The above table has been updated to reflect South Australia's upcoming compliance date. Here is a link to the SA Land Registry's information also.
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Hi Peter @LawyersConveyancing,
Thank you for your feedback, it's really important to us as it helps us with continuously making improvements that will benefit our members.
We have taken your request and put this onto our list of improvements. As you can imagine, we do have quite a list but it will be prioritised, so we thank you for your patience.
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Hi Heather, I've been invited to be part of that beta version simply so I can have access. I have not received it. Could you please have someone provide me access as this is really disrupting my work.
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We’re excited to announce that an enhanced PEXA Plus Marketplace is now live. To login, visit plus.pexa.com.au. Please note, if you have previously bookmarked PEXA Plus Marketplace, you will need to update your bookmark.
PEXA Plus Marketplace, available in New South Wales and Victoria, provides PEXA members with access to a range of suppliers that offer products and services to assist with your end-to-end completion of property transactions.
A suite of service providers is available in Marketplace, enabling choice and transparency on price and the ability to reduce your client disbursements.
PEXA is proud to partner with SAI Global, Equifax and CITEC in bringing choice to the market and we welcome other industry partners to join our push for improved consumer outcomes.
WHAT MAJOR ENHANCEMENTS ARE BEING RELEASED?
One of the key enhancements we’re delivering as part of the new PEXA Plus Marketplace is our “Matters” focus.
This new section, accessible above “Marketplace” on the left-hand-side navigation pane, will be your access point for creating matters simply, with minimal data entry. Here, you’ll be able to view total mater disbursements, enabling swift reconciliation. Supporting services such as purchasing a Contract of Sale template or using the new Digital Contracts platform will also be integrated.
Looking ahead, PEXA will be enabling a Workspace creation tool from this hub – stay tuned for more information.
STREAMLINED PROCESSES AND ADDITIONAL FEATURES Other supporting refinements include:
A more intuitive, simplified search ordering process, requiring less clicks.
Ordering title search documents can now be completed with either, or both, the address of the property and the title reference.
The ability to create matters with either a title reference and/or property address. Your next step will then be tailored depending on whether you have either or both available.
Marketplace is now entirely mobile responsive, meaning tasks can be successfully completed on phones, desktops, tablets and other touch-screen hybrids, allowing services to be accessed from anywhere at any time, far beyond the work desk.
Video tutorials covering key tasks are now provided within Marketplace.
WHAT IS MARKETPLACE?
PEXA Plus is PEXA’s gateway to transacting property online, offering a simple overview of PEXA Workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. PEXA Plus also features a calendar view, Community announcements and pending invitations.
Marketplace sits within PEXA Plus and provides PEXA members with access to a range of title search suppliers, allowing them to choose which provider to purchase a search from with transparency. Over time, PEXA plans to extend its offering in other jurisdictions, including introducing some of the other statutory elements of a conveyance, such as VOI services.
Marketplace partners with existing providers (where possible) to provide choice, lower price points, and seamless integration into your PEXA Workspace.
Who can access Marketplace?
Currently, PEXA Plus is available to all PEXA members, while Marketplace is accessible in NSW and VIC.
If for any reason you are having issues with accessing PEXA Plus or Marketplace (if you belong to the relevant jurisdiction or pilot group) please contact our Support Centre or reach out to your PEXA Direct Specialist or PEXA Partner.
How can members access Marketplace?
All members can access PEXA Plus via this URL directly: https://plus.pexa.com.au. It is also accessible via the ‘Single Sign On’ navigation bar on the PEXA Exchange platform – simply click on the PEXA Plus icon.
NSW and Victorian members will be able to access Marketplace from their PEXA Plus screen via the left-hand navigation bar.
WHAT DOES PEXA PLUS MARKETPLACE OFFER TODAY?
Currently in NSW, you have access to the below list of searches;
NSW Land Title Search
Copy of Plan-Deposited Plan
Copy of Plan-Strata Plan
Copy of Plan-Crown Plan
Copy of Dealing
Copy of Primary Application
SCIMS Misc Mark
SCIMS Permanent Mark
SCIMS State Survey
SCIMS Trig Station
ADIS Book and No.
