To finish of the week of In Conversations, we are hearing from Nicholas Wiedman, Director at KeyLaw Conveyancing. KeyLaw Conveyancing are PEXA Certified and have completed over 400 PEXA settlements!
1. Have you had to adapt your working environment since COVID-19?
Fortunately, our firm was already very well prepared for the challenges of COVID-19. We have been developing our robust, secure and completely cloud-based software for the past 25 years. It allows our staff to operate remotely, which has meant there has been no interruption to our exceptional service standard.
We are also fortunate in that our five office locations have allowed us to strategically deploy our staff, ensuring social distancing is maintained to protect the health of our staff members, clients, and referral partners.
2. How is your firm managing to stay connected and together?
Our staff have been exemplary and have quickly adapted to the ‘new normal’. We have managed to stay connected and share our experiences via frequent video conference debriefs and through constant real-time communication in our WhatsApp group.
3. How have you maintained connection and the relationship with your clients during this time?
During these difficult times we have promised to go above and beyond for our clients and do whatever it takes to protect their interests and progress their contracts to settlement. This has included visiting clients to witness bank and legal documents, as JP and C.Decs as these services became scarce. There have undoubtedly been times of uncertainty for our clients as the global health pandemic has continued to unfold. We have found that constantly communicating industry updates via email campaigns and social media has helped to alleviate some of the uncertainty for our clients and referral partners. Our team have made ourselves available 7 days a week on phone and email, which has bolstered trust and has ensured our clients never feel as though they have had to navigate these unprecedented times alone.
4. What does being PEXA Certified mean to you?
Being PEXA certified means that our clients can have complete faith that their electronic settlement is in safe hands. With over 400 PEXA Settlements under our belt, we are able to actively market our firm as one of the leading e-conveyancing professionals in Queensland.
5. How do you actively seek feedback from your clients to improve your business?
We employ two full time business development managers, who are in constant contact with our clients and referrers during the conveyancing process. In addition, our clients are offered a direct line of communication with our Directors, to ensure they feel supported every step of the way.
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