We are pleased to announce that Marketplace has extended its title search offering to include SAI Global.
Marketplace, available in New South Wales, provides PEXA members with access to a range of suppliers that provide the products and services you need to complete a property transaction.
Through Marketplace, you get access to a number of search providers, giving you choice and transparency on price and the ability to reduce your client disbursements.
PEXA is proud to partner with SAI Global, Equifax and CITEC in bringing choice to the market and we welcome other industry partners to join our push for improved consumer outcomes.
What is Marketplace?
PEXA Plus is PEXA’s gateway to transacting property online, offering a simple overview of PEXA Workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. PEXA Plus also features a calendar view, Community announcements and pending invitations.
Marketplace sits within PEXA Plus and currently provides PEXA members with access to a range of title search suppliers, allowing them to choose which provider to purchase a search from based on price and transparency. Over time, PEXA plans to extend this offering to include some of the other statutory elements of a conveyance including e-Contracts and VOI services. Marketplace will partner with existing providers (where possible) to provide choice, lower price points, and seamless integration into your PEXA Workspace.
Who can access Marketplace?
Currently, PEXA Plus is available to all PEXA members.
Marketplace is currently accessible in NSW and is in pilot in Victoria.
If for any reason you are having issues with accessing PEXA Plus or Marketplace (if you belong to the relevant jurisdiction or pilot group) please contact our Support Centre or reach out to your PEXA Direct Specialist or PEXA Partner.
How can members access Marketplace?
All members can access PEXA Plus via this URL directly: http://plus.pexa.com.au. It is also accessible via the ‘Single Sign On’ navigation bar on the PEXA Exchange platform – simply click on the PEXA Plus icon.
NSW members and the Victorian pilot group will be able to access Marketplace from their PEXA Plus screen via the left-hand navigation bar.
For more information on PEXA Plus and the rest of its features, please refer to the FAQs.
When will Marketplace be launched?
Currently, Marketplace is available to all NSW members and select Victorian members as part of a pilot group. Marketplace will roll-out across all active jurisdictions during 2019.
What does PEXA Plus Marketplace offer today?
Today, we offer property title searches from three providers: Equifax, CITEC and SAI Global.
It is currently available to members who are activated to transact in NSW and VIC (Pilot).
How do I order a property search from Marketplace?
Refer to this article on a step-by-step guide on ordering a property search on Marketplace.
Will there be any other providers for ‘property search’ in Marketplace?
Yes, the PEXA Plus team is working hard to bring other information search providers within PEXA Plus Marketplace and they will be announced soon.
Will PEXA offer any other services apart from ‘property searches’ via Marketplace?
PEXA is committed to provide best e-Conveyancing experience for our members and we are constantly looking at how to offer more value. .
We are working on enabling new services via Marketplace and are looking to include additional services offered.
Why don’t you cover a broader range of search products?
PEXA is certainly open to including additional property search products within Marketplace, , but this will be dependent on the jurisdiction.
Currently in NSW, you have access to the below list of searches;
NSW Land Title Search
Copy of Plan-Deposited Plan
Copy of Plan-Strata Plan
Copy of Plan-Crown Plan
Copy of Dealing
Copy of Primary Application
SCIMS Misc Mark
SCIMS Permanent Mark
SCIMS State Survey
SCIMS Trig Station
ADIS Book and No.
Cancelled Title
Property Council Certificates (e.g. Sydney Water, Hunter Water, Planning Certificates etc)
Currently in VIC, the select pilot group can access the below list of searches:
VIC Title Search
Copy of Plan
Copy of Instrument
OC Premium Report
Final Search
Title Diagram
I just ordered a search product from Marketplace but didn’t receive any notification. Is that normal?
When an order is placed and confirmed, you will receive an email with an attachment of the document/product that was ordered.
If an email is not received within the expected timeframe (i.e. the same time the document is available in PEXA Plus for download), there are a few steps that may be taken:
Check your junk/spam folder as the document may have been diverted to such locations
Refreshing your inbox to ensure that the inbox you are checking is for the same email address that was used to login to Marketplace (note: some Members may have multiple email addresses for PEXA)
Call our dedicated Support Centre for further assistance
I just put an order through but haven’t received the PDF results via Marketplace in the “My Orders” section?
All search products have different turnaround times:
Document Type Expected Turnaround Time
NSW/VIC Title Searches: < 5 mins
NSW/VIC Imaged Document: Within 10 mins if the document is digitized and available
Council Property Certificates: Delivery time as displayed per Product
If you haven’t received the relevant document as per the above timeframes, please contact our Support Centre.
What is the process to follow up the status of my Council Certificate?
You may contact the PEXA Support Centre – they will liaise with the PEXA Plus product team to reach out to the relevant provider for further information on the status of the relevant Council Certificate.
Can I cancel my order?
Generally, you cannot cancel an order that is placed via Marketplace – for most products, the order process happens very quickly, therefore we cannot recall the order on your behalf.
Other products – e.g. Council Certificates, may take up to 10 days to be delivered due to processing timeframes. If the Certificate order is yet to be processed, then it may be cancelled. Please contact PEXA’s Support Centre as soon as practical. They will then liaise with the PEXA Plus product team.
I accidently deleted my email; may I request another copy of my purchase?
Members can download the document by navigating to the “My Orders” section of PEXA Plus and selecting the specific order (expand the order details). The document will be available to download on this section. Note – the documents will most likely be downloaded to your “Downloads” Folder on your individual PC.
Note that all users within the organisation will be able to see the “My Orders” screen and have access to specific orders and download a copy of the document if required.
I am not able to download my document via PEXA Plus, what do I do?
After placing your order, it will move into one of three statuses:
Complete and ready to access
Pending
Failed
If you are unable to download your document, please contact PEXA’s Support Centre who will assist.
How do I order related documents / dealings e.g. s.88B instrument, Management Statement etc
Once a Title Search or copy of plan document is ordered via Marketplace, a list of related documents or dealing (if applicable) will be presented to you and available as a “Quick Order”.
To locate this list, go to the relevant order within “My Orders” – select to view the order details and a list of related documents and dealings will be displayed after the order information section.
My order is still in ‘pending’ status. Have I been charged for the order?
Orders will be charged as soon as they are placed. You will only be charged for orders that progress to a completed status.
Where can I see my total amount spent for a given ‘Matter’?
Go to your PEXA Plus summary page and view the Disbursements section on this screen. This will display a summary of the total amount spent on orders for a given “Matter” (i.e. the matter reference you have entered) within Marketplace.
Can I change my delivery email address?
The delivery email address for Marketplace orders cannot be changed. This is the account that is being used to login to your PEXA account.
How will you charge/bill for searches?
Orders from Marketplace will be invoiced and billed monthly. All orders placed for the month will be invoiced on the 1st of each month and amounts will be direct debited from your nominated Office Account 14 days thereafter.
May I change the account or account details for my invoices?
PEXA will use your Subscriber Office Account for PEXA Plus invoices. If required, please contact PEXA’s dedicated Support Centre or accounts@pexa.com.au to update any details.
I would like to update my invoice cycle from monthly to weekly or fortnightly, is this possible?
No. However, we are currently looking into options to enable more frequent billing cycles for our members. We will let you know when this option is available.
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