Property Council Certificates (e.g. Sydney Water, Hunter Water, Planning Certificates etc)
Currently in VIC, the select pilot group can access the below list of searches:
VIC Title Search
Copy of Plan
Copy of Instrument
OC Premium Report
I JUST ORDERED A SEARCH PRODUCT FROM MARKETPLACE BUT DIDN’T RECEIVE ANY NOTIFICATION. IS THAT NORMAL?
When an order is placed and confirmed, you will receive an email with an attachment of the document/product that was ordered.
If an email is not received within the expected timeframe (i.e. the same time the document is available in PEXA Plus for download), there are a few steps that may be taken:
Check your junk/spam folder as the document may have been diverted to such locations
Refreshing your inbox to ensure that the inbox you are checking is for the same email address that was used to login to Marketplace (note: some Members may have multiple email addresses for PEXA)
Call our dedicated Support Centre for further assistance.
I PUT AN ORDER THROUGH BUT HAVEN’T RECEIVED THE PDF RESULTS IN “MY ORDERS"?
All search products have different turnaround times:
Expected Turnaround Time
NSW/VIC Title Searches
< 5 mins
NSW/VIC Imaged Document
Within 10 mins if the document is digitized and available
Council Property Certificates
Delivery time as displayed per Product
If you haven’t received the relevant document as per the above timeframes, please contact our Support Centre.
WHAT IS THE PROCESS TO FOLLOW UP THE STATUS OF MY COUNCIL CERTIFICATE?
You may contact the PEXA Support Centre – they will liaise with the PEXA Plus product team to reach out to the relevant provider for further information on the status of the relevant Council Certificate.
CAN I CANCEL MY ORDER?
Generally, you cannot cancel an order that is placed via Marketplace – for most products, the order process happens very quickly, therefore we cannot recall the order on your behalf.
Other products – e.g. Council Certificates, may take up to 10 days to be delivered due to processing timeframes. If the Certificate order is yet to be processed, then it may be cancelled. Please contact PEXA’s Support Centre as soon as practical. They will then liaise with the PEXA Plus product team.
I ACCIDENTALLY DELETED MY EMAIL; MAY I REQUEST ANOTHER COPY OF MY PURCHASE?
Members can download the document by navigating to the “My Matters” section of PEXA Plus and selecting the specific matter and navigating to the Searches tab. The document will be available to download on this section. Note – the documents will most likely be downloaded to your “Downloads” Folder on your individual PC.
Note that all users within the organisation will be able to see the “My Matters” screen and have access to specific orders and download a copy of the document if required.
I AM NOT ABLE TO DOWNLOAD MY DOCUMENT VIA PEXA PLUS, WHAT DO I DO?
After placing your order, it will move into one of three statuses:
Complete and ready to access
If you are unable to download your document, please contact PEXA’s Support Centre who will assist.
HOW DO I ORDER RELATED DOCUMENTS / DEALINGS E.G. S.88B INSTRUMENT, MANAGEMENT STATEMENT ETC
You may order standalone dealings with any provider or related documents via Equifax. One benefit of performing a search with Equifax is that once the order is complete, related documents are listed. You can select the related plan as well as dealings for the property via a quick search. Once a Title Search or copy of plan document is ordered via Marketplace, a list of related documents or dealing (if applicable) will be presented to you and available as a “Quick Order”. To locate this list, go to the relevant search within “My Matters” – select to view the order details and a list of related documents and dealings will be displayed after the order information section.
MY ORDER IS STILL IN ‘PENDING’ STATUS. HAVE I BEEN CHARGED FOR THE ORDER?
Orders will be charged as soon as they are placed. You will only be charged for orders that progress to a completed status. If your order has failed, simply place the order again from the start; you will not be charged for failed orders.
WHERE CAN I SEE MY TOTAL AMOUNT SPENT FOR A GIVEN ‘MATTER’?
