About Natalie

Dear @DerekIp    We confirm the Subscriber Manager has the ability to update and maintain addresses within the PEXA Platform. As discovered in order to update your addresses for the Land Registries, a Subscriber Manager will need to navigate to  Administrative Tools >> Manage Subscriber Details,  within this section scroll down to  Land Registry Correspondence Details.    It is here you can maintain the existing Land Registry Correspondence details utilising action kog, alternatively you can add new details should you wish to keep the existing details as an alternative by using the "Add correspondence" button. Once updated please ensure you click the save button within Land Registry Correspondence details, then scroll to the bottom of the page and click save again in order to have the details updated with the Land Registry.   Kind Regards Natalie ... View more

Dear @elynch    With regards to your business name change query, as long as your firm’s ABN and entity remains the same, a request to update your firm’s business name can be sent to registration@pexa.com.au  We note, however, the business name must be registered with ASIC and also be registered to the firm’s legal entity.   In regards to whether the business name change will affect your ability to sign in PEXA, this should not affect your ability to digitally sign, unless your firm has also changed email addresses and have ceased to use the previous email address which is also linked to a digital signing certificate.  If this is the case, then a new user profile for the new email address will need to be created in your firm’s PEXA account and a new digital signing certificate purchased to match the new user details.   If you have any further queries or require further clarification with regards to the above, please feel free to contact our Member Support team on 1300 084 515 or email registration@pexa.com.au   Kind Regards Natalie ... View more

Dear @settlementagent123    In order to register with PEXA, each entity must meet the Eligibility Criteria.  The Eligibility Criteria is outlined in the Model Participation Rules (Participation Rule 4 and related schedules) by PEXA’s regulator, ARNECC.  In summary, the Eligibility Criteria requires an applicant to have an ABN, be a legal Person, body corporate or a partnership, be of good character and meet the Insurance Rules.   We would suggest reviewing the Eligibility Criteria to see if you meet the requirements, in particular the minimum levels of coverage as stipulated under the Insurance Rules which can be viewed in Schedule 6 of the Model Participation Rules, which includes maintaining fidelity insurance or provide evidence of coverage for third party claims from dishonest and fraudulent acts.   In addition to the above, if your organisation wishes to complete conveyancing transactions on behalf of others, as a Representative Subscriber, you will need to ensure your organisation’s entity holds a principal practising certificate.  If however, your organisation’s entity does not hold a principal practising certificate but does meet the Eligibility Criteria to register for PEXA, you will only be able to be registered as a Principal Subscriber and will only be able to complete conveyancing transactions on behalf of your organisation.   If you have any further queries or would like further information, please feel free to email us at registration@pexa.com.au   Kind Regards Natalie ... View more

Hello @JML1    For information on how to verify your trust account, please feel free to view the link below:-   https://community.pexa.com.au/t5/Help-Centre/Link-Users-to-your-Trust-Account-if-applicable-Help-Centre/ba-p/151   Kind Regards Natalie ... View more

Hello Karen   If you are lodging a Transmission Application on its own (as a stand alone transaction), the PEXA fee and the land registry fee will be direct debited from your firm’s fee paying account.  If however, the Transmission Application forms part of a financial settlement, then the PEXA fee and the land registry fee will be listed as a payment on the Financial Settlement Statement. ... View more

Hi Diann-Coutts   A replacement PEXA USB shell can be arranged by contacting the Member Support Team on 1300 084 515.  They may need to verify you over the phone by asking the usual security questions, but apart from this, they should then be able to arrange to mail out a replacement PEXA USB shell to you.   Kind Regards Natalie ... View more

Hello @PatriciaGalea   If you do not hold a trust account, you will not be required to complete the above steps.   When registering with PEXA, if you had signed a PEXA Source Account form, please feel free to click on the following link for information on how to use the PEXA Source Account:- https://community.pexa.com.au/t5/Transacting-in-PEXA/Source-Account-FAQs/ba-p/187   Kind Regards Natalie ... View more

Hello PWG   To nominate an existing user as a Subscriber Manager, you have two options available.   If your existing Subscriber Manager has not left the firm, they can simply log into PEXA and change the user type for the existing user to “Subscriber Manager” by completing the following steps:-   On the Dashboard, click “Administrator Tools” Select “Manage User” Click on the cog wheel on the left of the existing user your firm wishes to nominate as Subscriber Manager Select “Edit” Click under User Type and select “Subscriber Manager”   If the Subscriber Manger has left the firm, an email can be sent from the authorised legal entity for your firm (i.e. Sole Trader, Director, etc..) to registration@pexa.com.au requesting the user type for the nominated existing user to be changed to “Subscriber Manager”.   If you have any further queries, please do not hesitate to contact our Member Support Team on 1300 084 515. ... View more