Once again I feel the need to express total dissatisfaction with the irresponsible, unhelpful, inefficient and and flippant manner in which the bank deal with conveyancing. Having to be chased on numerous occasions to sign off, having to be chased to upload source files, having to be chased to accept settlement, expecting that all other participants having nothing else to do but monitor the Workspace and the bank's performance or lack of performance. This is just the tip of the iceberg. It seems the bank are making profits by cutting service and expecting that other representatives will make sure it happens even when the matter requiring attention is not their responsibility. I understood that PEXA maintained expected service levels and that they monitored the performance or lack of performance. The whole manner of dealing with banks is totally unacceptable and action shouldf be taken. It should be taken into consideration that while a Bank may have many people who can sign when required, other participants do not. It is ludicrous that the other representative is chained to the computer so that signature can be taken care off when the bank/s finally do what is required.
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I act for the purchaser of a property. A different person acts for the same client in relation to a sale. The proceeds of the sale are to be used for the purchase. Both settlements are on the same day. I cannot link the workspaces as I am not a participant in the sale workspace. Your helpline advised that in the purchase workspace I should invite the conveyancer acting in relation to the sale as a particpant. When I asked what role they should be invited in, he said either proprietor on title or incoming proprietor. As I act for the incoming proprietor and someone else acts for the proprietor on title this is not appropriate. My question is should the conveyancer sale add a third party beneficiary to the sale workspace to allow the funds to be used for the purchase. If so who do they nominate as the third part beneficiary - this form or some other firm or person. I need to connect the two workspaces somehow.
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