About Morri

It's always great to have members of the PEXA team visit our operations centre in Perth. Particularly when we get to show off our PEXA workflow integration in action. Thanks to Sam, Kylie and Cam for spending time seeing what we have done, and taking the feedback on more improvement ideas!   @Cam  ... View more

I will preface this post by telling you that I get to see a lot of conversations in PEXA workspaces. The vast majority are straight forward and professional.   Since PEXA was formed we have all had a lot to learn, and let's face it, things don't always go as smooth as we would like. I remember back in the world of paper settlements that things sometimes turned pear shaped too. PEXA was never going to be the panacea for settlement problems. Certainly many issues involved with paper have been removed but the process still relies on everyone playing their part.   Settlements remain one of the most stressful events people can undertake, and as stakeholders in the settlement process we all face that stress from different angles every day.   There is one thing I hope we can all agree upon, and that is the fact that nobody involved in any part of the process is deliberately trying to sabotage, delay or miss a settlement. If we can agree this point then hopefully we can agree that the language used in the conversation function in PEXA should always be of a professional manner that reflects respect for everyone else in a workspace, not derogatory or accusatory.    We all want the same thing: a successful settlement. As we have seen over the last few years, positive collaboration and sharing best practice behaviours can help achieve this.   ... View more

For the third time in the last 6 months, this morning I had the pleasure of joining a group of practitioners for breakfast in Bunbury, WA.  (175km south of Perth) This was great for me because I am a Bunbury local and it meant I got to have a sleep in rather than go to Perth!   It is fantastic to see the passion that everyone has and the ownership they are taking of their industry, sharing best practice behaviours and supporting each other to deliver fantastic outcomes for their customers.   Thanks to @Leisa for organising everything and @RyanC from PEXA for making the trip to be there. This time we also remembered to take a photo - even if it was after most people had left to get on with their settlements for the day!             The roses between two thorns? Me with Heather, Jess, Leisa, Michelle and Ryan             @JessicaWishart @Heather ... View more

I have spoken to a lot of people over the last week, both banks and practitioners, and there seems to be different interpretations of what this tick box means. (example highlighted below)   Some banks have said that they only tick this box when all documents are held and are correct. Some tick the box as soon as the documents are held - before they are checked. Some banks don't even use it.   I am asking for feedback on what everyone wants this tick box to mean, when it gets used, and whether the wording needs to be tweaked slightly to make it clear.   My current view is that we should tick the box when all loan docs are held, checked and correct: effectively the same as getting a 'Ready to Book' advice in the paper world.   Would appreciate any other opinions.   Regards Dave   ... View more

This morning I was privileged to be able to attend a breakfast with some of the Settlement Agent community in Bunbury, WA. It was fantastic to hear the open sharing of ideas on how to best use PEXA, and to hear some of the challenges that we as a bank can help address.   Big thanks to Leisa from Norm Hart Settlements for arranging things and to Ryan from PEXA for making the trip down from Perth in what has been some pretty wild weather.   A fantastic group of professionals that are clearly passionate about driving their industry forward.   Well done to everyone. Dave Morrissey   @RyanC  @Leisa ... View more

Hi Community,   In early March Bankwest's CIO Sean Langton gave a keynote address looking at emerging technology to members of the WA property industry at a development event billed as 'Your Industry - Your Future' The financial institutions panel which was held at the event provided an opportunity for Bankwest to gain valuable feedback from our stakeholders in attendance, over and above that already discussed at the third industry symposium the previous day. The open communication channels established have been helpful in shaping the way we approach our process and we continue to welcome feedback to further improve the experience for our mutual customers.   We’re evolving and improving our digital offering to customers and stakeholders by embracing emerging technologies that are increasingly influencing how customers want to interact with us. We firmly believe the move to a digital settlement paradigm will deliver greater certainty to customers and ultimately deliver a faster and more secure method of transacting property. We will however need to all work together to make this a reality. Business leaders need to adapt quickly to changing customer needs, embrace new technologies and adapt to new ways of working in today’s digital economy. Just like a football team that needs a solid hit out in the pre-season competition to prepare for the real season, we are confident that we have done the hard work to hit the ground running when the ball bounces for the first of May mandates in WA.     David Morrissey  Executive Manager Digital Operations Strategy WA  Digital Operations Innovation I Group Operations ... View more

After a period of investigation and testing the availability of Bankwest Trust Accounts has now been expanded from the initial pilot group. Registration of a trust account in PEXA is now available to all customers.   Existing users would be aware that under the current payments model the time taken for the PEXA deal status to move from 'settling' to 'settled' may exceed 30 minutes, rather than the less than 10 minutes experienced when the Bankwest account is not used.  To rectify this processing delay the Bank is actively working to move all our PEXA payments to the New Payments Platform (NPP) infrastructure. This move will deliver the smoothest settlement experience and will be fully completed before the end of 2018.   Until these changes have been made to the payments system, to assist in providing the best possible outcome for all parties and to allow for payment processing, it is recommended that settlements should not be booked after 1500 WST.   We’re evolving and improving our digital offering to customers by embracing emerging technologies that are increasingly influencing how customers want to interact with us. The expansion of the service and the subsequent increase in transaction volume will be closely monitored, and your assistance is greatly appreciated.   David Morrissey Executive Manager Digital Operations Strategy WA Digital Operations Innovation I Group Operations   ... View more