About AngellaC

Per previous post, PEXA has been facilitating an industry-led pilot to look for ways to improve the online settlement experience for all. Now that the pilot is officially over, we thank the parties involved in the pilot for their feedback. We will use the findings from the pilot to determine how PEXA can be involved in providing more certainty and structure to the online settlement process.   Why run the pilot: PEXA was designed with flexibility in mind and as such allows for parties to complete tasks and finalise Workspaces on the day of settlement. With current market volumes, this is creating anxiety and stress for all parties involved in the online settlement process Our common industry goal is to improve the experience for all parties, and the end buyers and sellers of Australian property by providing more certainty as to the settlement timing This pilot was initiated by industry participants with a view to reduce the day of settlement stress and provide more certainty and structure to the online settlement experience   Initial feedback from pilot participants: This way of working provided more certainty and structure to the practitioner offices Very little negative feedback from clients Clear and early communication with clients is key – setting appropriate expectations Also clear communication with the other conveyancer on the deal was beneficial, especially for handling exception cases PEXA data shows that there was an overall improvement in the on time settlement metrics for the firms involved Bank feedback highlighted the reduction in unnecessary effort on workspaces due that day that then did not settle, allowing them to concentrate efforts on workspaces that all parties, most importantly customers, were expecting to settle   Next Steps: PEXA is pleased with the positive feedback from this industry led pilot, confirming that parties are benefitting from more structure within the process We will continue to look for ways to enhance the PEXA platform to assist in providing more structure and certainty to the online settlement process Any updates to the system will be discussed with industry prior to implementation to ensure the proposed changes work for all parties We would welcome any feedback you have in regards to how the PEXA platform can assist all parties in improving the overall settlement experience   Please note that some of the parties involved in the pilot, for example CS Legal, may continue to work on this basis of reviewing the Workspace the day prior and moving out settlement dates if required, as part of their ongoing BAU processes.     Thanks Angella ... View more

Further to the post above, we are currently working with parties who have volunteered to be involved in the Practitioner led initiative. Together, we are defining the parameters of the pilot, to ensure that we can effectively monitor the results of this initiative. This will provide insights to how we can potentially shape the process to provide more certainty, consistency, and a better overall experience to your online settlements.   Parameters of the pilot:   Parties involved: Banks: ANZ, NAB, CBA, Bankwest, Westpac and St George Practitioners: CS Legal, KDD Conveyancing, Debbie Crawford Conveyancing and Refreshing Settlements    Process: Each Practitioner participant will: At 3pm each day, select and review all workspaces due to settle the next business day, where the above mentioned banks are a party to the workspace Assess each workspace against the following criteria: Settlement Date and Time Accepted by all Parties All required Documents created Stamping has been completed TFRS uploaded or if new Enhanced Settlement Summary is active, Purchaser’s Line Items are completed, and if Bank is providing Shortfall, the “Ready for Shortfall” indicator set. If these 4 Tasks listed above have not been completed, the Practitioner may move the Settlement by 1 business day, including the ‘Reason for Change’ as “WA Pilot for Settlement Cut-Off”.   The application of the cut-off is ultimately at the Practitioner participant’s discretion. Exclusions may be applied to Settlements where the end buyer/seller will be negatively impacted financially (e.g. 3 day grace period, rebates potentially under threat), or potentially for settlements on the first business day of the month due to stamping processes. Please discuss any circumstances that might impact your ability to meet the criteria above with the applicable practitioner participant (noted above), in advance of the 3pm day prior review.   The pilot will run from Monday 17 May 2021 to Friday 4 June 2021. We will then review the impact of the initiative and subsequently, the best way forward for all WA settlement industry participants. ... View more

Hi @Louise11    You can change the name of the proprietor in PEXA, by editing the information that comes through from the registry. For details on how to do this please refer to this article: https://community.pexa.com.au/t5/Help-Centre/Change-of-Name-Vendor-Help-Centre/ba-p/2891 You will note that there is an "Error in Register" justification reason, which would apply in your scenario.   However, as for the contract and the need to vary this and/or receive a Commissioner assessment, I am unable to advise. If a manual/Commissioner assessment is required, then yes, the dealing will become ineligible to settle on PEXA. You might be best placed reaching out to OSR/ROL direct to ask the query. I have attached here a link to OSR's listing of eligible dealings that might help for future reference:  https://www.wa.gov.au/service/financial-management/taxation-and-duty/lodge-self-assess-and-pay-duty#econveyancing     Hope that helps Angella ... View more

Hi @DMc    Thank you for reaching out on this. We have conducted some initial investigation and testing and confirmed the API session is valid for more than 8 hours. We are continuing to work with SettsPlus to investigate the specific instances where the session seems to be expiring and will keep the community informed on this.   Thanks Angella   ... View more

