About Natalie

Hello @JML1    For information on how to verify your trust account, please feel free to view the link below:-   https://community.pexa.com.au/t5/Help-Centre/Link-Users-to-your-Trust-Account-if-applicable-Help-Centre/ba-p/151   Kind Regards Natalie ... View more

Hello Karen   If you are lodging a Transmission Application on its own (as a stand alone transaction), the PEXA fee and the land registry fee will be direct debited from your firm’s fee paying account.  If however, the Transmission Application forms part of a financial settlement, then the PEXA fee and the land registry fee will be listed as a payment on the Financial Settlement Statement. ... View more

Hi Diann-Coutts   A replacement PEXA USB shell can be arranged by contacting the Member Support Team on 1300 084 515.  They may need to verify you over the phone by asking the usual security questions, but apart from this, they should then be able to arrange to mail out a replacement PEXA USB shell to you.   Kind Regards Natalie ... View more

Hello @PatriciaGalea   If you do not hold a trust account, you will not be required to complete the above steps.   When registering with PEXA, if you had signed a PEXA Source Account form, please feel free to click on the following link for information on how to use the PEXA Source Account:- https://community.pexa.com.au/t5/Transacting-in-PEXA/Source-Account-FAQs/ba-p/187   Kind Regards Natalie ... View more

Hello PWG   To nominate an existing user as a Subscriber Manager, you have two options available.   If your existing Subscriber Manager has not left the firm, they can simply log into PEXA and change the user type for the existing user to “Subscriber Manager” by completing the following steps:-   On the Dashboard, click “Administrator Tools” Select “Manage User” Click on the cog wheel on the left of the existing user your firm wishes to nominate as Subscriber Manager Select “Edit” Click under User Type and select “Subscriber Manager”   If the Subscriber Manger has left the firm, an email can be sent from the authorised legal entity for your firm (i.e. Sole Trader, Director, etc..) to registration@pexa.com.au requesting the user type for the nominated existing user to be changed to “Subscriber Manager”.   If you have any further queries, please do not hesitate to contact our Member Support Team on 1300 084 515. ... View more