About EmilyBilling

Hi @Sonia77, I'm sorry to hear you didn't have a good experience with this transaction and I understand your PEXA Direct Specialist has spoken with you about what happened. We looked into the transaction and in this case there were outstanding tasks which prevented ANZ from being able to complete their tasks on PEXA. This resulted in the transaction going through in paper. We appreciate you sharing your experience. All feedback is valuable as we continue to work with all industry participants to ensure successful online transactions.  Thank you,  Emily Customer Engagement Manager  ... View more

Hi @CJ - I've PM'd you the link.  ... View more

Hi @ThorpeConveyancing, a HUGE congratulations on your 50th PEXA settlement! At this rate you'll soon be at your 100th ;)  ... View more

Hi @pam1 - is there anything specific you are looking for help with?  ... View more

Hi @Jill1,  We're sorry to hear you had this experience and appreciate you sharing this with us. We've looked into the workspace and have passed your feedback on to the NAB team to help them continue to improve their processes.  Thanks Emily   ... View more

Hi @gilberttobin - did you end up getting this issue resolved? ... View more

Hi @jac - please call our Support centre on 1300 084 515 a s they will need to look into the workspace.  ... View more

Hi @Karla, I'm sorry to hear you're having trouble. please call our Support team on  1300 084 515 and they will be able to assist you. ... View more

Oh no worries @SLKempsey. Ok, in your case you need to unpair the app on the iPad and then pair your account to the app on your phone. To do this, open the app on the iPad, and click the menu icon, there should be an option to "unpair device". Once you click that the iPad will no longer be connected with your PEXA account. Then you will need to download the PingID app on your phone, and go through the pairing process. You will be presented with the set-up screen when you next log in to PEXA.  If you have any difficulty please call our MFA team on 1300 084 515 and press 3 and they'll be able to take you through the process.  Thanks Emily ... View more

Hi @SLKempsey Each PEXA User must access the PEXA System using their own user account.  Sharing of access credentials is expressly prohibited under the legal framework for e-Conveyancing. Your obligations as a PEXA subscriber are contained in the Participation Rules (as determined by the Registrar in the relevant jurisdictions) and the   Participation Agreement   between PEXA and your organisation.  Each PEXA User will need to set up MFA on their own account.   We also have a list of multi-factor authentication questions in our   FAQ.  Thanks Emily, PEXA Community Manager  ... View more

Hi @MargieQ, one of our staff members will be in contact with you shortly.  ... View more

Hi @ShaeKelly - on the Financial Settlement Schedule, you can view the statement (click the action cog and then view statement), and then review the certification and line items you are certifying. It should show only what you are signing off on. Let me know if this helps.  Thanks Emily  ... View more

Hi @Andrew_GC - the team are looking into it so hoping to share more info with you asap.  ... View more

Hi @Cory - you may be interested in the above.  ... View more

Hi @Limeconveyancing,      Each PEXA User must access the PEXA System using their own user account.  Sharing of access credentials is expressly prohibited under the legal framework for e-Conveyancing. Your obligations as a PEXA subscriber are contained in the Participation Rules (as determined by the Registrar in the relevant jurisdictions) and the Participation Agreement between PEXA and your organisation.    Each PEXA User will need to set up MFA on their own account. To enable multi-factor authentication, you can select either SMS or PingID app authentication. We have  set-up guides and videos  for further information.   Where it is not possible to use your mobile phone for multi-factor authentication, you will need to download the PingID application onto your desktop. The desktop app will require you to set-up a personal PIN to access the one-time passcode generator.   We also have a list of multi-factor authentication questions in our FAQ. Hope that helps,    Thanks Emily ... View more

Hi @Andrew_GC, thanks for posting this, pexa.net.au is a PEXA domain. I have shared this with our security team to find out more information. Thanks Emily   ... View more

Apologies @Emilytrotman the link should be working now.  @ShaeKelly that's a good suggestion and lI'I pass it on to our team.  ... View more

Hi @SharonNortham please follow this post for updates   https://community.pexa.com.au/t5/Announcements-Outages-Service/RBA-RITS-Service-Issue/ba-p/12104 ... View more