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13-09-2018
11:40 AM
I am now locked out of PEXA as I linked PING ID to my account, and now PEXA is requesting a code from PING ID however PING ID isn't paired anymore and isn't giving me a code so I cant get in. This is riduclous, I understand its a secondary form of ID but how hard is it to create a system that works?!?! I am now locked out.... Lucky I don't have any settlements today but who do I contact to fix this technical glitch?? PEXA or PING??
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06-09-2018
02:25 PM
2 Likes
I agree. The banks are ridiculous. I have found a few numbers that might be helpful (I don't think they are the usual numbers - I found them specifically for PEXA) NAB 1300 552 688 Westpac 1300 367 449 - opt 3 CBA 1300 590 330 Still not a solution though. I just called NAB to accept a settlement booking for tomorrow. The lady told me to "be patient" and wait for their PEXA team to accept. I am just waiting for them to press a button, then I will have to call back to chase them to upload funds as this is only ever done 3 minutes before settlement. This whole PEXA system would work a lot better if everyone was trained efficiently and the whole workspace can go into "Ready" status 24 hours before. We cant guarantee settlement to our clients until it just happens which is embarrassing.
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05-09-2018
12:46 PM
Hi, Just wondering from 15/9 when the verification at log in is compulsory, will PingID be an option?? If so, I don't really see the point... I have downloaded the app, paired and entered the code without the app asking for any PEXA login details so who is to say any "hackers" cant just get their iPhone, link it, get the code and login??
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30-07-2018
12:07 PM
1 like
Hi all, The feature of us entering "funds required for settlement" doesn't really fix the issue of the banks not even advising us of funds available until last minute. Why can't the bank's still issue paper confirmation of the nett funds available, and breakdown of what is being paid out of the loan? We're lucky if they advise 3-5 days before settlement funds available, let alone what fees etc are being paid out i.e. we had loan approval of $500,000.00 but our client was paying LMI of $25,000.00. We never really know that unless our clients bring it to our attention. If the bank's still issued a confirmation of funds available letter, then they could say loan amount $500,000.00 less LMI of $25,000.00 less fees of $1500.00 so then we know we would be working with $473,500.00. It's a bit embarrassing when you are short $25,000.00. PEXA still has a long way to go before this is all going to be pain free!! We constantly have to hound the bank for funds available.
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27-07-2018
01:02 PM
Thank you I didn't know that. I have done it for one matter. How do I now open the "workgroup" which should show all my matters in that workgroup? I can still see everyones on my dashboard.. Thank you!
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26-07-2018
04:38 PM
Hi, I understand we all have logins for privacy reasons, but I don't need to see other secretaries workspaces when I login under my name. It would be great if we could only see the workspaces that are our matters. For instance, the workspace reference - I am using my initials and file number and I know I can filter these, but once I refresh, the filter goes away. Can it be permanently set so all I see when I log in as me, is my matters? Thanks
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26-07-2018
03:19 PM
Hi, I also agreed. It would be great if the workspace had a little red 1 or something showing that we have something in that workspace we haven't attended to. I didn't know about the unread convos area though, I guess that's a little helpful.
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26-06-2018
03:15 PM
2 Likes
Hi, What is happening with 2018 fees... The list now shows there is a fee of $20.46 for discharge of mortgage. Does that mean if clients are selling, and we have a bank which is discharging, our clients will be charged $112.64 for settlement, and then $20.46 for discharge... Should this fee be allowed to the purchasers or will our clients be charged as vendors on settlement? If so, this is such a difficult way of doing things. There should just be a set settlement fee! If we settle matters with paper and there is a discharge, we don't get charged an extra fee just because there is an extra party discharging. Can PEXA take a moment to realise how annoying its going to be to prepare estimate of costs and tax invoices are going to be now? Cheers.
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26-06-2018
03:02 PM
Hi, What is happening with 2018 fees... The list now shows there is a fee of $20.46 for discharge of mortgage. Does that mean if clients are selling, and we have a bank which is discharging, our clients will be charged $112.64 for settlement, and then $20.46 for discharge... Should this fee be allowed to the purchasers or will our clients be charged as vendors on settlement? If so, this is such a difficult way of doing things. There should just be a set settlement fee! If we settle matters with paper and there is a discharge, we don't get charged an extra fee just because there is an extra party discharging. Can PEXA take a moment to realise how annoying its going to be to prepare estimate of costs and tax invoices are going to be now? Cheers.
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31-05-2018
10:06 AM
12 Likes
This isn't really a question but wanted PEXA to know what we are going through when dealing with banks on PEXA. I have a simultaneous purchase and sale with a fair few other parties involved happening on PEXA tomorrow. I have NAB discharging and St George incoming. There are also banks on the other side of these matters. NAB have only just advised indicative payout which I understand they cant do much earlier but NAB still haven't advised funds available. If this was a paper settlement, we would have received an email/fax letter about a week before settlement detailing funds available. Just because things can be altered the morning of settlement, doesn't mean it should be left that late!! We all have other matters that also need attending to. There is so much added pressure and stress on us, who have to explain the delays to the client, when the banks wont give us anything until the morning of settlement. THERE SHOULD BE CUT OFF TIMES 24 HOURS BEFORE SETTLEMENT SO WE KNOW SETTLEMENT WILL ACTUALLY HAPPEN!!
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08-02-2018
02:49 PM
1 like
Hi Clara, Yes, they are still bound by the Contract and the purchasers can still be charged interest. PEXA does not change the contract, nor does it allow either party to delay settlement for any other reason. Same principles as paper settlement.
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07-02-2018
10:57 AM
3 Likes
Hi, I have had two situations in the past 2 days where our clients are purchasing, and their incoming mortgagee have not received the loan documents back, so they push settlement back on PEXA for 5-10 business days. They sent a conversation to both myself and the vendors solicitors saying they are pushing settlement back 5-10 business days. First, the bank shouldn't be allowed to disclose to the vendors solicitors that they haven't received our clients loan documents, and surely they cant push settlement back 5 - 10 business days. Our clients have removalists booked and will be charged interest and the only notification we received, was a PEXA conversation.
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06-02-2018
02:36 PM
2 Likes
Hi @DMc I am not sure what triggered it. It has been doing it since Monday. We have not done anything differently.
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06-02-2018
02:05 PM
1 like
Hi, They are current matters that are missing. They are not completed.
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06-02-2018
12:59 PM
1 like
Hi all, On our dashboard we can see only 5 workspaces, however it says we have 8 workspaces. We cannot find the other 3. When we search a missing workspace we can find it but does anyone know why all 8 workspaces aren't showing at all times? Do we need to amend some settings? Any help is much appreciated!! Thanks
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