Hi @MaraP
The 40 days isn't strictly correct.
Whilst we have files that have been waiting for up to 40 days, all of these have longer settlements dates.
Given our current position we are actioning requests based on settlement date, with the majority of requests being completed 4 days prior to settlement, this includes accepting the invitation.
This is a fairly big change when everyone is used to getting told a turn around time but necessary to ensure we hit the contracted dates.
This position will continue to improve as we have more staff coming out of training next week to support, plus further automation for payout figures going live next week.
If I can ask one thing, it would be to get at least 10 days notice when getting invited to settlement. Currently we have 25% of all invitations being sent to us with less than 10 days notice to settlement.
Please reach out if you would like to discuss further.
Thanks
David Morrissey
Chief Product Owner
CBA Retail Home Loan Operations
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