UPDATED: COVID-19 Australia Post’s commitment to you At the heart of every Australian community, our people are a regular presence to rely on. A friendly postie, driver or a Post Office and the services we provide are vital lifelines for the most vulnerable in our society, particularly during uncertain times. We remain fully operational across Australia during Government restrictions on non-essential activity. Our posties, delivery drivers and post offices continue to operate. During this time, and as with the bushfires earlier this year, we are committed to continuing VOI services throughout our network of over 1,500 participating Post Offices Australia-wide. As you may have seen in previous communications, our Emergency Management program has been enacted to help manage any business disruption event associated with COVID-19 (coronavirus). We are constantly innovating and trialling new ways to deliver essential services to all Australians, and to ensure our business is operating in an efficient and safe way. We are: · Rolling out screens to all Post Offices to enable them to maintain safety at the counters and to ensure your clients can attend our Post Offices with confidence · Continuing to issue health and safety advice throughout our business including our participating VOI Post Office network · Remaining vigilant and ready to adapt our processes and implement additional precautions as this pandemic evolves · Continuing to enforce high standards of hygiene practices Our commitment is to continue delivering 99 per cent of VOI Reports into your Property VOI portal within 15 minutes of your client’s interview. As always, our dedicated VOI Support team can help you with any VOI enquires you may have. They can be reached on landtitleVOI@auspost.com.au or on 1300 364 543. We thank you for your continued support as our people across the country work hard to support you, your clients and the local community. Kind regards, Australia Post Property VOI team Stay safe everyone!
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Hi All, As a major Australian organisation, Australia Post plays a leading role in supporting and connecting communities. Especially at times like these, a friendly postie, driver or a Post Office and the services we provide can become a vital lifeline to the most vulnerable in our society. As with the recent bushfires, we are committed to continuing uninterrupted VOI services throughout our network of over 1,500 participating Post Offices Australia wide. Our Emergency Management program ensures we are able to manage a range of other business disruption events including floods, security incidents, IT outages and health outbreaks such as the COVID-19 (coronavirus). In relation to COVID-19, we have a comprehensive response which includes: • A Pandemic Coordination Team (PCT) which brings together various subject matter experts from across the business and triggers actions to manage the impact of COVID-19; • In support of this, a Corporate Incident Response Team, comprising the Executive leadership who convene daily to ensure that we are addressing the needs of our customers and communities; • Updated Business Continuity Plans to ensure minimal impact to our operations and our service; • Issuing health and safety advice throughout our business in particular the VOI Post Office network; and • Reinforced high standards of hygiene practices to ensure your clients can attend our Post Offices with confidence. We continue to process VOI checks at every participating Post Office and deliver 99% of VOI Reports into your Property VOI portal within 15 minutes of your client’s interview. Our dedicated VOI Support team is able to keep you informed and operate remotely in the event that be required. They can be reached on landtitleVOI@auspost.com.au or on 1300 364 543. We thank you for your continued support as our teams across the country work hard to support you, your clients and the local community. Stay safe! Kind regards, Australia Post Property VOI team
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Thanks @DMc! Hi @Sonia77 as per DMc's wise advise, you'll need to register for following the attached link: https://auspost.com.au/forms/land-title.html Once registered, we will send a form specific to your organisation for you to provide to your customer (buyers / sellers) to bring into our 1,500+ participating outlets nationally. There is no charge to register with Australia Post VOI services and consumers pay ($44 inc GST) to have their VOI conducted. Pete.
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Hi DMc, Thankyou for reaching out! Confirming that Client Authorisation Forms will always be scanned along with Identity documents and presented into our document portal (FileBound) when the customer (buyer / seller) presents the CAF at the time of VOI. If the CAF form isn't presented at time of VOI, we will still perform the VOI but assume the practitioner will deal with the CAF separately. Again, if you do have any challenges with Australia Post VOI service, please don't hesitate to contact me directly, or our operations team who can liaise with our retail outlets and your customer if required. The contact details for our Operation Team is: email or they can be contacted on 1300 364 543. Pete.
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Nice to talk to you.
Confirming that our outlets should absolutely be witnessing Client Authorisation Forms if it is presented at the time of the VOI. We will speak with the outlets in question and remind them of our expectations regarding CAF documents.
If you do have any other issues with VOI at Australia Post, please don’t hesitate to contact me directly, or our operations team who can liaise with the outlet in question and your customer if required.
The contact details for our Operation Team is: email or they can be contacted on 1300 364 543.
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