About Emilytrotman

Emilytrotman · ‎19-09-2019

is anyone else still having huge problems getting CAF forms properly signed and/or loaded into ID report with Australia Post I only use client specific ID forms downloaded from the portal to ensure they are accurate and current and make it very clear to my clients that the CAF needs to be witnessed with Aust Post. Out of my last 10 Aust Post VOIs - not one loaded a CAF into report and 80% have been incorrectly signed by the Aus Post CSO. Incredibly frustrating ALL conveyancing is now requiring a CAF in NSW - clients are paying more and more for these reports at Aust Post and they cant get it right. Am I missing something here?

Emilytrotman · ‎22-11-2018

Hi Belinda, I have the same issue with a title from 1998. We are in Northern NSW and would like this matter to settle via PEXA. Am I able to express post the title to you as per the above? I was directed to this thread from the PEXA support team. Settlement is due 10 December 2018, is that too short a time frame? the alternative is to of course do a paper settlement locally. thank you

Emilytrotman · ‎30-08-2018

Hi Emily the link you have provided is not working. the only update we are receiving keeps saying the same thing.

Emilytrotman · ‎23-04-2018

A settlement was not ready at 5pm today and has been cancelled the provision for re-scheduling settlement is no longer available in the workspace. How do we re-schedule for tomorrow?

Emilytrotman · ‎23-03-2018

I am having the MOST trouble getting VOIs and CAFs done through Australia Post. We are in a regional area not serviced by other VOI agents. I get a phone call from my client on almost every VOI stating that Australia Post will not sign the CAF, does not know how to sign the CAF or will not load the CAF with the VOI report. In some cases I have had Aust Post verify a clients identity using a boat licence and a medicare card - no birth certificate and no passport. I have just this morning spoken to an Australia Post employee who flat out REFUSED to sign the CAF as she had never seen it nor heard of it. The branch was an active Land Titles Identity verifier. The VOI was completed but not the CAF. If we are expected to be completely electronic in the coming months/year - PEXA/LRS/ARNECC need to ensure that the systems are in place and the authorised agents are properly trained. It becomes very frustrating to the client when they have to go back a second or third time to have the procedure correctly undertaken at a cost.

Emilytrotman · ‎21-02-2018

Hi I have read the ARNECC notes several times and I am aware that it is best practice to have the CAF signed when the VOI is completed, understood. I am also aware that ZIPID will ensure this is conducted correctly. However, in circumstances where the CAF was not signed at the time of VOI, what are reasonable steps. I have seen in another thread someone asking if this can be done with a JP? This was again answered by pointing out the ARNECC practice notes. I currently have a situation where my client has done a VOI (in 2016 but still within the accepted 2 year time frame) for another transaction. I did not require a CAF for the first transaction, it was a paper settlement. This time we intend on settling electronically via PEXA. How would I reasonably confirm that my client signed the CAF (not possible for her to come in to my office due to interstate location) as she does not need to re-do her VOI?

Emilytrotman · ‎16-02-2018

Hi, I missed this webinar, are there PDF slides or audiofile available?

Emilytrotman · ‎16-02-2018

hi, the link above has been removed. If the CAF is not signed at the same time the ID verification has been done, what would reasonable steps look like to confirm the client signed the form?

About Emilytrotman

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