Completely agree with the criticisms surrounding NAB processes lately. A discharge authority for a partial discharge was lodged on 30 May 2019, with settlement due on 26 June 2019. We sent numerous conversations to NAB asking for an update on progress, most of which were ignored. We asked numerous times to be advised of any outstanding requirements so we could follow up with the clients. We did not receive a response until two days before settlement, when we are advised that they were waiting on Credit Approval from the clients banker. NAB advised via conversation that we would have to have the client contact their banker. When I contacted our client they advised they have not had a banker or a contact at NAB for years. I called the settlement bookings line, who was able to provide me with the contact details of the branch & banker the file had been assigned to. Once we got on to the banker, we were told that the settlement department had only sent them the file a week out from settlement, even though a valuation was required. We were lucky that the banker in question was incredibly helpful, and managed to have the file escalated to prevent any delays in settlement. Regardless, it is absolutely appalling that we had to waste so much time chasing NAB. We are growing weary of NAB continually passing the buck, and expecting practitioners to contact their bankers to have files certified or escalated. Why can't the settlements/PEXA team contact the banker? They're a NAB employee! It should not be our responsibility to follow up THEIR bankers to ensure they are doing their job properly. It is just an absolute joke at this point. There is no communication between teams, and the undue stress it is causing practitioners and clients is abominable.
... View more
We have quite a number of matters where we act for both parties in a Transfer. We find that when we are inputting information into a workspace as the Purchasers representative, after saving it will often jump us into the Vendor's side of things and vice-versa. This often seems to happen after assessing and entering the Stamp Duty information. Is this a glitch that PEXA is working on?
... View more