Hi
@DZTS thank you for yours and others comments on this topic.
Whilst we can't answer for all the banks, we can certainly collectively understand the challenge and frustration.
We are not only limited from a systems perspective (small changes do take some time to implement) , we are also required to ensure that be are fulfilling the T&C for the various loans and accounts that the customers have. with us
The removal of redraw access, line of credit limits, business overdrafts limits, and blocking deposits to loans is not something that we can do in day/s prior to settlement - customers expect us to be able to provide full access to their accounts all the time, on how they use them for day to day living, and sometimes right up until the minute of settlement.
So whilst we can't provide an answer or a solution today, our Group Strategy of Digital Transformation is to continue to look at the changes around us and improve for not only our customers to do banking with us, but we do good business too - and Digital Settlements is part of this longer term plan.
In the mean time, we will continue to seek ways that we make other changes to try to reduce the impact and frustrations.
Sonia (SGB/BOM/BankSA)
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