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2 weeks ago
I have just opened a new workspace with a contract which has a long settlement date, however PEXA informs me that I cannot have a settlement date more than six months in the future! Of course I CAN have a settlement date more than six months in the future, that is dependent on the Contract and PEXA has no jurisdiction over what the parties agree to. Does PEXA mean that they will not accept a settlement date more than six months ahead and if so what is the reasoning behind this. I assume that when stating CANNOT
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- misnomer
13-12-2018
02:33 PM
2 Likes
and their staff is not trained sufficiently. How many times I have been told I must telephone and book a settlement, or been requested to provide copies of paper documents, or staff tell customers all is ready and it is now up to your solicitor, when clearly that is not true and they have not even accepted settlement date!Keep those complaints coming everyone and maybe we will get a big enough voice for someone to take some notice!
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23-11-2018
12:25 PM
13 Likes
I find it completely ludicrous that PEXA has Transfer Guidelines, presumably compiled with the input of banks, wherein we are advised to complete various tasks in various time frames, when LENDERS seem to be oblivious of time frames and oblivious to the fact that they are wasting every one else's time and money. Three settlements this morning, chasing various banks to input source funds or destinations, two have been delayed, one still not ready. The third settlement okay. Is one out of three considered a good strike rate? This all presupposes that client's representatives have nothing better to do than continuously monitor workspaces in order that when the lenders do choose to complete their tasks we can sign fss and have the matter settle. Is the client's representative not able to leave the office, go to the toilet or attend to other work? Lenders maximising their profits at the expense of others. Is it not time that PEXA insisted on the lenders being responsible subscribers. Perhaps everyone should boycott settlements for a week and hope the hue and cry might force some action. Maybe the Royal Commission should have a new focus on lending practices and administration.
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20-08-2018
03:30 PM
We could go on all day about this. Any just why do they request a settlement statement when it is a PEXA matter. the purpose of a settlement statement is for assessment of duty, and the purchasers have the duty assessed and verified in PEXA without any reference to the Bank?
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20-08-2018
03:19 PM
You remind me of myself when I have a full head of steam. I also think that one of the problems is that the banks do not have the communication with the clients which we do, and we are always left to explain and advise the client. We have a relationship with the client and the bank does not. It is absolutely frightening, particularly when you come up against some one in a bank with little or no training and no expertise who has no actual understanding of even how to read a title, let alone anything else!
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20-08-2018
02:09 PM
It is such a shame that the opportunity to get banks into line and give efficient and responsible service went past. When electronic conveyancing was first mooted there should have been RULES not GUIDELINES for members to follow. Of course there will always be the unusual matter where things are done at the last minute, but the majority should not be this way. Once again the banks are shelving their responsibility to the detriment of solicitors and conveyancers who spend so much time harrassing the banks!
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12-07-2018
04:17 PM
1 like
Yes, yes, yes - I agree completely. And perhaps an email advising that they have completed nomination of title which they seem to leave until the last minute and which quite often delays a settlement. Again we need to keep checking what is happening.
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06-07-2018
11:35 AM
2 Likes
Once again a settlement has been delayed due to the CBA. On telephoning them and inquiring why this happened, and why there were no respect or courtesy shown to anyone else in the workspace I was advised that the delay was caused by me making a last minute change to the matter! Totally untrue and shows a distinct lack of integrity! Is this within the guidelines as well?
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03-07-2018
10:15 AM
When I act for a developer who has a plan of subdivision with many lots, all with individual contracts, is it possible to "clone" workspace so that the information which will be common to all workspaces does not have to be entered multiple times. Please do not tell me that the participants etc. will be different in each workspace, I am well aware of that and it is only the information which will be common to which I am referring. Duties on line does allow the cloning of forms and I thought PEXA may have something similar available?
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01-07-2018
09:43 AM
2 Likes
Yes, banks are shoving responsibility for the satisfaction of clients on to conveyancers and solicitors - not good enough
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01-07-2018
09:42 AM
6 Likes
Yes, the time spent monitoring emails and workspaces is very aptly described by you as "intensive care". Settlements just take up far too much time and we seem to have no control over the system. Huge number of problems caused by banks being irresponsible and showing no duty of care to their customers and quite clearly this should be regulated in some way. Emails from PEXA just don't do the job.
