About GeorginaBenson

GeorginaBenson

Hi @Susandunn, thanks for your message! I will send you a private message with a bit more detail.

GeorginaBenson · ‎05-03-2018

Hello all, Just providing an update on the above issue. I mentioned that a fix for this defect where the "Create Transfer Document" task appearing was due for release in the first weekend of March. The release has now been pushed out slightly, and release 7.1.1 is now scheduled for Saturday the 10th March. Because of this, you may still see this issue intermittently over the course of this week. If so, please just keep following the above steps and checking your documents screen/your workspace status to see if this is actually required. Thanks for your patience! Cheers Georgina

GeorginaBenson · ‎02-03-2018

Hi @CohenVeshut, I've done some digging on my side in regards to this issue. It looks like this is a known issue for .msi files on some Windows environments. I might have a workaround for you, however it’s a little technical - I’ll PM you with more details. Thanks Georgina

GeorginaBenson · ‎20-02-2018

Hi Ronen, This "Microsoft Smart Card Provider" window is actually due to some missing software on your PC when you are trying to sign. This causes the box to keep asking for the PIN over and over, even if it's the one that has been sent to you. To rectify this, you just need to ensure that the computer you are using to sign has been set up by following the instructions on this installation page. Scroll down and find your combination (Windows and Google Chrome or Internet Explorer), and follow the applicable steps. Once this is done, your PIN should work without issue! Please feel free to contact PEXA Support on 1300 084 515 if you need any help with this process. Thanks Georgina

GeorginaBenson · ‎13-02-2018

As many if you may be aware, PEXA 7.1 was released on the 5th of Feb. This release brought about a number of changes and new functionality to the PEXA platform, but unfortunately also caused a defect on the Workspace Summary page which is causing a bit of confusion for our users. When accessing your transfer workspace, you may see a task on your summary page to "Create Transfer Document", even when this has already been completed: If you are unsure as to whether this task is actually outstanding, please firstly visit your Documents page. If a transfer is included in the lodgement case like the below example (whether it be Prepared, or In Preparation), please disregard this task. Only if you do not see a Transfer in this list should you proceed with clicking on this task and creating the transfer of land document in your workspace. A fix for this issue has been prioritised, and is due to be rectified in release 7.1.1 (to be deployed the first weekend of March). If you have any questions about this, please do not hesitate to get in touch with Support on 1300 084 515. Georgina

GeorginaBenson · ‎12-02-2018

Hi Joelle, Just wanted to clarify a couple of things on the nomination change you mentioned. This change was actually made as part of release 7.0 in November last year. It's definitely a great step to making the PEXA workspace easier, however, please also keep in mind that the nomination is only no longer required if the title is electronic and controlled by the discharging mortgagee. Thanks! Georgina

GeorginaBenson · ‎07-02-2018

Hi Clara, Thanks for your patience. I have received confirmation from the NSW OSR Team that they have now amended their system to reflect the correct party details, and can see that your duty is now verified! Thanks Georgina

GeorginaBenson · ‎06-02-2018

Hi Karla, Thanks for your email regarding this issue. I think that this issue may actually be a recent defect, which has eventuated as part of our 7.1 release this weekend. This causes the issue that you are seeing on your dashboard where your tally shows as "8", however only displays 5 of these matters. While the underlying issue is investigated, you can still always search for your files by either using the search function at the top of your screen, or by using the filters on the columns (the little dark grey triangles at the top of the column header). We hope to be able to update you further once a code fix has been implemented to fix the problem. Thanks! Georgina

GeorginaBenson · ‎12-01-2018

Hi Christine, It looks like you have marked this title as a “Parent” title. If a title is marked as parent in a workspace, it cannot be transacted upon on it’s own. It would need “Child” titles added to the workspace to then be part of your lodgement case. If there are not "child" titles that are to be added, you will need to remove the incorrect "parent" flag from your workspace. This is done by navigating to your land title screen, selecting "Add Title" and re-adding the same volume and folio. Thanks! Georgina

GeorginaBenson · ‎10-01-2018

Hi Jasmine, If a Victorian CT has been issued in the incorrect format after your lodgement is completed, you can absolutely convert back to paper if required. This process is done directly with the Victorian LTO, and you will need to complete their document titled "Application to convert an Electronic Certificate of Title to a Paper Certificate of Title". This document can be found on the "Title Management" section of the Victorian Property and Land Titles website. Thanks! Georgina

