About JulieKhoo

Hi Community, This message is for Subscribers who sign in PEXA using a Mac computer. Apple has released its newest Mac operating system, Catalina and while macOS Catalina is the most up-to-date software, the changes implemented by Apple affect how this operating system interacts with smartcards or USB tokens containing digital certificates. PEXA together with its vendor have performed several tests which identified that those who sign with a Mac computer will not be able to do so if they upgrade to macOS Catalina. To ensure that your PEXA experience is not impacted, we suggest that you defer updating to the macOS Catalina. Signing on the previous macOS versions such as ‘Mojave' continues to work and the operating system will remain under support by Apple for the foreseeable future. Note that it remains important to apply any issued security patches for your version of MacOS. Alternatively, if you have access to a Windows computer you can use it to sign in PEXA as well. See https://www.pexa.com.au/digicert for instructions to install the necessary software. Below, please find a list of frequently asked questions on the matter.  Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible.   WIll deferring put me at risk of not adhering to pexa's subscriber security policy MacOS Mojave is still supported by Apple, and using it will not breach any system requirements. Deferring upgrade to Catalina does not restrict the updating of security patches. It is important that your security patches are up to date and that you are using supported operating software. I have updated my macOS to Catalina, and I’m now unable to sign, what should I do now? You may use an alternative computer (Windows or one that is not updated to macOS Catalina) to sign. Note that you may need to install the digital certificate software, found here. As an option, you may also check with Apple if you are able to downgrade to the prior macOS Mojave. Your ability to downgrade, could be subject to having backed up your system prior to the upgrade, and unfortunately, we are not able to provide you any guidance on this. We recommend contacting Apple or your IT support on this matter. Can I still access PEXA if I’ve updated to macOS Catalina? Yes, you will still be able to access PEXA but you will not be able to sign. Is PEXA the only application affected by this? No, the changes Apple has implemented with the macOS Catalina impacts the way it reads signing tokens (otherwise referred to as smart cards) in general and impacts other applications that use digital certificates. When will there be a resolution to this? PEXA is currently working on a resolution with our supplier, and we are not able to confirm if or when a resolution will be found. As I am now not able to sign, can I give my digital certificate and PIN to my colleague? No, according to the e-Conveyancing legal framework, MPR 7.1, sharing of digital certificates is prohibited. A digital certificate is equivalent to a wet signature and using someone else’s is akin to forging a signature.   ... View more

In a flip of the script, Shane Jacob, AIC National President, has joined us on the 5 in 5 set to ask Marcus industry’s pressing questions.   Does PEXA plan to become a conveyancing firm?; What is PEXA doing to help the banks streamline their settlement processes?; and more. Find out in this month’s 5 in 5.       What is the digital conveyancing timeline for TAS, NT and ACT? PEXA was created to fulfil the Council of Australian Governments’ (COAG) initiative to deliver a single, national e-Conveyancing solution to the Australian property industry and that’s exactly what we plan to do. PEXA is in active discussions with Tasmania, the Northern Territory and the ACT to bring e-Conveyancing to life in those jurisdictions and hopes to be in a position to communicate timelines to industry over the coming 12 months. Pleasingly, the legislation which enables e-Conveyancing has already passed in Tasmania and the Northern Territory. Does PEXA recommend certain security procedures in the fight against fraud? Beyond the Subscriber Security Policy which provides security requirements for our members, PEXA highly recommends the use of new app PEXA Key for the secure exchange of source account details and vendor bank details, removing the vulnerabilities associated with email. Further, PEXA has a dedicated Security page on the e-Conveyancing Community for PEXA members to stay up-to-date with PEXA’s security announcements, to raise security concerns and learn business tips to stay secure online. How has the recent 1 July compliance date in NSW been received? Prior to 1 July, 85% of all possible dealings in NSW were being lodged electronically which is testament to that market in its early adoption of e-Conveyancing. As a result, the 1 July compliance date passed seamlessly.   One of the most significant metrics we measure when understanding how the industry is embracing e-Conveyancing is our Net Promoter Score (NPS)*.   NPS measures the willingness of members to recommend PEXA to others and PEXA captures this feedback directly from its members via the in-platform feedback tool. As of August, the NSP for NSW sits at an impressive 62 which is a 33% increase on March 2019. *NPS is measured between -100 and +100. A score of 50 is considered “excellent” and 70 is considered “world class”. Apple’s most recent Net Promoter Score is 47. PEXA has limited transactions we can conduct online in Western Australia. What work are you doing with Landgate in the view of creating a shorter timeframe to transact fully online? ? PEXA is actively working with Landgate on this matter and are ready to assist Western Australia in increasing scope. At present, Landgate has a number of technical priorities to assist in the introduction of competition in the ELN market. Once that work is complete, it is likely focus will return to broadening out the volume of transactions that can be completed online. As the PEXA platform continues to evolve, how does PEXA recommend that we continue to up-skill our business’ and staff? PEAK Bodies continue to be central hub for PEXA members to stay up-to-date and trained on industry and e-Conveyancing changes. Help articles, free webinars and upcoming changes to the platform can also be found in one central location, on the e-Conveyancing Community. PEXA’s Support Centre is also available to answer any of your PEXA platform questions. Previous episodes 2019 Episode One: Nick Karolidis and Marcus discuss common themes raised through PEXA’s in-platform feedback tool. Episode Two: Sarah Rizk, Partner at Thomson Geer speaks with Marcus and PEXA Project’s expert, @Josh Radford. Episode Three: 5 in 5 with Jyh Gusew, Community Superuser and Marcus Price, PEXA CEO Episode Four: 5 in 5 with Hunt & Hunt Lawyers featuring NAB and Gadens ... View more

