About EmilyBilling

Hi @annearthur and @aclarke - I just tried the NSW interactive tutorial and was able to get past the Council rates without any issues. When you get to the field to enter Byron Shire Council, you can just type anything and then press enter. The tutorial is only picking up you have entered something, not checking that it's exactly "Byron Shire Council". Perhaps try again and let me know how you go.  ... View more

Hi @Andrew_GC - our security team have reviewed the Digital Certificate package and it will soon be updated to show Property Exchange Australia. Thanks for bringing this is our attention.  ... View more

Hi Cate, can you please share more information on your query? Thanks ... View more

Hi @SYNCPM - please call PEXA Support on  1300 084 515 and they will be able to unpair your damaged phone.  ... View more

Hi @NicC - I've moved your post to the thread where others have suggested the same.  ... View more

Hi @Sonia77, I'm sorry to hear you didn't have a good experience with this transaction and I understand your PEXA Direct Specialist has spoken with you about what happened. We looked into the transaction and in this case there were outstanding tasks which prevented ANZ from being able to complete their tasks on PEXA. This resulted in the transaction going through in paper. We appreciate you sharing your experience. All feedback is valuable as we continue to work with all industry participants to ensure successful online transactions.  Thank you,  Emily Customer Engagement Manager  ... View more

Hi @CJ - I've PM'd you the link.  ... View more

Hi @ThorpeConveyancing, a HUGE congratulations on your 50th PEXA settlement! At this rate you'll soon be at your 100th ;)  ... View more

Hi @pam1 - is there anything specific you are looking for help with?  ... View more

Hi @Jill1,  We're sorry to hear you had this experience and appreciate you sharing this with us. We've looked into the workspace and have passed your feedback on to the NAB team to help them continue to improve their processes.  Thanks Emily   ... View more

Hi @gilberttobin - did you end up getting this issue resolved? ... View more

Hi @jac - please call our Support centre on 1300 084 515 a s they will need to look into the workspace.  ... View more

Hi @Karla, I'm sorry to hear you're having trouble. please call our Support team on  1300 084 515 and they will be able to assist you. ... View more

Oh no worries @SLKempsey. Ok, in your case you need to unpair the app on the iPad and then pair your account to the app on your phone. To do this, open the app on the iPad, and click the menu icon, there should be an option to "unpair device". Once you click that the iPad will no longer be connected with your PEXA account. Then you will need to download the PingID app on your phone, and go through the pairing process. You will be presented with the set-up screen when you next log in to PEXA.  If you have any difficulty please call our MFA team on 1300 084 515 and press 3 and they'll be able to take you through the process.  Thanks Emily ... View more

Hi @SLKempsey Each PEXA User must access the PEXA System using their own user account.  Sharing of access credentials is expressly prohibited under the legal framework for e-Conveyancing. Your obligations as a PEXA subscriber are contained in the Participation Rules (as determined by the Registrar in the relevant jurisdictions) and the   Participation Agreement   between PEXA and your organisation.  Each PEXA User will need to set up MFA on their own account.   We also have a list of multi-factor authentication questions in our   FAQ.  Thanks Emily, PEXA Community Manager  ... View more

Hi @MargieQ, one of our staff members will be in contact with you shortly.  ... View more

Hi @ShaeKelly - on the Financial Settlement Schedule, you can view the statement (click the action cog and then view statement), and then review the certification and line items you are certifying. It should show only what you are signing off on. Let me know if this helps.  Thanks Emily  ... View more