I will preface this post by telling you that I get to see a lot of conversations in PEXA workspaces. The vast majority are straight forward and professional.
Since PEXA was formed we have all had a lot to learn, and let's face it, things don't always go as smooth as we would like.
I remember back in the world of paper settlements that things sometimes turned pear shaped too.
PEXA was never going to be the panacea for settlement problems. Certainly many issues involved with paper have been removed but the process still relies on everyone playing their part.
Settlements remain one of the most stressful events people can undertake, and as stakeholders in the settlement process we all face that stress from different angles every day.
There is one thing I hope we can all agree upon, and that is the fact that nobody involved in any part of the process is deliberately trying to sabotage, delay or miss a settlement.
If we can agree this point then hopefully we can agree that the language used in the conversation function in PEXA should always be of a professional manner that reflects respect for everyone else in a workspace, not derogatory or accusatory.
We all want the same thing: a successful settlement.
As we have seen over the last few years, positive collaboration and sharing best practice behaviours can help achieve this.
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