Hi Community,   As part of PEXA’s Release 10.1.0, users in the role of IP and POT will now have the ability to join an existing Workspace. Below are frequently asked questions about this new functionality.   Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible.   Who can join a Workspace? Only an Incoming Proprietor or a Proprietor on Title can join a Workspace. This functionality is not available for any other roles, for example, Incoming Caveators, Incoming Mortgagees, Mortgagees on Title. What steps does a joining Subscriber need to go through before accessing the Workspace? If a Workspace has already been opened, and the Subscriber is in the role of Incoming Proprietor or Proprietor on Title, they will see the Existing Workspace pop up screen (formally the Duplicate Land Title pop up screen) and now have the option to join. The Subscriber will then have to tick a checkbox to confirm that they are authorised to represent the said party. If an invitation has already been sent to the Subscriber, they will only see a ‘View Invitation’ option on the Existing Workspace pop up screen. What happens when a Subscriber joins a Workspace? Existing participants in the Workspace will be alerted with a banner across the Workspace Summary screen with details of the joining party. They will also receive an email notification. What happens if a Subscriber joins the wrong Workspace? The Subscriber will be responsible for removing themselves from the Workspace. The existing Subscribers in the Workspace may request that the party who erroneously joined to remove themselves. Failing which, as they do today, existing Subscribers in the Workspace will need to escalate the matter to PEXA Support. What happens when a party remains in the Workspace despite requests to leave? Once the matter is escalated to PEXA Support, PEXA will then request the party remove themselves from the Workspace, or face the possibility of suspension. Note that the Participation Agreement has been updated to include the obligation for Subscribers to join Workspaces only if they have the authorisation to represent a said party to the transaction. Persistent failure to comply could be met with suspension. Can Subscribers remove a Subscriber who has incorrectly joined the Workspace? No. The Subscriber that has erroneously joined the Workspace will be responsible for removing themselves. What is the Participation Agreement amendment and when did PEXA communicate the change? The following changes were incorporated in the Participation Agreement in May. The revised agreement was shared with all Subscribers via the May Clicks and Mortar newsletter (and direct by email for those who have unsubscribed to the newsletter) Inclusion below: 4.1 (f): to only enter an Electronic Workspace where the Subscriber is authorised to represent party to a Conveyancing Transaction involving the Land Title Reference, the subject of the Electronic Workspace; What can a Subscriber see when they join the Workspace? Subscribers will be able to see title details, which is available in a title search. As per today, when Subscribers join a Workspace upon acceptance of an invitation, they will be able to see any information, if already entered that a Subscriber in that role would be able to view.   ... View more

Dear Community,   Please note that this does not affect all PEXA members. If it does not affect you, please ignore this message.   PEXA has been advised that certain Antivirus software is flagging the PEXA signing application for some PEXA members.   If you happen to be affected, you will notice a red banner on the signing page informing you “PEXA Digital Signing software is required to sign documents using (your browser). Please click here to install the latest version.”   If you are a Financial Institution, please contact your tech support for assistance.   Please ensure that you are using the most recent version of the Digital Certificate software, accessible from the link above. For the installation process of the PEXA Signing Application, please refer to Step 3 for Chrome or Step 2 for Internet Explorer. Should you be already running the most recent version, you will be given the option to repair or remove your current software. If you are not running the most recent version, you will be prompted to update the software. In order to update your software, you may require administrator rights.   Note that if you are unable to effect this change yourself, you may need to contact your internal IT team or external IT consultant.   If you still cannot digitally sign after the software update, you may be required to whitelist the PEXA Signing Application.   Please contact PEXA Support directly, if you require further assistance. ... View more

