Hi Courtney, thanks for the chat this morning about your experience on our phone line. As we spoke about NAB have recently up skilled more staff to have a stronger knowledge of PEXA matters to deal with urgent day of settlement escalations, This will help us to resolve more PEXA related questions at first point of contact. Whilst this matter could not be solved by the team member on the phone as a Banker needed to provide the information, I am confident you will see an improved level of knowledge on the line over the coming weeks. We are also being more proactive with our transfer settlements completing funds available and payout figures earlier in the process to reduce conversations and the need to call closer to settlement.
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