About Cory

Can NAB and PEXA get together to sort out NAB's requirement for the legal rep to provide a hard copy of the transfer after exchange ?  The Transfer is uploaded on the PEXA documents why does it need to be manually printed out by the legal rep and then forwarded to the banker who then forwards it to another department who then forwards it to NAB PEXA ?  Whilst I believe that the mortgagees cannot see the Transfer until it is in "prepared" status surely PEXA can allow them to see something that will meet their requirements ?  Far too much double handling and I am not asked this by other banks they all seem to be happy with the status of the Transfer that shows on the PEXA workspace. ... View more

Thank you Marielle for your blog in relation to the banks.  It was extremely informative. The one thing that always comes up with banks is their workload and how as conveyancers we make it difficult for banks because we try to contact them too much.  We try to contact them because we are acting for humans (clients) in one of the most important transactions of their life.  These clients ask us questions and are on set time frames that need to be met otherwise there are financial and emotional consequences.  I have been doing conveyancing for over 18 years and have spent endless hours on the telephone waiting for banks.  I now write conversations (not high importance) on PEXA to banks and wait for a reply.... 24-48 hours pass and even 1 week will pass and I do not get a reply that is when I re-send the conversation and mark it "high importance" and start reverting back to calling the settlements booking line and go back to waiting anywhere from 15-40 minutes. I also mark conversations on the day of settlement "high importance" because they are !   This industry is high paced and stressful.  We are all busy and as conveyancers we adapt.  If the workload becomes too much we work more hours or employ more staff.  I am so sick of hearing that banks are busy and have high workloads and we as conveyancers need to be more patient and not be so needy in wanting our matter to settle on time or asking relevant and important questions.  Why don't banks employ more staff and train them?  has that ever been considered a remedy to the banks high workloads or is it just easiest to blame conveyancers for doing their job ?   Marielle, I would really appreciate if you could ask the banks next time you meet as to why they simply do not employ more staff and train them.  A reply that they cannot afford it is not acceptable given the amount of profit that banks make.   I look forward to bank blog #3 ... View more

I have used the new Order on the Agent option in the Property Information selection a couple of times now and some of the agents have complained that they are not on letterhead.  One agent was going to contact Fair Trade to confirm if they were acceptable.  I tried to insert my logo into the PEXA system but it would not allow this.  has anyone else had this type of feedback from agents ? ... View more