Yes, as @DMc says there's been the option to attach documents to the PEXA Settlement Notifications for just over a month now. We worked with REINSW on the solution, and they've given it their tick of approval, so there's no reason agents should be requesting a separate letter via email.
Give the attachments feature a go. And if you're still met with resistance, refer the agents to the below REINSW endorsement.
Source: REINSW 'Keeping It Real' Newsletter 9/9/2020 (link)
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