Hi Community,   During the South Australia’s March Public Holiday, financial settlement and lodgement will not be available in this state.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays ... View more

When opening a PEXA Workspace, an important step is to verify that the information returned from the Land Registry is accurate. This information will be visible on the Land Title screen.   The good news is, that post opening the Workspace, an automated Title Activity Check (TAC) on the land title will be performed periodically , made possible by the digital integration between PEXA and the respective Land Registry. You will be notified should there be any activity identified on the title.   Sometimes, when activity is detected, the information displayed on the land title screen may require updating. A common example is when the TAC indicates that a survivorship or transmission has been lodged and there has been a change in proprietorship. Note that in this particular situation, the Land Title information requires updating in order for lodgement verification to be successful, and for settlement to proceed. Please note that an Information Re-supply is only required when the change in title particulars will prevent lodgement. So, before you request an Information Re-supply, check your TAC to help you decide if you need one.   Should you request an Information Re-supply, a fee of $5.50* will be debited from your fee paying account as per the Pricing Schedule.   *fees are waived until 28 February 2019 ... View more

Hi Community,   During the Australia Day public holiday, that falls on 28 Jan 2019, financial settlement will not be available. Lodgement will still be available in Victoria and New South Wales.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays ... View more

Hi Community! The new PEXA Marketplace is alive and well, offering members in NSW, the ability to purchase a title search through one of our partners – either Equifax or CITEC – with information mapping directly into your PEXA Workspace.   The Marketplace will shortly expand to include additional title search providers as PEXA partners with existing market participants to provide you choice, transparency and efficiency in completing a property transaction, ultimately allowing you to reduce your client’s disbursements.   Login to Marketplace through PEXA Plus using your PEXA login details.   The Marketplace is now live in NSW and will roll out in VIC, WA, SA and Queensland in 2019.   Susanne Mosely, Managing Director, Hunter Legal & Conveyancing talks about her experience in using Marketplace.   How long have you been using Marketplace? I started using Marketplace when PEXA began the pilot programme last year. What peaked your interest to participate in the pilot? We love working with PEXA and are really interested in their growth. We have seen how going digital has benefited our business and clients, through increased efficiencies and better pricing. We are definitely 100% supporters of e-Conveyancing and want to use PEXA more. Tell us about your experience in using Marketplace Marketplace is so easy and convenient to use. We love the fact that there is transparency in price and that it is competitive as well. It was great to be a part of the pilot programme, to have the opportunity to shape a product that meets both our and our client’s needs. The PEXA team have been very open to the feedback we provided – and have always managed to find a solution. We have been very impressed at how quickly the team troubleshoots and makes changes for smooth, faultless usage. Have you seen any benefits to using Marketplace in your organisation? Definitely. Pricing is far cheaper than the alternatives we’ve been using. This really helps as it reduces our disbursements for our clients. Our clients are so much happier when we help them save. Do you think it’s important to have price transparency in the market? Why? Definitely. It’s important because our quotes can be more accurate and are able to reduce any surprise costs at the end. What would you like to see in the future? It would be great if we could do everything digitally, from stamping to settlements. We, at Hunter Legal & Conveyancing, would love to utilise PEXA for all aspects of a conveyancing matter. Have a question? Refer to this article for frequently asked questions on Marketplace, or post your question below. ... View more

