About EmilyBilling

EmilyBilling

Hi @JodieS @ally1, Thankyou for your feedback on the dashboard change. I just wanted to let you know that we will be reverting back to the old default link to active workspaces with the next update in early March. We are also looking forward to adding some user specific defaults in the near future so that you can setup your own preferences. Thanks Emily, Customer Engagement Manager PEXA

EmilyBilling

Hi @NMS @markolson @LXWill @DianaR , Thank you for providing your feedback on this change. I have some good news! You'll be pleased to know that we will be reverting back to the old default link to active workspaces with the next update in early March. We are also looking forward to adding some user specific defaults in the near future so that you can setup your own preferences. Thanks Emily, Customer Engagement Manager PEXA

EmilyBilling

Hi @markolson @DianaR , Thank you for your feedback on this change. I have passed your comments and concerns onto our product team for review. I will keep you updated on their response. Thanks Emily, Customer Engagement Manager PEXA

EmilyBilling

Hi @nfras000 I've PM'd you.

EmilyBilling

Hi @bcleaver I've PM'd you the link.

EmilyBilling · ‎15-12-2018

Hi @Eliza The PEXA team are currently working on this Chrome bug to find a resolution. It appears for Chrome users only. We're sorry you're experiencing this. We'll let you know as soon as a resolution is found. Thanks, Emily Customer Engagement Manager

EmilyBilling · ‎13-12-2018

Hi @Rhysb please call PEXA Support on 1300 084 515. They will be able to help you unpair MFA from your old device. Thanks Emily

EmilyBilling · ‎22-11-2018

Hi @AJJones, yes a private message is also known as a conversation. If you are concerned that the email did not come from the other party, please forward the email to our security team on security@pexa.com.au so they can look into it. Thanks Emily

EmilyBilling · ‎21-11-2018

Hi @Larraine, the link I shared with you provides instructions on how to renew your digital certificate. If you need to know the expiry date of your digital certificate you can call our Support line on 1300 084 515. Thanks Emily

EmilyBilling · ‎21-11-2018

Hi @fgm, thank you for sharing the answer.

EmilyBilling · ‎21-11-2018

Hi @Larraine, please see this post for more information in renewing digital certificates.

EmilyBilling · ‎20-11-2018

@SarahMcDonald I've sent you a private message. Cheers

EmilyBilling · ‎18-10-2018

Hi @SalamanderConveyancing, I've sent you a PM.

EmilyBilling · ‎15-10-2018

Hi @annearthur and @aclarke - I just tried the NSW interactive tutorial and was able to get past the Council rates without any issues. When you get to the field to enter Byron Shire Council, you can just type anything and then press enter. The tutorial is only picking up you have entered something, not checking that it's exactly "Byron Shire Council". Perhaps try again and let me know how you go.

EmilyBilling · ‎15-10-2018

Hi @Andrew_GC - our security team have reviewed the Digital Certificate package and it will soon be updated to show Property Exchange Australia. Thanks for bringing this is our attention.

EmilyBilling · ‎05-10-2018

@Karolidis_and_Co @JodieS - the criteria for firms to become PEXA Certified is currently under review and we'll post something on Community shortly when it's finalized. Cheers!

EmilyBilling · ‎05-10-2018

Hi @JodieS - you will receive the PEXA Certified badge in Community once you have passed all modules which I see you have. The trophy's are only available to firms you have completed PEXA certification, not individuals. If you'd like to add a PEXA member logo to your email signature, you can find it here.

EmilyBilling · ‎05-10-2018

Hi Cate, can you please share more information on your query? Thanks

EmilyBilling · ‎01-10-2018

Hi @SYNCPM - please call PEXA Support on 1300 084 515 and they will be able to unpair your damaged phone.

EmilyBilling · ‎01-10-2018

Hi @NicC - I've moved your post to the thread where others have suggested the same.

EmilyBilling · ‎26-09-2018

Hi @Sonia77, I'm sorry to hear you didn't have a good experience with this transaction and I understand your PEXA Direct Specialist has spoken with you about what happened. We looked into the transaction and in this case there were outstanding tasks which prevented ANZ from being able to complete their tasks on PEXA. This resulted in the transaction going through in paper. We appreciate you sharing your experience. All feedback is valuable as we continue to work with all industry participants to ensure successful online transactions. Thank you, Emily Customer Engagement Manager

EmilyBilling · ‎26-09-2018

Hi @FionaS, yes you can. Please see this article for guidance on how to do this. Cheers Emily

EmilyBilling · ‎25-09-2018

Sent :)

EmilyBilling · ‎20-09-2018

Hi @CJ - I've PM'd you the link.

EmilyBilling · ‎19-09-2018

Hi @ThorpeConveyancing, a HUGE congratulations on your 50th PEXA settlement! At this rate you'll soon be at your 100th ;)

EmilyBilling · ‎19-09-2018

Hi @PaulDuffy - does this thread answer your question?

EmilyBilling · ‎19-09-2018

Hi @Laura - is this what you are looking for?

EmilyBilling · ‎19-09-2018

Hi @pam1 - is there anything specific you are looking for help with?

EmilyBilling · ‎19-09-2018

Hi @Jill1, We're sorry to hear you had this experience and appreciate you sharing this with us. We've looked into the workspace and have passed your feedback on to the NAB team to help them continue to improve their processes. Thanks Emily

EmilyBilling · ‎19-09-2018

Hi @gilberttobin - did you end up getting this issue resolved?

About EmilyBilling

Re: Missing workspaces on dashboard

Re: Opening PEXA to recent

Re: Opening PEXA to recent

Re: Qualifier Tool

Re: Qualifier Tool

Re: Settlement date and time zone

Re: Register MAF on New Device

Re: Private message

Re: Digital Certificate

Re: Two separate mortgages over two Titles in one ...

Re: Digital Certificate

Re: Qualifier Tool

Re: Qualifier Tool

Re: Completing A Transfer Representing The Purchas...

Re: PEXA Digital Certificate Software not correctl...

Re: PEXA Certified Badge

Re: PEXA Certified Badge

Re: connection of workspaces

Re: PING ID

Re: Download lodged document and lodgment records

Re: Banks are not taking this seriously!

Re: PING ID on a LapTop

Re: Qualifier Tool

Re: Finanical Instution contatc list.

Re: I've just completed my 50th PEXA settlement!

Re: Pexa fee

Re: Change of Name NSW

Re: Getting started for a settlement

Re: Stacking in verifying

Re: Error processing land title