It’s a pleasure to start this week of In Conversations on the Sunshine Coast, we are hearing from Jacob Corbett, Legal Practitioner Director from Bradley & Bray Solicitors located in Nambour about his experience with PEXA Projects and Togetherness and Connectivity since COVID-19:
PEXA Projects:
What does PEXA Projects offer your business? PEXA Projects offers the ability to be across multiple matters at once while completing small, medium and large-scale developments. It also provides a powerful resource from a firm management perspective, in allowing our conveyancers to look at the development ‘at a glance’, providing updates when needed to clients, as well as decreasing the amount of data entry processes for our staff, which saves us time and money.
What’s the overall experience been like for your client? Great! Once we got accustomed to the program how to use it, it saved time for us. We will continue to use PEXA Projects for future developments.
What would your advice be for any firm wishing to use PEXA Projects for the first time?
Just give it a go, get your PEXA Practitioner Specialist to provide support to the staff who will be working within it each day, and supervising partners just spend a little bit of time to get familiar with it. We can at times feel as though we’re ’too busy’ to spend the time on initiatives like this, however, once you have invested time and energy into better systems, you’ll understand that you were too busy not to do it!
Togetherness and Connectivity:
Have you had to adapt your working environment since COVID-19?
Of course, COVID-19 required us to act quickly, making decisions based on little information and in a short time frame. I’m happy with the steps we took as a firm. We had to adjust to staff being out of the office, cutting-off face-face contact with clients and other parties, but we just adapted. Nothing else really to do in the circumstances.
If so, how is your firm managing to stay connected and together? We started undertaking group ZOOM and Microsoft Team chats and opted for these methods rather than traditional phone calls where possible. Also, morning emails around the office were a nice touch.
How do you see PEXA’s role in togetherness? PEXA plays a unique role in bringing people together. It is fascinating to watch the progress of PEXA. They provide the platform in which we undertake our Settlements, however, given that they are required to constantly be in talks with industry stakeholders (such as QLS, REIQ, OSR, DNRME etc), they have become a valuable resource in connecting our profession to these stakeholders, as well as creating a community between lawyers all learning new skills and undertaking a digital transition, together!
How important is connectivity and collaboration to you at this time? Incredibly important. Everyone deals with aspects of isolation differently, so it has been important as a firm to recognise this and strike a careful balance to ensure that everyone feels connected during this time.
How have you maintained connection and the relationship with your clients during this time? We’ve been vigilant at pushing out newsletters, legislative updates, and continuing our Social Media presence to show that we are still here, and not slowing down! We’ve also been working with our clients going through tough times, providing the support to them to steer them through to the other side amidst uncertainty.
The entire team are exceptional PEXA Certified Members and embracing innovation ensures that you lead the way. Working with Bradley & Bray and seeing Jacob’s vision to drive digital change in Queensland has been truly inspirational and thank you for your continued support!
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