I have just had that conversation with CBA this morning and when I mentioned the guidelines of 24 to 48 hours for payout figures to be uploaded she told me the agreed guideline is 10am for an 11am settlement even though we were speaking at 10.20!
I explained that we also need sufficient time to then finalise the settlement statement to get the matter ready.
End result the figure was put in at the last minute and by the time the Purchaser was able to sign off on the documents the settlement rolled over. Further it was a linked settlement.
Between this and the security breaches I am fast losing my enthusiasm for PEXA!
Something needs to get sorted and quickly.
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