About JulieKhoo

Dear Community,   Please note that this does not affect all PEXA members. If it does not affect you, please ignore this message.   PEXA has been advised that certain Antivirus software is flagging the PEXA signing application for some PEXA members.   If you happen to be affected, you will notice a red banner on the signing page informing you “PEXA Digital Signing software is required to sign documents using (your browser). Please click here to install the latest version.”   If you are a Financial Institution, please contact your tech support for assistance.   Please ensure that you are using the most recent version of the Digital Certificate software, accessible from the link above. For the installation process of the PEXA Signing Application, please refer to Step 3 for Chrome or Step 2 for Internet Explorer. Should you be already running the most recent version, you will be given the option to repair or remove your current software. If you are not running the most recent version, you will be prompted to update the software. In order to update your software, you may require administrator rights.   Note that if you are unable to effect this change yourself, you may need to contact your internal IT team or external IT consultant.   If you still cannot digitally sign after the software update, you may be required to whitelist the PEXA Signing Application.   Please contact PEXA Support directly, if you require further assistance. ... View more

Hi Community,   Good news! You can still lodge and settle during Vic Labour Day.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays ... View more

Hi Community,   During the South Australia’s March Public Holiday, financial settlement and lodgement will not be available in this state.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays ... View more

Hi Community,   During the Western Australia Labour Day public holiday, financial settlement and lodgement will not be available in this state.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays ... View more

When opening a PEXA Workspace, an important step is to verify that the information returned from the Land Registry is accurate. This information will be visible on the Land Title screen.   The good news is, that post opening the Workspace, an automated Title Activity Check (TAC) on the land title will be performed periodically , made possible by the digital integration between PEXA and the respective Land Registry. You will be notified should there be any activity identified on the title.   Sometimes, when activity is detected, the information displayed on the land title screen may require updating. A common example is when the TAC indicates that a survivorship or transmission has been lodged and there has been a change in proprietorship. Note that in this particular situation, the Land Title information requires updating in order for lodgement verification to be successful, and for settlement to proceed. Please note that an Information Re-supply is only required when the change in title particulars will prevent lodgement. So, before you request an Information Re-supply, check your TAC to help you decide if you need one.   Should you request an Information Re-supply, a fee of $5.50* will be debited from your fee paying account as per the Pricing Schedule.   *fees are waived until 28 February 2019 ... View more

Hi Community,   During the Australia Day public holiday, that falls on 28 Jan 2019, financial settlement will not be available. Lodgement will still be available in Victoria and New South Wales.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays ... View more

Hi Community! The new PEXA Marketplace is alive and well, offering members in NSW, the ability to purchase a title search through one of our partners – either Equifax or CITEC – with information mapping directly into your PEXA Workspace.   The Marketplace will shortly expand to include additional title search providers as PEXA partners with existing market participants to provide you choice, transparency and efficiency in completing a property transaction, ultimately allowing you to reduce your client’s disbursements.   Login to Marketplace through PEXA Plus using your PEXA login details.   The Marketplace is now live in NSW and will roll out in VIC, WA, SA and Queensland in 2019.   Susanne Mosely, Managing Director, Hunter Legal & Conveyancing talks about her experience in using Marketplace.   How long have you been using Marketplace? I started using Marketplace when PEXA began the pilot programme last year. What peaked your interest to participate in the pilot? We love working with PEXA and are really interested in their growth. We have seen how going digital has benefited our business and clients, through increased efficiencies and better pricing. We are definitely 100% supporters of e-Conveyancing and want to use PEXA more. Tell us about your experience in using Marketplace Marketplace is so easy and convenient to use. We love the fact that there is transparency in price and that it is competitive as well. It was great to be a part of the pilot programme, to have the opportunity to shape a product that meets both our and our client’s needs. The PEXA team have been very open to the feedback we provided – and have always managed to find a solution. We have been very impressed at how quickly the team troubleshoots and makes changes for smooth, faultless usage. Have you seen any benefits to using Marketplace in your organisation? Definitely. Pricing is far cheaper than the alternatives we’ve been using. This really helps as it reduces our disbursements for our clients. Our clients are so much happier when we help them save. Do you think it’s important to have price transparency in the market? Why? Definitely. It’s important because our quotes can be more accurate and are able to reduce any surprise costs at the end. What would you like to see in the future? It would be great if we could do everything digitally, from stamping to settlements. We, at Hunter Legal & Conveyancing, would love to utilise PEXA for all aspects of a conveyancing matter. Have a question? Refer to this article for frequently asked questions on Marketplace, or post your question below. ... View more