Go to your PEXA Plus matter summary page and view the matter breakdown on this screen. This will display a summary of the total amount spent on this matter.
CAN I CHANGE MY DELIVERY EMAIL ADDRESS?
The delivery email address for Marketplace orders cannot be changed. This is the account that is being used to login to your PEXA account.
HOW WILL YOU CHARGE/BILL FOR SEARCHES?
Orders from Marketplace will be invoiced and billed monthly. All orders placed for the month will be invoiced on the 1st of each month and amounts will be direct debited from your nominated Office Account 14 days thereafter.
MAY I CHANGE THE ACCOUNT OR ACCOUNT DETAILS FOR MY INVOICES?
PEXA will use your Subscriber Office Account for PEXA Plus invoices. If required, please contact PEXA’s dedicated Support Centre or email@example.com to update any details.
I WOULD LIKE TO UPDATE MY INVOICE CYCLE FROM MONTHLY TO WEEKLY OR FORTNIGHTLY, IS THIS POSSIBLE?
No. However, we are currently looking into options to enable more frequent billing cycles for our members. We will let you know when this option is available.
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PEXA Plus is a new gateway to transacting property online. This features interactive workspace overviews, widgets and a more streamlined way to review your upcoming matters. To help introduce you to this exciting new product, we’ve compiled a list of frequently asked questions below.
Can’t find the information you’re looking for? Reply to this post and we’ll get back to you as soon as possible.
What is PEXA Plus?
PEXA Plus is PEXA’s gateway to transacting property online, offering our members a simple overview of their workspaces, easy access to help content and the ability to renew PEXA Digital Certificates. This product was developed based on feedback from members for a tool to help improve their overall experience.
In the near future, PEXA Plus will include Marketplace, a platform that provides members with a set of products and services that they use to perform a conveyance such as information searches, contracts and verification of identity (VOI). Marketplace will provide open access, transparent pricing on all products deliver greater efficiency through greater integration with PEXA workspaces.
When will PEXA Plus be made available to members?
PEXA Plus is available to all members.
Why should members use PEXA Plus?
PEXA Plus is a gateway that offers members a quick view of the date and status of upcoming settlements and direct access to PEXA workspaces to prioritise and action the most immediate ones. Colour coordinated priorities help members arrange their tasks more efficiently.
PEXA Plus also features learning checklists, provides search capabilities for help articles, videos and FAQs from the e-Conveyancing Community, helping members increase their proficiency as more and more transactions are completed online. Subscriber Managers are also able to renew Digital Certificates through PEXA Plus.
These features aim to provide members with additional benefits from improved efficiencies. This is the start of a journey that will transform your e-Conveyancing experience. PEXA Plus is an evolving product and we invite members to keep providing us with feedback for us to continue to improve the overall experience for all.
How do we renew Digital Certificates using PEXA Plus?
If you’re a Subscriber Manager/Administrator at a legal/conveyancing firm and have been informed of the need to renew Digital Certificates within your organisation, you may do so through pexaplus.com.au. For more information on renewing Digital Certificates, please refer to the frequently asked questions on the e-Conveyancing Community.
How can members access PEXA Plus?
PEXA Plus is accessible on plus.pexa.com.au or via single sign on from the PEXA workspace.
How much is PEXA Plus?
PEXA Plus will be made available at no additional cost to all PEXA members.
Marketplace will also be made available to all members. Individual products and services will be priced by providers and purchased separately.
What is Marketplace?
Marketplace sits within PEXA Plus and provides members with a set of products and services that they use to perform a conveyance such as property information searches. Marketplace will provide open access, price transparency and comparison across services and products required for property transactions.
When will Marketplace be launched?
Currently Marketplace is live in NSW and VIC. We are looking to gradually roll out Marketplace nationally in 2020/21.
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Today, Landgate do not enable titles having one or more proprietors on title in capacity (for example as Executor) eligible for electronic lodgement.
PEXA continues to work with Landgate and WA OSR to expand the scope of titles and documents available for electronic lodgement.
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