My name is Vanessa and I work in our Member Support Centre. I’m here to deliver some settlement tips and tricks, based on the calls and feedback we receive from members, We've identified that many members have been asking the question; Why are fees missing from the Destinations?
For fees to be automatically populated in the ‘Destinations’ tab on the settlement screen, all of the documents need to have passed lodgement verification.
Lodgement verification is the process where the documents are sent to the Land Registry to be reviewed and return from the Land Registry with a Document Verification Result (the fees are also returned at this point).
Lodgement verification can only occur when all documents have a Document Status of ‘Prepared’. Any document with a Document Status of ‘In Preparation’ indicates that the document is missing information and will need to be edited and saved to trigger lodgement verification.
Edit the document to help assess what information is missing, also check the ‘Participants Screen’ to ensure all Party details have been entered completely. An ‘i’ beside a participant name will indicate that further information is required.
Lodgement fees will be attributed to the Responsible Subscriber (lodging party). The Responsible Subscriber can be changed via the Lodgement Instructions on the ‘Document’ screen.
Some PEXA Subscribers will have a Profile setup in place where their PEXA fees are collected outside of the workspace and therefore will not be reflected in the Financial Settlement schedule. We advise to liaise with the relevant party to confirm this.
For further information on the Fee Schedule and Lodgement Overview, please refer to the Community links below.
Fee Schedule | Help Centre
Lodgement Overview | Help Centre
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