Hi @ElizabethB    In WA for this type of scenario yes, you d o need to have A and B shown in the workspace as proprietors on title transferring to B only, ie: A&B coming off title, and then just B back on.   You will also need to ensure that the deal can be self-assessed in ROL and that you have a contract or written agreement to satisfy the Landgate eligibility requirements https://www0.landgate.wa.gov.au/__data/assets/pdf_file/0016/16450/Eligible-documents-for-paperless-conveyancing-v5-June-2020.pdf   Thanks Angella  ... View more

Hi @lp1    It also depends on the type of the caveat. You are correct in that generally, and absolute caveat will bar the registration of subsequent documents. However, there can be other types of caveats, such as "subject to claim" which can remain on the title and will not prevent registration of other documents. These are often used by Home Owner's Associations and run with the property over time.   Hope that helps Angella ... View more

**UPDATE: The Issuing instructions for a stand alone discharge of mortgage will now default to "Please Select", so there is no need to change this. And you should receive a Successful Lodgement Verification without the need to edit any fields in the Lodgement Instructions.    If you are still encountering issues, please contact our Support Team on 1300 084 515.   Thanks Angella ... View more

*UPDATE*   This matter has now been resolved (as of 3 March). If your Workspace was opened prior to this date, you may still be seeing incorrect information on the Land Titles screen, but this can be cleared by completing an "information re-supply" on the Land Titles screen, should you wish. However, please note that there is a small fee for this service and you can proceed as per normal with the Workspace without removing these incorrect entries, if you are satisfied all is in order.   For any Workspaces opened post 3 March, you should no longer see incorrect entries on the Land Titles screen. If you continue to have issues with this, please contact our support centre on 1300 084 515.   Thanks Angella ... View more

Just to clarify after speaking with OSR today, there is a distinction between the Land Tax Assessment Notice and the land tax certificate of charges that is a result of the EAS lodged before settlement.   The certificate of charges does not yet have electronic payment options available, but will do soon. The Land Tax Assessment Notice has all payment options available and is issued once a year to the owner at 30 June.   Any further queries are best directed to OSR on their enquiries line. ... View more

Hi @CSC    As per Nancy's post, and the link to the Landgate eligibility list, court order transactions are not yet currently in scope. PEXA is working with Landgate and OSR in WA to broaden the scope of documents that can be processed online.    We will of course keep the market informed around when further scope is to be made available.   Thanks Angella ... View more

Hi @Rakkamac    Yes, that is correct - you can proceed with these online in the same manner. Only an absolute caveat will bar the registration.   Angella ... View more

Thanks @GeorgePolus for posting Landgate's response regarding this lodgement verification message.   When lawyers/conveyancers are seeing this message we generally advise that they re-confirm all details are correct prior to signing. If they are comfortable to proceed post that, they can sign the documents, noting (as per advices from Landgate) that it will not prohibit lodgement, but auto-registration will fail (meaning that the dealing will be subject to a manual examination).   It will not impact settlement to proceed on that basis.   I hope that helps Angella ... View more

Hi @Katelyn524 and others   There is further information available on our website - including the answers to a number of FAQ's: https://www.pexa.com.au/subscriber-review-process    Hopefully this provides you with the information you are looking for.   Thanks Angella ... View more

Hi @LynMac    Thanks for the feedback on this one.    The intent of the new WS Summary was to answer the question: why isn’t my workspace ready/ready. We do show a big warning on the WS Summary page if a positive TAC is received on day of settlement.    Do you think having a permanent panel to show the result of the latest TAC, which will most likely be ‘negative’, be useful? Or is there a chance it will just add more information to an already busy screen?    Would be interested to get other parties' thoughts on this one, so we can determine if there is a demand for this in the market. I will do some sounding out, but if you have anyone who is keen on this, feel free to get them to comment on this thread or email me directly.   Thanks Lyn Angella ... View more

Hi @eminadavis    As per Landgate practices, requisition notices are only issued to the Lodging Party - whether the documents are lodged in paper or via PEXA. This has been the process since 2015, see Customer Information Bulletin 265.   Hope that helps Angella ... View more

Hi @PrueHUTCHINSON    For urgent Workspace issues, such as you are describing, you are best placed to contact our Support Centre on 1300 084 515 who can provide you the necessary assistance in a timely manner. If there is a technical issue with OSR, then our second level tech team will liaise with them directly.   Hope that helps Angella ... View more

Hi @EvelynC Great question and very timely. We are currently putting something similar together for WA users to reference when dealing with stamp duty verification errors as we know this is causing some issues out there. We will be sure to share this with the Community and our industry bodies to ensure everyone has access to the information. Stay tuned! Angella   ... View more