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22-06-2018
11:41 AM
2 Likes
Hello Janet, I agree that there is a vast difference between the guidelines and the actual behaviour of the banks. Also I firmly believe that PEXA should be making more of an effort to "closely monitor" the performance of the banks as they tell me they are doing. Banks are banks and will continue to behave irresponsibly and without regard to others, unless they are pulled up by everybody making the protest. Now is a good time for this culture to change when we are switching to electronic conveyancing and all is changing.
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15-06-2018
12:54 PM
Once again a settlement delayed for an hour and a half because CBA "FORGOT" to nominate the title! While everyone makes mistakes and forgets things occasionally, did not the alarm bells ring when they were advised by PEXA that the workspace was not ready? Do they not do a final check on the date or settle or the day prior to settlement? Then they have the temerity to advise that they had not inconvenienced clients. Is this behaviour within the guidelines? Is this showing how committed the banks are? I note that I am still waiting to hear feedback from the CBA about an earlier problem which PEXA advised they would obtain from CBA?
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09-06-2018
11:51 AM
Yes and now banks are using the excuse "we are doing this within the guidelines". Perhaps the guidelines which they are using as a defence should be made known to practitioners? And how this does fit with PEXA's comments about banks being committed and being closely monitored? s
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08-06-2018
11:09 AM
Thanks for the reply, if everyone tells PEXA of this problem and the fact that Bank are not meeting guidelines perhaps PEXA might more "closely monitor" the Bank's performance!
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08-06-2018
11:04 AM
1 like
Loved your contribution - particularly the part that PEXA needs to be more proactive. PEXA's response to me is that they "closely monitor" the performance of the banks in relation to meeting time lines and that they will provide my feedback to the bank involved! I think we all know that providing feedback to the Banks does not make any difference at all. Obviously the "close monitoring" which PEXA claim to do is not effective either or is part of the whole hyperbole surrounding banks and their performance or lack of it. I agree everyone should make their problems very clear an maybe the sheer number of complaints just might have some effect! Perhaps when PEXA's monopoly is threatened we may get some action.
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08-06-2018
07:48 AM
1 like
Unfortunately I cannot accept this as a solution until such time as the Banks practice is in line with the commitment you mention.
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04-06-2018
11:50 AM
2 Likes
Unfortunately, the practice is not in line with the theory You say "the banks are very focused on meeting guidelines" - that is not the actualityu t all. In the specific matter which caused me to raise this the bank could have adjusted the source funds well prior to an hour before settlement as all documents had been returned and conversations were sent last week requesting they do this. their reply was to tell me that they would do it on the morning of settlement! Hardly fits "being focused on meeting guidelines". I believe that this behaviour is the norm with the bank who are completely careless of other participants.
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04-06-2018
09:54 AM
5 Likes
My experience with Banks in the PEXA workspace is not good. Why is is that Banks do not update their source funds until approximately an hour to 30 minutes prior to settlement, forcing all other participants to continually check if the figures balance, and at the last moment sign documents etc. This presupposes that we all have nothing else to do but monitor workspaces continually and wait on the particular bank involved. And yet the bank are "pro-actively" issuing workspace invitations and requesting "valid" reasons for refusal. Should not their time be better spent in administering workspaces efficiently and in a manner designed for the maxiumum ease of all participants and therefore the maxiumum benefit of all participants? Does PEXA actually have a role in encouraging and training banks to be better and more co-operative users of PEXA?
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12-05-2018
09:28 AM
3 Likes
I am absolutely stumped by the fact that when I look at a workspace it tells me "YOU HAVE NO OUTSTANDING TASKS" when in fact there is something further which needs to be done. I am also annoyed that after half an hour wait for help on the telephone that I am told yes this is what you need to do (in this case verify nomination) and that even though I am told I have no outstanding tasks, I should check the list on the left side of the window. I think the interface should be updated so that it can be relied on that there are no outstanding tasks. I believed that one of the object was to save time but in this instance I found it time consuming and time wasting
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