This sometimes occurs when it is the business banking. I noticed that you really have to push them to get an answer and, after sending them a few conversations in the workspace, they replied. I have a similar one and underneath is the conversation I received from them in the workspace. "Hi Team Thank you for the PEXA invitation. Please provide CHL (Home loan Application) number / Loan account number as we are unable to find client's application in our system. If this is a commercial application please advise so we can invite CBA BUSINESS BANK into the PEXA workspace on your behalf." I am liaising with the banker to get the information required so, hopefully this will resolve the issue. Good luck and I have found really pushing them hard often works, both through the workspace and directly with the banker.
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