About TJ

Interesting points @DZTS and I’ve drafted a response below however I’m mindful we might be high-jacking this thread (sorry guys!). There’s a lot of scuttlebutt in the industry of which we’re well aware so thank you for providing the opportunity to set the record straight directly. We should be clear that PEXA, from day one, has had a price cap in place to protect practitioners and ultimately their customers. PEXA has committed to a maximum increase of CPI annually which is set out in the Pricing Policy and Participation Agreement and is therefore bound by the terms set out in those documents with each of our members. Being the only operating ELNO, providing our members with certainty around price was the right thing to do from the outset. PEXA is currently in discussions with NSW however it’s not exactly as you’ve described. In short, PEXA has asked NSW for consistency with the national framework which was established through extensive consultation with industry and overseen by national regulator, ARNECC. Having one state create their own rules which may be in conflict with the national approach is problematic for the industry as a whole. As such, we’ve asked NSW to work with ARNECC to identify a suitable approach for all members of the industry which can be applied on a nationally consistent basis. PEXA also introduced a consumer guarantee long before NSW put out any requirements in this area so we’re definitely not fighting on that front! Both NSW and PEXA are aligned on protecting against adverse consumer outcomes. You can read more about that here:  PEXA Residential Seller Guarantee. In regard to competition, PEXA has actually facilitated potential competition in the ELNO market by providing ongoing access to the relevant data standards required for a competitor to build their solution. These standards were built and funded by PEXA so in that respect we’ve actually helped to make competition possible. PEXA has had engagement with the ACCC right from the time it was created and will continue to collaborate with them, and any other relevant regulators, to ensure appropriate consumer protections are in place. As far as we know we are not in dispute with the ACCC and they have not made any demands of us in respect of price. Trust that this helps you better understand where PEXA sits on a number of the matters you have raised. It’s a long response, but an important one. ... View more

Hi @SCTHornsby, Just fyi, the reason @MarianAbraham has asked for the Workspace ID via private message is that we do take a very conservative approach to customer and transaction details on Community. You're probably right in that the security risk is minimal, given the matter has settled. However, Workspace ID's are still pieces of customer information; workspaces are persistent in PEXA so you can access all of that sensitive information in it years after settlement by revisiting the workspace (if, and only if, you maintain a role within the workspace). You can private message by hovering over a person's display picture which will bring up this pop up with the send message button: ... View more

You've come to the right place @FN2018. I suggest browsing through the PEXA Certified Program (hosted here on Community). There'll be a few things worth reading the from a "How things work" perspective. And, taking a look at the Help Centre, specifically the Bank Transfer Tips which have been passed onto us directly from the bank's e-Conveyancing teams. ... View more

Title Confirmation Service video  added. ... View more

Hey @Cameron, The application will log a user out if there's been no activity for 30 minutes. ... View more

Hi @AnthonyH, At the moment PEXA can’t facilitate a monthly statement or personalised invoice, as FMS doesn’t have the capacity for it. We're looking at options to get these features integrated into PEXA or PEXA Plus in the future, but for now the daily summary invoice and accompanying CSV files are the best way to reconcile bank accounts. ... View more

Hi @Nina, You should be able to do this within the same workspace by adding  the Caveator on title role and ensuring the withdrawal of caveat is first in the order of lodgement (in the lodgement instructions). ... View more

Hi @kerosu98, as @handrews suggested, you may need to update. I'd give support a call, to double check. There's no wait time right now - I just checked. ... View more

St George have updated their settlements information and have including Bank of Melbourne and Bank SA. Take a look. ... View more

Westpac updated their Settlements Information today. Take a look. ... View more

Thanks for sharing @Morri, you're absolutely right! As frustrating and stressful as settlements might get, it's important to remember that the person on the other side of the conversation is trying to get the best outcome for the customer too. ... View more

I think it's a good idea to let them know. A simple message via conversations in the workspace isn't nagging, they might actually be very appreciative! ... View more

This is one of the most important things to be across as Subscriber managers to ensure Cyber-Security. ... View more

Thanks for sharing @BytheBay,   Sounds like your team are doing a great job @ksharp! ... View more

Hi @Karla, PingID will be an option, it's the "pairing" step that ensures that you're verified, as you wouldn't have been able to pair without first logging into PEXA. Of course, you still need your PEXA credentials to login as per usual, PingID is an additional layer of security. Hope this helps, let me know if you have any other questions. @Hannah_McDowell ... View more