Hi Clara If your client has to contribute funds for settlement, the process is quite simple. Go to your settlement screen, select "source" and "add source" - it will then give you an option of creating a PEXA source fund line. Choose that and include the amount of shortfall. PEXA will then email you a "source account deposit form" which you are able to print and give to your client. The transaction must be done in a bank branch, most banks will charge a fee or around $30 - allow a couple of days to show as clear in your source fund. Hope this helps.
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