Help! My mobile is damaged and I can't get into the phone to unpair the device from PingID. I downloaded the app onto another iphone but its asking for the QR scan or to manually enter the pairing key which I can't get as when I log into PEXA its asking for PING ID. How do I get PEXA to disable the multi authentication process so I can start the process again? As unpairing the mobile is not an option as I can no longer access the app on that mobile phone as its damaged. I can't set up a new mobile OR on the desktop as PEXA access is waiting for a PING ID so I need to disable this so I can restart the authentication process from a new device/desktop. Please help! @TJ wrote: Hi @Karla, PingID will be an option, it's the "pairing" step that ensures that you're verified, as you wouldn't have been able to pair without first logging into PEXA. Of course, you still need your PEXA credentials to login as per usual, PingID is an additional layer of security. Hope this helps, let me know if you have any other questions. @Hannah_McDowell
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