It has come to our attention that Agents are no longer accepting the order on the agent from PEXA after settlement. REINSW have advised that agents should be requesting the standard letter with the companies letter head and solicitors signature. It is no longer acceptable as the notification that they receive comes from PEXA and not the solicitor/conveyancer. What is the point of settlement online if we are not able to send an order on the agent electronically? Is there something PEXA can do/change so that we aren't required to send a paper Order on the Agent to satisfy the agents requirements? Thank you
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