We are pleased to announce that Marketplace has extended its title search offering to include SAI Global. Marketplace, available in New South Wales, provides PEXA members with access to a range of suppliers that provide the products and services you need to complete a property transaction.   Through Marketplace, you get access to a number of search providers, giving you choice and transparency on price and the ability to reduce your client disbursements. PEXA is proud to partner with SAI Global, Equifax and CITEC in bringing choice to the market and we welcome other industry partners to join our push for improved consumer outcomes.   What is Marketplace? PEXA Plus is PEXA’s gateway to transacting property online, offering a simple overview of PEXA Workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. PEXA Plus also features a calendar view, Community announcements and pending invitations. Marketplace sits within PEXA Plus and currently provides PEXA members with access to a range of title search suppliers, allowing them to choose which provider to purchase a search from based on price and transparency. Over time, PEXA plans to extend this offering to include some of the other statutory elements of a conveyance including e-Contracts and VOI services. Marketplace will partner with existing providers (where possible) to provide choice, lower price points, and seamless integration into your PEXA Workspace. Who can access Marketplace? Currently, PEXA Plus is available to all PEXA members.   Marketplace is currently accessible in NSW and is in pilot in Victoria. If for any reason you are having issues with accessing PEXA Plus or Marketplace (if you belong to the relevant jurisdiction or pilot group) please contact our Support Centre or reach out to your PEXA Direct Specialist or PEXA Partner. How can members access Marketplace? All members can access PEXA Plus via this URL directly: www.pexa.plus.com.au. It is also accessible via the ‘Single Sign On’ navigation bar on the PEXA Exchange platform – simply click on the PEXA Plus icon. NSW members and the Victorian pilot group will be able to access Marketplace from their PEXA Plus screen via the left-hand navigation bar.     For more information on PEXA Plus and the rest of its features, please refer to the FAQs. When will Marketplace be launched? Currently, Marketplace is available to all NSW members and select Victorian members as part of a pilot group. Marketplace will roll-out across all active jurisdictions during 2019. What does PEXA Plus Marketplace offer today? Today, we offer property title searches from three providers: Equifax, CITEC and SAI Global. How do I order a property search from Marketplace? Refer to this article on a step-by-step guide on ordering a property search on Marketplace.  Will there be any other providers for ‘property search’ in Marketplace? Yes, the PEXA Plus team is working hard to bring other information search providers within PEXA Plus Marketplace and they will be announced soon. Will PEXA offer any other services apart from ‘property searches’ via Marketplace? PEXA is committed to provide best e-Conveyancing experience for our members and we are constantly looking at how to offer more value. .     We are working on enabling new services via Marketplace and are looking to include additional services offered. Why don’t you cover a broader range of search products? PEXA is certainly open to including additional property search products within Marketplace, , but this will be dependent on the jurisdiction. Currently in NSW, you have access to the below list of searches; NSW Land Title Search Copy of Plan-Deposited Plan Copy of Plan-Strata Plan Copy of Plan-Crown Plan Copy of Dealing Copy of Primary Application SCIMS Misc Mark SCIMS Permanent Mark SCIMS State Survey SCIMS Trig Station ADIS Book and No. Cancelled Title Property Council Certificates (e.g. Sydney Water, Hunter Water, Planning Certificates etc) Currently in VIC, the select pilot group can access the below list of searches: VIC Title Search Copy of Plan Copy of Instrument OC Premium Report Final Search Title Diagram I just ordered a search product from Marketplace but didn’t receive any notification. Is that normal? When an order is placed and confirmed, you will receive an email with an attachment of the document/product that was ordered. If an email is not received within the expected timeframe (i.e. the same time the document is available in PEXA Plus for download), there are a few steps that may be taken: Check your junk/spam folder as the document may have been diverted to such locations Refreshing your inbox to ensure that the inbox you are checking is for the same email address that was used to login to Marketplace (note: some Members may have multiple email addresses for PEXA) Call our dedicated Support Centre for further assistance I just put an order through but haven’t received the PDF results via Marketplace in the “My Orders” section? All search products have different turnaround times: Document Type                        Expected Turnaround Time NSW/VIC Title Searches: < 5 mins NSW/VIC Imaged Document: Within 10 mins if the document is digitized and available Council Property Certificates:Delivery time as displayed per Product   If you haven’t received the relevant document as per the above timeframes, please contact our Support Centre.   What is the process to follow up the status of my Council Certificate? You may contact the PEXA Support Centre – they will liaise with the PEXA Plus product team to reach out to the relevant provider for further information on the status of the relevant Council Certificate. Can I cancel my order? Generally, you cannot cancel an order that is placed via Marketplace – for most products, the order process happens very quickly, therefore we cannot recall the order on your behalf. Other products – e.g. Council Certificates, may take up to 10 days to be delivered due to processing timeframes. If the Certificate order is yet to be processed, then it may be cancelled. Please contact PEXA’s Support Centre as soon as practical. They will then liaise with the PEXA Plus product team. I accidently deleted my email; may I request another copy of my purchase? Members can download the document by navigating to the “My Orders” section of PEXA Plus and selecting the specific order (expand the order details). The document will be available to download on this section. Note – the documents will most likely be downloaded to your “Downloads” Folder on your individual PC. Note that all users within the organisation will be able to see the “My Orders” screen and have access to specific orders and download a copy of the document if required. I am not able to download my document via PEXA Plus, what do I do? If you are unable to download your document, please contact PEXA’s Support Centre who will assist. How do I order related documents / dealings e.g. s.88B instrument, Management Statement etc Once a Title Search or copy of plan document is ordered via Marketplace, a list of related documents or dealing (if applicable) will be presented to you and available as a “Quick Order”. To locate this list, go to the relevant order within “My Orders” – select to view the order details and a list of related documents and dealings will be displayed after the order information section. My order is still in ‘pending’ status. Have I been charged for the order? Orders will be charged as soon as they are placed. You will only be charged for orders that progress to a completed status. Where can I see my total amount spent for a given ‘Matter’? Go to your PEXA Plus summary page and view the Disbursements section on this screen. This will display a summary of the total amount spent on orders for a given “Matter” (i.e. the matter reference you have entered) within Marketplace. Can I change my delivery email address? The delivery email address for Marketplace orders cannot be changed. This is the account that is being used to login to your PEXA account. How will you charge/bill for searches? Orders from Marketplace will be invoiced and billed monthly. All orders placed for the month will be invoiced on the 1st of each month and amounts will be direct debited from your nominated Office Account 14 days thereafter. May I change the account or account details for my invoices? PEXA will use your Subscriber Office Account for PEXA Plus invoices. If required, please contact PEXA’s dedicated Support Centre or accounts@pexa.com.au to update any details. I would like to update my invoice cycle from monthly to weekly or fortnightly, is this possible? No. However, we are currently looking into options to enable more frequent billing cycles for our members. We will let you know when this option is available. ... View more

