am seeking clarification that there is no way or reason for the Practitioner to do this and we should advise the Practitioner to withdraw/abandon the workspace (customer to contact the bank with relative fees per requirements) and for us to continue to action as a the Standalone Discharge lodgement. Knowing that there are a number of Practitioners coming on board using PEXA, we would like to support and educate/advocate where possible - but of course ensure that we are first are doing and saying the correct process   thanks Sonia     ... View more