We are pleased to announce that Marketplace has extended its title search offering to include SAI Global. Marketplace, available in New South Wales and Victoria, provides PEXA members with access to a range of suppliers that provide the products and services you need to complete a property transaction.   Through Marketplace, you get access to a number of search providers, giving you choice and transparency on price and the ability to reduce your client disbursements. PEXA is proud to partner with SAI Global, Equifax and CITEC in bringing choice to the market and we welcome other industry partners to join our push for improved consumer outcomes.   What is Marketplace? PEXA Plus is PEXA’s gateway to transacting property online, offering a simple overview of PEXA Workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. PEXA Plus also features a calendar view, Community announcements and pending invitations. Marketplace sits within PEXA Plus and currently provides PEXA members with access to a range of title search suppliers, allowing them to choose which provider to purchase a search from based on price and transparency. Over time, PEXA plans to extend this offering to include some of the other statutory elements of a conveyance including e-Contracts and VOI services. Marketplace will partner with existing providers (where possible) to provide choice, lower price points, and seamless integration into your PEXA Workspace. Who can access Marketplace? Currently, PEXA Plus is available to all PEXA members.   Marketplace is currently accessible in NSW and VIC. If for any reason you are having issues with accessing PEXA Plus or Marketplace (if you belong to the relevant jurisdiction or pilot group) please contact our Support Centre or reach out to your PEXA Direct Specialist or PEXA Partner. How can members access Marketplace? All members can access PEXA Plus via this URL directly: http://plus.pexa.com.au. It is also accessible via the ‘Single Sign On’ navigation bar on the PEXA Exchange platform – simply click on the PEXA Plus icon. NSW members and the Victorian pilot group will be able to access Marketplace from their PEXA Plus screen via the left-hand navigation bar.     For more information on PEXA Plus and the rest of its features, please refer to the FAQs. When will Marketplace be launched? Currently, Marketplace is available to all members in NSW and VIC. Marketplace will roll-out across all active jurisdictions during 2019. What does PEXA Plus Marketplace offer today? Marketplace is currently available to members who are activated to transact in NSW and VIC. Today, we offer property title searches from three providers: Equifax, CITEC and SAI Global. In addition to title searches, members can also request council certificates (NSW only).   How do I order a property search from Marketplace? Refer to this article on a step-by-step guide on ordering a property search on Marketplace.  Will there be any other providers for ‘property search’ in Marketplace? Yes, the PEXA Plus team is working hard to bring other information search providers within PEXA Plus Marketplace and they will be announced soon. Will PEXA offer any other services apart from ‘property searches’ via Marketplace? PEXA is committed to provide best e-Conveyancing experience for our members and we are constantly looking at how to offer more value. .     We are working on enabling new services via Marketplace and are looking to include additional services offered. Why don’t you cover a broader range of search products? PEXA is certainly open to including additional property search products within Marketplace, , but this will be dependent on the jurisdiction. Currently in NSW, you have access to the below list of searches; NSW Land Title Search Copy of Plan-Deposited Plan Copy of Plan-Strata Plan Copy of Plan-Crown Plan Copy of Dealing Copy of Primary Application SCIMS Misc Mark SCIMS Permanent Mark SCIMS State Survey SCIMS Trig Station ADIS Book and No. Cancelled Title Property Council Certificates (e.g. Sydney Water, Hunter Water, Planning Certificates etc) Currently in VIC, the select pilot group can access the below list of searches: VIC Title Search Copy of Plan Copy of Instrument OC Premium Report Final Search Title Diagram I just ordered a search product from Marketplace but didn’t receive any notification. Is that normal? When an order is placed and confirmed, you will receive an email with an attachment of the document/product that was ordered. If an email is not received within the expected timeframe (i.e. the same time the document is available in PEXA Plus for download), there are a few steps that may be taken: Check your junk/spam folder as the document may have been diverted to such locations Refreshing your inbox to ensure that the inbox you are checking is for the same email address that was used to login to Marketplace (note: some Members may have multiple email addresses for PEXA) Call our dedicated Support Centre for further assistance I just put an order through but haven’t received the PDF results via Marketplace in the “My Orders” section? All search products have different turnaround times: Document Type                        Expected Turnaround Time NSW/VIC Title Searches: < 5 mins NSW/VIC Imaged Document: Within 10 mins if the document is digitized and available Council Property Certificates: Delivery time as displayed per Product   If you haven’t received the relevant document as per the above timeframes, please contact our Support Centre.   What is the process to follow up the status of my Council Certificate? You may contact the PEXA Support Centre – they will liaise with the PEXA Plus product team to reach out to the relevant provider for further information on the status of the relevant Council Certificate. Can I cancel my order? Generally, you cannot cancel an order that is placed via Marketplace – for most products, the order process happens very quickly, therefore we cannot recall the order on your behalf. Other products – e.g. Council Certificates, may take up to 10 days to be delivered due to processing timeframes. If the Certificate order is yet to be processed, then it may be cancelled. Please contact PEXA’s Support Centre as soon as practical. They will then liaise with the PEXA Plus product team. I ACCIDENTALLY deleted my email; may I request another copy of my purchase? Members can download the document by navigating to the “My Orders” section of PEXA Plus and selecting the specific order (expand the order details). The document will be available to download on this section. Note – the documents will most likely be downloaded to your “Downloads” Folder on your individual PC. Note that all users within the organisation will be able to see the “My Orders” screen and have access to specific orders and download a copy of the document if required. I am not able to download my document via PEXA Plus, what do I do? After placing your order, it will move into one of three statuses: Complete and ready to access Pending Failed If you are unable to download your document, please contact PEXA’s Support Centre who will assist. How do I order related documents / dealings e.g. s.88B instrument, Management Statement etc You may order standalone dealings with any provider or related documents via Equifax. One benefit of performing a search with Equifax is that once the order is complete, related documents are listed. You can select the related plan as well as dealings for the property via a quick search. Once a Title Search or copy of plan document is ordered via Marketplace, a list of related documents or dealing (if applicable) will be presented to you and available as a “Quick Order”. To locate this list, go to the relevant order within “My Orders” – select to view the order details and a list of related documents and dealings will be displayed after the order information section. My order is still in ‘pending’ status. Have I been charged for the order? Orders will be charged as soon as they are placed. You will only be charged for orders that progress to a completed status. If your order has failed, simply place the order again from the start; you will not be charged for failed orders. Where can I see my total amount spent for a given ‘Matter’? Go to your PEXA Plus summary page and view the Disbursements section on this screen. This will display a summary of the total amount spent on orders for a given “Matter” (i.e. the matter reference you have entered) within Marketplace. Can I change my delivery email address? The delivery email address for Marketplace orders cannot be changed. This is the account that is being used to login to your PEXA account. How will you charge/bill for searches? Orders from Marketplace will be invoiced and billed monthly. All orders placed for the month will be invoiced on the 1st of each month and amounts will be direct debited from your nominated Office Account 14 days thereafter. May I change the account or account details for my invoices? PEXA will use your Subscriber Office Account for PEXA Plus invoices. If required, please contact PEXA’s dedicated Support Centre or accounts@pexa.com.au to update any details. I would like to update my invoice cycle from monthly to weekly or fortnightly, is this possible? No. However, we are currently looking into options to enable more frequent billing cycles for our members. We will let you know when this option is available. ... View more

