About MattKerr

MattKerr · ‎29-06-2018

Nab has recently issued communications to all of our channels around the process to obtain details from a transfer of land for PEXA Settlements and the process to obtain this from our NAB teams who have PEXA access. As NAB is a large organisation, this message will take some time to flow through all staff and we will continue to update them on changes to their Settlement process's. If you have a matter which is causing particular concern you can refer them to myself for assistance.

MattKerr · ‎20-04-2018

Hi Courtney, thanks for the chat this morning about your experience on our phone line. As we spoke about NAB have recently up skilled more staff to have a stronger knowledge of PEXA matters to deal with urgent day of settlement escalations, This will help us to resolve more PEXA related questions at first point of contact. Whilst this matter could not be solved by the team member on the phone as a Banker needed to provide the information, I am confident you will see an improved level of knowledge on the line over the coming weeks. We are also being more proactive with our transfer settlements completing funds available and payout figures earlier in the process to reduce conversations and the need to call closer to settlement.

MattKerr · ‎20-04-2018

Thanks for adding to the conversation and feedback on NAB's transfer checklist. The thinking behind NAB's preference to not handle surplus funds is to reduce the amount of "balancing" of the workspace that the Bank needs to do in the lead up to settlement. As we have certainty over the payout figure this can be loaded into the W/space the day before settlement and all parties are not relying on the Bank to balance the w/space via surplus after adjustments are made to the financial schedule. If the final surplus amount is known and it is being credited to a NAB account we will manage the surplus funds. This certainty leads to a better experience for all parties.

MattKerr · ‎16-04-2018

Great to be a part of the PEXA open day and share our experiences and answer questions from the Network.

MattKerr · ‎30-01-2018

NAB will confirm the account number is correct if you can provide BSB and last 5 digits of the account number

MattKerr · ‎29-12-2017

Hi Marcus,thanks for your question on NAB's preference for treatment of surplus funds. NAB has received feedback from practitioners on this topic with the feedback we receive being we add complexity and confusion to a transfer workspace if we are chasing clarification of funds to balance a settlement workspace. NAB would prefer to be responsible for providing the payout figure for our customers loans and for surplus amounts to be handled by the practitioner to enable a smoother process in the workspace for all parties. Verification of customer account numbers can still be completed by NAB if required via a conversation. thanks

MattKerr · ‎14-11-2017

good afternoon all, we have a similar scenario to this Caveat question however the state is NSW. We have received a copy of a caveator's consent and attached in the doc hub. Can we perform the same process for NSW ie select the option in the lodgement instructions and deliver the consent to NSW LPI.

About MattKerr

Re: CONTACTING BANKS

Re: CONTACTING BANKS

Re: NAB Transfer Checklist

Re: PEXA Open Day - April 2018

Re: NAB Transfer Checklist

Re: NAB Transfer Checklist

Re: Caveats to remain on titles and registration t...