Hi Sonia, So this ended up being that the client neglected to tell us that there was a zero at the beginning of their account number. We received a corrective payment notice to amend and the client then advised that maybe it was because there is a 0 at the front. Funds then went through within the hour. Have you put feedback in on your workspace? This will go directly to the finance team to follow up. Hopefully you can get it sorted as quickly as we did! Bec.
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