I have a settlement due today, 1 October. My client submitted his DA to the bank on 23 August, and received a confirmation email advising that we would need to contact MSA National to book in settlement either by phone or by PEXA Invite. We sent MSA a PEXA Invite to the Workspace which they accepted on 14 September. As of today, settlement date, MSA are still in a 'Pending' status. Upon calling their office, they have confirmed that they have instructions and all documents state today as settlement. However they have advised that despite this, we were suppose to call them 3 days business days ago to confirm settlement was still taking place today!? We have now been advised that we are required to call the bank to see if they will authorise settlement to take place today, as it might not go ahead. I find this extremely bad form. MSA have both instructions, and a Workspace which state the date of settlement. Why are we supposed to also confirm that same information 3 days in advance, without knowing to do this in the first instant?
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Hi Team - We really need all banks to have a dedicated PEXA contact number. FMS do not always act for Suncorp, and in those instances where this is the case we are left with calling the generic Customer Service Line. The problem here is the Customer Service representatives are not used to dealing with settlement calls and we end up on a cycle of being transferred from person to person. It is extremely time consuming and frustrating.
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