GeorginaBenson · ‎09-01-2018

Hi Sushama, These errors on the NSW Stamp Duty are usually very easy to rectify. Your first point of call should be the NSW OSR E-Conveyancing Error Resolution Guide which outlines all the possible errors for NSW duties, and contains easy to follow steps to resolve any discrepancies (usually by completing the E-Conveyancing Error Resolution Form). Alternatively, you can call the NSW OSR E-Conveyancing Team on 1300 208 528 and they will be happy to look into this one with you. Thanks! Georgina

GeorginaBenson · ‎18-12-2017

Hi Damien, Unfortunately not. As Waterfox is considered a separate browser to Firefox (even though it is based on the Mozilla platform), it is not a supported browser for signing in PEXA. Hope this helps! Georgina

GeorginaBenson · ‎18-12-2017

Hi Damien! We do currently support signing in Firefox up to version 57. We have all of the applicable downloads on our installation page, which can be found here. If you are using Firefox 52 or above, there are three installations that need to be completed, then PEXA Support need to "switch on" Firefox signing for you. If you'd like this done, give us a call on 1300 084 515 or send us an email and we can get this organised ASAP. If you are using Firefox 51 or below, this call isn't necessary. As long as you've done the two installations on our install page, you'll be ready to go! Thanks Georgina

GeorginaBenson · ‎18-12-2017

Recently, Mozilla have released a new version of their Firefox browser (version 57.0), called Quantum. The changes made in this update are significant, and includes changes to how the browser works with installations on your computer used to support signing in PEXA. This includes Java, and some add-ons from the Firefox Store, which are no longer compatible. This means that if you have previously used Mozilla Firefox when signing in PEXA, and are now using version 57.0 or above, you will not be able to sign. Click here to check what version you are using. Our IT team are working on updating our programs/add-ons to be compatible with this new browser, but in the interim, you will need to sign using another browser (Google Chrome or Internet Explorer). To get your new browser set up to sign, please visit this page and follow the steps for the alternative browser you have chosen. We will keep you updated with the progress of signing in this new version of Mozilla Firefox. Hopefully we should be able to let you know that you can revert back to using Firefox in the New Year.

GeorginaBenson · ‎12-07-2017

Hi Nathan, On our page that has a high-level overview of the Express Refinance process in PEXA (which can be found here), it shows the third step of marking the refinance as an Express Refinance via the fees screen. Thanks! Georgina

GeorginaBenson · ‎11-07-2017

Hi, Thanks for your question! A workspace can be easily marked as an Express Refinance by the Incoming Mortgagee involved in the workspace. You would first navigate to the Fee Schedule page in the workspace, and check the box that says "PEXA Service Fee for Discharge to be paid by Incoming Mortgagee". When you check this box, it will display a message as follows: "Some refinance transactions may require the Incoming Mortgagee to pay the PEXA Service Fee for the Discharge of Mortgage. Please confirm you are willing to pay this fee and have the workspace marked as an 'Express Refinance'." Select Confirm, and this workspace is now marked as an Express Refinance. Please feel free to give our Support Team a call on 1300 084 515 if you need any further help! Thanks Georgina

GeorginaBenson · ‎28-04-2017

Hi Jenny! Yes, this scenario can be done. Since the mortgage being placed will reference both titles, it will link the transaction together and allow it to proceed in one workspace. Thanks!

GeorginaBenson · ‎02-12-2016

This a fantastic idea, Adrian!

GeorginaBenson · ‎28-11-2016

Can we please look into adding the ability to add more than one real estate agent email address within the "Property Information" screen within PEXA, as some matters do require more than one agent to be kept in the loop about the status of the workspace. This suggestion was raised by Damien of A1 Conveyancing to PEXA Support.

About GeorginaBenson

Re: Notifications

Re: "Create Transfer Document" task appearing inco...

Re: Installing the Digital Certificate Software

Re: Smart Card Provider

"Create Transfer Document" task appearing incorrec...

Re: Funds required to settle amount

Re: Stamp duty verification

Re: Missing workspaces on dashboard

Re: Create a Party

Re: VIC Clear Titles

Re: Error message when completing NSW Stamp duty v...

Re: Firefox support

Re: Firefox support

Signing using Firefox Quantum

Re: Express Refinance

Re: Express Refinance

Re: SA Purchase & Refinance - 2 titles/1mortgage

Re: Workspace Notifications

Ability to input more than one Real Estate Agent e...