Hi Community,   From Christmas to New Year’s Day 2019 lodgement will not be available in Queensland.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays   Please note that during this period, PEXA’s Support Services will be available from 27-31 December.   On behalf of everyone at PEXA, we’d like to wish you a safe and enjoyable festive season.   Cheers, Julie ... View more

PEXA Plus is a new gateway to transacting property online. This features interactive workspace overviews, widgets and a more streamlined way to review your upcoming matters. To help introduce you to this exciting new product, we’ve compiled a list of frequently asked questions below. Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible. What is PEXA Plus? PEXA Plus is PEXA’s gateway to transacting property online, offering our members a simple overview of their workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. This product was developed based on feedback from members for a tool to help improve their overall experience. In the near future, PEXA Plus will include Marketplace, a platform that provides members with a set of products and services that they use to perform a conveyance such as information searches, contracts and verification of identity (VOI). Marketplace will provide open access, transparent pricing on all products deliver greater efficiency through greater integration with PEXA workspaces. When will PEXA Plus be made available to members? PEXA Plus is available to all members. Why should members use PEXA Plus? PEXA Plus is a gateway that offers members a quick view of the date and status of upcoming settlements and direct access to PEXA workspaces to prioritise and action the most immediate ones. Colour coordinated priorities help members arrange their tasks more efficiently.   PEXA Plus also features learning checklists, provides search capabilities for help articles, videos and FAQs from the e-Conveyancing Community, helping members increase their proficiency as more and more transactions are completed online. Subscriber Managers are also able to renew Digital Certificates through PEXA Plus.   These features aim to provide members with additional benefits from improved efficiencies. This is the start of a journey that will transform your e-Conveyancing experience. PEXA Plus is an evolving product and we invite members to keep providing us with feedback for us to continue to improve the overall experience for all. How do we renew Digital Certificates using PEXA Plus? If you’re a Subscriber Manager/Administrator at a legal/conveyancing firm and have been informed of the need to renew Digital Certificates within your organisation, you may do so through pexaplus.com.au. For more information on renewing Digital Certificates, please refer to the frequently asked questions on the e-Conveyancing Community. How can members access PEXA Plus? PEXA Plus is accessible on pexaplus.com.au or via single sign on from the PEXA workspace. How much is PEXA Plus? PEXA Plus will be made available at no additional cost to all PEXA members.   Marketplace will also be made available to all members.  Individual products and services will be priced by providers and purchased separately. What is Marketplace? Marketplace sits within PEXA Plus and provides members with a set of products and services that they use to perform a conveyance such as property information searches. Marketplace will provide open access, price transparency and comparison across services and products required for property transactions. When will Marketplace be launched? Currently Marketplace is live in NSW. We are looking to gradually roll out Marketplace nationally in 2019. ... View more

Hi Community,   CBA PEXA settlements have been impacted today due to technical incidents however actions are underway to resolve the issue, with settlements expected to be finalised by close of business today.   CBA is actioning transfers as a first priority.   Regards, Julie ... View more