@CourtneyFitzgerald, I couldn't agree more with this. Sadly, despite all the comments from banks assuring their processes and their ability to be contacted, I find that it is all a bit exaggerated. Most of the settlements we have had have involved NAB, and nearly every time there have been issues and been quite nightmarish. I understand that there was the period where everyone was still getting to know the new process, but I feel that that time has passed and banks should take more accountability for their lack of attention to these matters. We had a settlement a few weeks back where it wound up being pushed back an entire day as the NAB, despite accepting the PEXA workspace invitation, a multitude of workspace messages, emails to bankers and an unprecedented amount of phone calls just to try and get a hold of someone who could actually help in the PEXA area of NAB, they believed that the matter was to proceed via paper settlement. Might I add, this is all after NAB had already advised that settlement would need to be pushed back a few days before settlement (we were the Vendor's representative) as they required new valuations of the clients property (despite having known about the settlement date and having received the discharge authority months in advance). I honestly do not enjoy having to bring these things up, but I feel as though the more feedback received means more chances of the process improving and getting to a place where this is no longer required. Not to say that ALL transactions with NAB have been bad. For example, just today we had a transaction involving NAB that I personally didn't think would go through, and NAB pulled it together and was ready to settle an hour and a half before settlement
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