I am finding ANZ the worst lender to deal with at the moment. Trying to see if there anything I do wrong. But so far mostly all settlements where ANZ mortgagee on title are getting delay. ANZ not accepting date and time for settlement on time. All guideline provided by them is followed. Discharge sent at least month in advance and invitation provided soon as contract signed and received. Currently struggling with settlement that should be done in 2 hours. Conversations confirming that discharge received and under assessment a month ago. Only to receive a delay message 24 hours before the settlement close to midnight. Currently on hold for 43 min trying to get through to ANZ. Called first thing in the morning and person on the other line could only apologize for the delay and no answer what so ever why. Said that matter has been escalated numeriouse time and that MSV team has not proceed as yet and reason not known. Said someone will call me shortly. Now after 2 hours of waiting, calling them again and sitting on waiting. Settlement is schedule in 2 hours. Very frustrated and angry!!!!!
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