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I could not agree  more.   I am so tired of the  comment "Discharge authority received - please contact ..."   to my response is "it has been received - speak to someone within the bank rather than using me as an unpaid employee or check before you send this message" I am so tired of nothing being done until one or two days before settlement by banks who have had more than ample notice I am so tired of banks not signing workspaces until the last minutes or in many cases after settlement times I am tired of banks expecting everyone else to be efficient when they are so inefficient I am so tired of the lack of consideration and responsibility shown to their customers and then bearing the brunt of this I am so tired of people complaining about settlements being delayed to me when it is the fault of the bank I am so tired of not being able to complete financial calculations when lenders are so late in providing net funds available or payout figures. I could go on forever What is even worse is that the guidelines for banks are continually ignored by banks and they know that they have us over a barrel as we just want to get things right for our clients. Should not the Law Institute and the Conveyancers Association be getting involved on behalf of all  their members?   Grumpy  Discharge authop ... View more

What on earth is going on at NAB  - five files this week all with NAB  all last minute and disruption. The latest - a discharge authority sent three months ago, now one week for settlement the NAB decide to have look at this and request a new authority!    also say the date on the discharge request is too old!   What difference does it make what date the client signed the request?   Is in within the Bank's guidelines to look at a matter only seven days out from settlement?  and what is it with them telling me to contact some one else in the Bank?    Am I expected to be their unpaid employee while they sit on a throne? ... View more

and their staff is not trained sufficiently.    How many times I have been told I must telephone and book a settlement, or been requested to provide copies of paper documents, or staff tell customers all is ready and it is now up to your solicitor, when clearly that is not true and they have not even accepted settlement date!Keep those complaints coming everyone and maybe we will get a big enough voice for someone to take some notice! ... View more

We could go on all day about this.   Any just why do they request a settlement statement when it is a PEXA matter.   the purpose of a settlement statement is for assessment of duty, and the purchasers have the duty assessed and verified in PEXA without any reference to the Bank? ... View more

You remind me of myself when I have a full head of steam.    I also think that one of the problems is that the banks do not have the communication with the clients which we do, and we are always left to explain and advise the client.  We have a relationship with the client and the bank does not.  It is absolutely frightening, particularly when you come up against some one in a bank with little or no training and no expertise who has no actual understanding of even how to read a title, let alone anything else! ... View more

It is such a shame that the opportunity to get banks into line and give efficient and responsible service went past.    When electronic conveyancing was first mooted there should have been RULES not GUIDELINES for members to follow.  Of course there will always be the unusual matter where things are done at the last minute, but the majority should not be this way.   Once again the banks are shelving their responsibility to the detriment of solicitors and conveyancers who spend so much time harrassing the banks! ... View more

Yes,  yes, yes  - I agree completely.   And perhaps an email advising that they have completed nomination of title which they seem to leave until the last minute and which quite often delays a settlement.   Again we need to keep checking what is happening.   ... View more

Once again a settlement has been delayed due to the CBA.    On telephoning them and inquiring why this happened, and why there were no respect or courtesy shown to anyone else in the workspace I was advised that the delay was caused by me making a last minute change to the matter!   Totally untrue and shows a distinct lack of integrity!   Is this within the guidelines as well? ... View more

Yes, banks are shoving responsibility for the satisfaction of clients on to conveyancers and solicitors - not good enough ... View more

Yes, the time spent monitoring emails and workspaces is very aptly described by you as "intensive care".     Settlements just take up far too much time and we seem to have no control over the system.   Huge number of problems caused by banks being irresponsible and showing no duty of care to their customers and quite clearly this should be regulated in some way.  Emails from PEXA just don't do the job. ... View more

Hello Janet, I agree that there is a vast difference between the guidelines and the actual behaviour of the banks.   Also I firmly believe that PEXA should be making more of an effort to "closely monitor" the performance of the banks as they tell me they are doing.    Banks are banks and will continue to behave irresponsibly and without regard to others, unless they are pulled up by everybody making the protest.   Now is a good time for this culture to change when we are switching to electronic conveyancing and all is changing. ... View more

Once again a settlement delayed for an hour and a half because CBA "FORGOT"  to nominate the title!    While everyone makes mistakes and forgets things occasionally, did not the alarm bells ring when they were advised by PEXA that the workspace was not ready?   Do they not do a final check on the date or settle or the day prior to settlement?     Then they have the temerity to advise that they had not inconvenienced clients. Is this behaviour within the guidelines?    Is this showing how committed the banks are?   I note that I am still waiting to hear feedback from the CBA about an earlier problem which PEXA advised they would obtain from CBA? ... View more

Yes and now banks are using the excuse "we are doing this within the guidelines".   Perhaps the guidelines which they are using as a defence should be made known to practitioners?   And how this does fit with PEXA's comments about banks being committed and being closely monitored? s ... View more

Thanks for the reply, if everyone tells PEXA of this problem and the fact that Bank are not meeting guidelines perhaps PEXA might more "closely monitor" the Bank's performance! ... View more

Loved your contribution - particularly the part that PEXA needs to be more proactive.  PEXA's response to me is that they "closely monitor" the performance of the banks in relation to meeting time lines and that they will provide my feedback to the bank involved!   I think we all know that providing feedback to the Banks does not make any difference at all.   Obviously the "close monitoring" which PEXA claim to do is not effective either or is part of the whole hyperbole surrounding banks and their performance or lack of it.    I agree everyone should make their problems very clear an maybe the sheer number of complaints just might have some effect!  Perhaps when PEXA's monopoly is threatened we may get some action.   ... View more

Unfortunately I cannot accept this as a solution until such time as the Banks practice is in line with the commitment you mention. ... View more

Unfortunately, the practice is not in line with the theory   You say "the banks are very focused on meeting guidelines"  - that is not the actualityu t all.   In the specific matter which caused me to raise this the bank could have adjusted the source funds well prior to an hour before settlement as all documents had been returned and conversations were sent last week requesting they do this.   their reply was to tell me that they would do it on the morning of settlement!   Hardly fits "being focused on meeting guidelines".    I believe that this behaviour is the norm with the bank who are completely careless of other participants. ... View more