About lisadowie

Direct message sent Kai  , let me know if you need any further assistance.   Kind Regards Lisa Dowie, PEXA ... View more

I have sent you a direct message Rebecca with the information you need.    Regards Lisa, PEXA ... View more

Hi Julia   You will have a direct message in your inbox.   Have a great day    Regards Lisa ... View more

Hello @HeathHill-WBC    Confirming that there will be no outage for Release 15.1.0, this weekend.   Kind Regards Lisa Dowie, PEXA ... View more

I have sent you a direct message @PalmieriConveyancing please check your inbox.   Regards Lisa Dowie, PEXA ... View more

Hello Louise   Thanks for letting us know about this issue, I have been advised that our team have now fixed the issue you were experiencing.  Please try the video link again and let me know if you have any further access problems.   In addition the following link also has some helpful information - https://community.pexa.com.au/t5/PEXA-Key-Articles/PEXA-Key-FAQs-Requesting-bank-account-details-or-sharing-trust/ba-p/19194    Kind Regards Lisa Dowie, PEXA ... View more

Hello Claudia    Thanks for taking the time to provide your feedback and I am sorry to hear that you are feeling frustrated.  We are most definitely aware of the strains and stresses that can occur in the lead up to settlement.  We have a number of initiatives underway that are looking to address these pain points. Some of these include, working with Financial Institutions and Practitioners on implementing best practice, but also ways PEXA can assist those organisations that transact large volumes to better manage some of the PEXA interactions - like conversations.   I know @XimenaFarias is your PEXA Partner and I will have her reach out to talk you through some of these initiatives in more detail.   Appreciate you taking the time to share your thoughts.   Kind Regards Lisa Dowie, PEXA ... View more

Hello Martin   Thanks for providing your feedback and I appreciate that must have been a very frustrating process to go through, pleased to hear our support team was able to assist you.   I will ensure your valid feedback is provided to our product teams to ensure we can improve this experience for other MAC users.   Appreciate you taking the time to share your thoughts.   Kind Regards Lisa Dowie, PEXA ... View more

Hello Karen   Thank you for your feedback, we will ensure our product team reviews this in consideration for a future enhancement.   Thanks for taking the time to share your thoughts.   Regards Lisa PEXA ... View more

Hello Katie   I have sent you a direct message    Regards Lisa ... View more

Hello Louise   If you haven't already, I would suggest contacting our Support team.   The   PEXA Support Centre   acts as your one-stop-shop whenever you require assistance. Whether it’s logging, updating or escalating a request or incident, our Support Centre will respond to your request in a timely manner and provide you with the assistance required to get your job done. One of our friendly support team is available to assist you from   Monday to Friday, 8.30am – 6.30pm AEST/DT. Please note, the Support Centre is closed on national public holidays and weekends. E:   support@pexa.com.au T: 1300 084 515 F: 03 9621 2182   Kind Regards Lisa, PEXA ... View more

Hello Gillian   I have just sent you a direct message with the information you are after.   Kind Regards Lisa, PEXA ... View more

Hello Hannah   I will send you a direct message with the information you are after.   Kind Regards Lisa, PEXA ... View more

Hello @Clarkee    I can confirm there is no expected outage for the deployment of Release 15.0.0.   Kind Regards Lisa Dowie, PEXA ... View more

Hello Allison   Thank you for providing your feedback, we will ensure this reaches our product team.  Our product team reviews all items of feedback from our members and determine the priority of those to be delivered, based on changes that will deliver the most value for all our members.   I am mentioning @Marty here who heads up our Exchange product team.    Kind Regards Lisa Dowie, PEXA ... View more

Hello Rachel   I have sent you a direct message.   Kind Regards Lisa, PEXA ... View more

Hello Natasha   They may have been referring to the PEXA source account, more information on this can be found here:   1. https://community.pexa.com.au/t5/Transacting-in-PEXA/Source-Account-FAQs/ba-p/187 2. https://community.pexa.com.au/t5/Ask-the-PEXA-Community/PEXA-Source-Account-Critical-Information/td-p/7585   Kind Regards Lisa Dowie, PEXA ... View more

Hello Ann   Yes you are able to track your property settlement via our PEXA Key app, just ask your lawyer/conveyancer to enable this for you.  More information can be found here: https://www.pexa.com.au/pexa-key.   It is exciting to be able to track the moment your property settles.  I hope this information is helpful    Regards Lisa Dowie, PEXA ... View more

Hello Natasha   Thanks for reaching out, PEXA Key is absolutely available in all states.  It is free to use and all lawyers and conveyancers has access to it.  It is definitely the safest way to communicate bank account details and its guaranteed.  However it wont remove the need to use your representatives trust account.  See this link here, which you can use to talk to your lawyer/conveyancer: https://www.pexa.com.au/pexa-key   Hope this helps.    Kind Regards Lisa Dowie, PEXA ... View more

Hello Mark   Did you have a question about a second mortgage in SA?  Please provide some further information so we can work out the best way to assist you.   Kind Regards Lisa Dowie, PEXA ... View more

Hi There   Please see this help material, I believe it will explain how to remove a 'link'.  https://community.pexa.com.au/t5/Help-Centre/Completing-a-Simultaneous-Linked-Lodgement-Help-Centre/ba-p/72   Hope this helps    Regards Lisa, PEXA ... View more

Hello Cat   Please see below a link to some of our help content which talks about the transaction types available, please let me know if this doesn't answer your question.    https://community.pexa.com.au/t5/Help-Centre/Transactions-Help-Centre-Articles/ba-p/941    Kind Regards Lisa Dowie, PEXA ... View more

Hello Hannah   I have sent you a direct message to gain a few more personal details from you, I look forward to your response so I can assist you further.   Kind Regards Lisa Dowie ... View more

Hello Sam   You can order an additional digital certificate by using this form:  https://www.pexa.com.au/images/uploads/page_parts/Pdfs/PEXA_Digital_Certificate.pdf   An additional certificate costs $156.42, pricing is located here: https://www.pexa.com.au/pricing    More help information can be found here: https://community.pexa.com.au/t5/Help-Centre/Digital-Certificate-Articles-Help-Centre/ba-p/3716   Hope this helps and answers your question.   Kind Regards Lisa Dowie ... View more

Hello Margaret   Thank you for your question, the PEXA Practitioner Offer has been issued to anyone within a practitioner firm that has an active PEXA user profile as of 11th June 2021.   I trust this answers your question, let me know if I can assist any further. My direct email address is Lisa.Dowie@pexa.com.au   Kind Regards Lisa Dowie ... View more

Hello Steven   Yes that is the exact email I was referring to, both mentioned are legitimate   Thanks for checking    Regards Lisa Dowie ... View more

Hello DMc I hope all is well in the beautiful state of WA  .  My suggestion would be that each practitioner should determine their own disclosure obligations, there can often be differences from one jurisdiction to another and variances between lawyers and conveyancers.   Kind Regards Lisa  ... View more

Hello Jess   I love how security conscious you are as you should always be suspicious when you receive an unexpected email, with a link and especially when its from someone you don't know.   However on this occasion I am pleased to confirm that this is legitimate, I will re-share with you directly the email PEXA sent to you that was designed to give you a heads up that this offer was coming and who to expect it from.   Thanks for reaching out, I will direct message you from here on out to confirm some particulars.   Kind Regards Lisa Dowie Chief Customer Officer, PEXA ... View more