About Morri

Thanks for reaching out @pearlhunter  Yes, I can look into what is happening for this customer to make sure we can settle tomorrow.   We have been making really strong progress in our process where CBA are the discharging bank, and are now having over 50% of customer discharges fully signed and ready the day before settlement.  The run to the end of financial year always proves to be a very busy time, and although resourcing has been improved there is still some pressure on parts of the process due to the volume of customer requests. I can see how delayed readiness is frustrating for you however I will say that there is absolute regard for the personal effect on people, with the teams doing everything they can to ensure customers settle when they need to.   Regards   ... View more

Hi @MichaelFox  As you are acting in the role of Proprietor on Title and it is a clear title, once a document has been created in the workspace you can create a   nomination   to the PEXA lodgement case and answer "Yes" to the question: Is the title currently paper? The title will be converted with the lodgement of the nomination.   More information is available here:   https://community.pexa.com.au/t5/Help-Centre/Create-a-Nomination-VIC/ba-p/76 ... View more

WA should be exactly the same @Korina  ... View more

Yes, this is still the case. If you have an active workspace, invite CBA as mortgagee on title and upload a copy of the paper discharge to the workspace for reference. If there is no existing workspace and you just need the discharge registered, please email a copy of the paper discharge to cbadischarges@cba.com.au. Please also include in the email a fresh Discharge Authority form with account details for payment of the relevant fees.   Thanks       ... View more

Hi @Angry  Just looping back to let you know that this one is now ready for settlement. Again, apologies for the frustration this has caused. Thanks ... View more

Thanks for taking the time to join the Community to share your experience. This sounds to be an extremely frustrating and disappointing result, and I apologies for the stress this is no doubt still causing.   I am concerned that 'volume' has been used as an excuse for the delays faced. Although we have ~10% of our workforce in isolation due to Covid, the remaining team members should be well placed to meet all settlements we currently have.   If you could Direct Message me your details, I will investigate the cause of the delay and ensure that settlement is met today.    Regards Dave Morrissey Chief Product Owner Retail Home Loan Operations Commonwealth Bank ... View more

The info I have says invite Hunt & Hunt Victoria for Defence Bank SA. ... View more

Thank you for your feedback Cate, it has been captured to share with the CBA Operations Leadership team. ... View more

Current login issue. Updates here: https://status.pexa.com.au/ ... View more

This might help you Maria Property Exchange Australia Community - Converting Paper Certificates of Title to Electron... - The e-conveyancing Community (pexa.com.au) ... View more

Thanks for posting @pearlhunter  Our invitation response times are improving but are still well outside guidelines and I apologies for that.   Based on feedback from a recent Member Advisory meeting in NSW, we have added 12 staff to support filtering the Discharge Authority forms to identify Partial Discharges and Commercial Discharges earlier. Getting them to the correct team for action and matching to the PEXA workspace.  Clearly there is still more work to do to improve further. ... View more

Thanks for highlighting @pearlhunter  Could you please direct message me the title details and workspace reference so I can investigate? thanks ... View more

Hi @pearlhunter  and @MBM  Thanks for sending your invitations early, providing plenty of time to settlement. Apologies for the delays you are facing. We are currently operating outside invitation acceptance guidelines because we are processing our discharges work based on settlement date.   Invitations are currently being accepted 4 days prior to settlement.   This position will improve over the coming weeks as we have more resources focussed in this area. We also have some automation that will be implemented shortly that will quickly recover this position and restore acceptances t less than 24 hours.   Regards David Morrissey Chief Product Owner CBA Retail Home Lending Operations ... View more

Sorry I didn't reply straight away @ausino  I sure you preferred for it to be signed than get a reply anyway! ... View more

With the increasing volume of PEXA transactions we continue to review our processes to ensure we can meet demand. We are investing in technology to increase the efficiency of some tasks, including accepting invitations and entering payout figures to workspaces, the benefits of which will begin to flow through in the coming weeks. As we have done over the last 12 months, we also continue to invest in our people, mobilising additional resources including bringing on more team members. These improvements are aimed at being ready earlier by having the settlement date/time accepted and the documents created at least the day prior to settlement, which aligns to some of the key items spoken about above. We are focussed on working with the industry to deliver what matters to customers – confirmed settlement at the time they request.   Regards David Morrissey Chief Product Owner CBA Retail Home Lending Operations ... View more

Thanks for reaching out @MBeshai  I will look into it and come back to you Regards Morri ... View more

Thanks for reaching out @ausino  At the moment, we are accepting invitations 4 or 5 days prior to settlement. I would expect this one to be accepted tomorrow. As CBA are also incoming mortgagee on this one, I can already see that that the Discharge Authority is in the workspace.   Thanks ... View more

Hi @MaraP  The 40 days isn't strictly correct.  Whilst we have files that have been waiting for up to 40 days, all of these have longer settlements dates. Given our current position we are actioning requests based on settlement date, with the majority of requests being completed 4 days prior to settlement, this includes accepting the invitation. This is a fairly big change when everyone is used to getting told a turn around time but necessary to ensure we hit the contracted dates. This position will continue to improve as we have more staff coming out of training next week to support, plus further automation for payout figures going live next week.   If I can ask one thing, it would be to get at least 10 days notice when getting invited to settlement. Currently we have 25% of all invitations being sent to us with less than 10 days notice to settlement.   Please reach out if you would like to discuss further.   Thanks David Morrissey Chief Product Owner CBA Retail Home Loan Operations ... View more

I don't disagree with you @JulesM , we should definitely be ready without the need for prompting. Furthermore, conversation should almost never be required on anything.   When it comes to signing the Consent, we are restricted in timing. In case you were not aware, if the lodgement verification has not been completed then the MOT cannot sign the consent. This was probably the case earlier today and why it wasn't signed. This means we need to loop back and sign later.   Please feel free to reach out to me directly if you have any other issues. Thanks     david.morrissey@cba.com.au 0418 937 749    ... View more

Hi @JulesM  Apologies for the experience you are having. Sending conversations on settlement day will have very limited impact unfortunately, as it is not like a live chat and we physically cannot resource conversations to have them actioned within a couple of hours. If you Direct Message me the workspace I will move to escalate things. Thanks David Morrissey Chief Product Owner Retail Home Lending Operations ... View more

Thanks for commenting @SteveHarvey  Also, thanks for giving us plenty of lead time on the invitation for settlement in May.  We are having delays with accepting invitations, in part due to an increase in invitations with less than 10 days to settlement, which is forcing us to change our process.  I will ensure that your invitation is accepted with at least 10 days to settlement, as we work to clear the backlog. Regards Morri   ... View more

Thanks for reaching out @SArmes  I'm sorry for the experience you have encountered on the phone.   We currently have a backlog of invitations that we are working through and some acceptances are delayed as you have experienced. Work is being prioritised by both settlement date and the date of invitation being received. As long as the invitation (and discharge authority) are received with at least 10 days to settlement, the requested settlement date is being met. Invitations received with less than 10 days to settlement are at risk of not being ready, although every effort is still being made to hit the contracted settlement date.   If you would like to private message or email me the CT details, I can track the invitation for you.   Thanks Dave ... View more

Just tried and the link seems to be working OK now @SarahMahony    https://community.pexa.com.au/t5/Help-Centre/CBA-Transfer-Checklist-Help-Centre/ba-p/8865 ... View more