I have been having so much trouble with St George/Westpac. I have told them no less than 10 times that they need to redo their consent document, and they rarely reply, or they reply saying that they have done their consent document and i that should call PEXA. Well i have called PEXA, who advised me that their consent was insufficient as they did not tick 'instrument in the workspace'. This has been going on for 3 weeks. I have had to reschedule settlement over 15 times. It is just a tranmission application straight to beneficiary. We don't even want any money - just consent! This is frustrating and infuriating! I have no means to compel the bank and my clients are understandably upset about the delay. Is there anything PEXA can do to make the banks respond by a certain time? I guess they have no rules or regs stipulating response times - maybe this is something you could look at? Any help would be appreciated! Jess
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