Hi Community,   From Christmas to New Year’s Day 2019 lodgement will not be available in Queensland.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays   Please note that during this period, PEXA’s Support Services will be available from 27-31 December.   On behalf of everyone at PEXA, we’d like to wish you a safe and enjoyable festive season.   Cheers, Julie ... View more

  Good news for members in New South Wales! During daylight savings, two additional settlement slots have been made available: 6:00 p.m. and 6:30 p.m.   Over in Western Australia, settlement rebooking cut-off time will be at 1:00 p.m. More information can be found here.   Daylight savings runs from 7 October 2018 to 7 April 2019. ... View more

PEXA Plus is a new gateway to transacting property online. This features interactive workspace overviews, widgets and a more streamlined way to review your upcoming matters. To help introduce you to this exciting new product, we’ve compiled a list of frequently asked questions below. Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible. What is PEXA Plus? PEXA Plus is PEXA’s gateway to transacting property online, offering our members a simple overview of their workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. This product was developed based on feedback from members for a tool to help improve their overall experience. In the near future, PEXA Plus will include Marketplace, a platform that provides members with a set of products and services that they use to perform a conveyance such as information searches, contracts and verification of identity (VOI). Marketplace will provide open access, transparent pricing on all products deliver greater efficiency through greater integration with PEXA workspaces. When will PEXA Plus be made available to members? PEXA Plus is available to all members. Why should members use PEXA Plus? PEXA Plus is a gateway that offers members a quick view of the date and status of upcoming settlements and direct access to PEXA workspaces to prioritise and action the most immediate ones. Colour coordinated priorities help members arrange their tasks more efficiently.   PEXA Plus also features learning checklists, provides search capabilities for help articles, videos and FAQs from the e-Conveyancing Community, helping members increase their proficiency as more and more transactions are completed online. Subscriber Managers are also able to renew Digital Certificates through PEXA Plus.   These features aim to provide members with additional benefits from improved efficiencies. This is the start of a journey that will transform your e-Conveyancing experience. PEXA Plus is an evolving product and we invite members to keep providing us with feedback for us to continue to improve the overall experience for all. How do we renew Digital Certificates using PEXA Plus? If you’re a Subscriber Manager/Administrator at a legal/conveyancing firm and have been informed of the need to renew Digital Certificates within your organisation, you may do so through pexaplus.com.au. For more information on renewing Digital Certificates, please refer to the frequently asked questions on the e-Conveyancing Community. How can members access PEXA Plus? PEXA Plus is accessible on pexaplus.com.au or via single sign on from the PEXA workspace. How much is PEXA Plus? PEXA Plus will be made available at no additional cost to all PEXA members.   Marketplace will also be made available to all members.  Individual products and services will be priced by providers and purchased separately. What is Marketplace? Marketplace sits within PEXA Plus and provides members with a set of products and services that they use to perform a conveyance such as property information searches. Marketplace will provide open access, price transparency and comparison across services and products required for property transactions. When will Marketplace be launched? Currently Marketplace is live in NSW. We are looking to gradually roll out Marketplace nationally in 2019. ... View more

Hi Community,   CBA PEXA settlements have been impacted today due to technical incidents however actions are underway to resolve the issue, with settlements expected to be finalised by close of business today.   CBA is actioning transfers as a first priority.   Regards, Julie ... View more