About TJ

Hey @amyhantler,   Thanks for your question.   By way of background, PEXA Workspaces can be either:   (a) lodgement only (whereby PEXA fees are direct debited from an account nominated by the Subscriber for this purpose i.e. an office account); or (b) Financial Settlement and lodgement (whereby PEXA Fees are paid out of the total pool of source funds). For more information, please refer to the following link: https://community.pexa.com.au/t5/Help-Centre/PEXA-Fees-and-Lodgement-Fees-FAQs/ba-p/2820 PEXA is unable to register a Subscriber’s office account as a source account for the purposes of contributing funds to settlement. Where the Workspace involves Financial Settlement, PEXA will send a message to the bank that holds the source account and requests it to move funds from that registered source account to the bank's account that supports a PEXA settlement. A registered source account must be an account that fits the integration model and the contractual framework for Subscribers (including the settlement terms and conditions). Therefore, only trust accounts held at Financial Institutions that are integrated with PEXA for this purpose and the PEXA Source Account can be used to contribute source funds. ... View more

Hey @BelmarConveyancing,   I see there's no body to the post - was a question that didn't get included? ... View more

Hey @Ronnie,   If this is urgent I'd suggest contacting our support team - they're open Monday-Friday 7am-8pm - so you'll be able to get onto them now.   The number is 1300 084 515. ... View more

Hey @DMc,   Great suggestion, I just had a chat to our Support Team and it's actually something that's already on their radar. There's some issues they have come across which they need to work through, such as the Subscriber Reference being free text and some support tickets not having a Workspace ID. There is something in the pipeline which should bypass these issues however nothing for the short term.   I'll keep you updated.     ... View more

Thanks for sharing @NL, very handy information to raise to the surface so that others can be aware of changes. ... View more

Good suggestion @DMc,    The barrier I see at the moment is the conversation tool not being smart enough. What I mean by that is we would have to have effective filters built in before support tickets are created from the conversation tool. As nice as receiving a thank you is, creating a work item for every soft interaction just isn't feasible and is actually something that the larger Financial Institutions are struggling with at the moment. ... View more

Hi @DXC_ns   Good question!   As the details historically included in a Settlement Statement are signed off as part of the Financial Settlement Schedule within a PEXA workspace (which details where the funds are coming from and where the funds are going to) – there’s no longer a need to prepare a separate Settlement Statement.   Thankfully you can breathe a sigh of relief and recoup some of that time. ... View more

Nice to see one of the benefits in action @DMc, thanks for sharing! ... View more

It was fantastic to see the commitment from Westpac and the other banks today to work together to improve the user experience, not just for themselves but for the entire network. ... View more

Great to see @MCulican and a number of other representatives from the  Banking Operations Council sit alongside the PEXA Support Team to really get an understanding of the issues PEXA customers face day to day.    It was fantastic to hear Mike suggesting real solutions CBA could provide as he sat next to @PrincelyE on the floor. ... View more