About GeorginaBenson

When signing documents or settlements, users can sometimes receive an error of "Certificate cannot be found".   This is generally a pretty easy fix - please have a read of the below check points, as these will probably rectify the issue!   Is the digital certificate plugged into the computer? If so, are the green lights on back of the token/USB lit up? If not, check to see if another USB port for your computer enables these lights. They should be on solidly (not flashing). Have you set up your computer to sign by installing the necessary software? This is done by following the steps on our installation page found here. Is the certificate plugged into the PC definitely the certificate that was issued to you? Check to make sure that the USB plugged in is your certificate (not one issued to any other person in your company). Are you signed into your profile on PEXA? Check to make sure that you are not logged in as another user - we never recommend sharing PEXA accounts. Is the certificate being read by the computer?  Check this by Navigating to Start Menu > All Programs > Charismathics > Smart Security Interface > "Registration" tab Click Register and make sure the program displays a Registration successful message Is the name on your PEXA profile exactly the same as your digital certificate? If your digital certificate was ordered with (or without) your middle name, or a preferred name, your PEXA profile must be changed to match. If you need to change your name to match your certificate, this is done via clicking your name in the top left > profile settings Once you edit your name, log out of PEXA and log back in and try signing once more.   If these steps don't rectify the error, please give support a call on 1300 084 515 and we can assist you through some further checks! ... View more

As many if you may be aware, PEXA 7.1 was released on the 5th of Feb. This release brought about a number of changes and new functionality to the PEXA platform, but unfortunately also caused a defect on the Workspace Summary page which is causing a bit of confusion for our users.   When accessing your transfer workspace, you may see a task on your summary page to "Create Transfer Document", even when this has already been completed:   If you are unsure as to whether this task is actually outstanding, please firstly visit your Documents page. If a transfer is included in the lodgement case like the below example (whether it be Prepared, or In Preparation), please disregard this task. Only if you do not see a Transfer in this list should you proceed with clicking on this task and creating the transfer of land document in your workspace. A fix for this issue has been prioritised, and is due to be rectified in release 7.1.1 (to be deployed the first weekend of March). If you have any questions about this, please do not hesitate to get in touch with Support on 1300 084 515.   Georgina ... View more

Recently, Mozilla have released a new version of their Firefox browser (version 57.0), called Quantum. The changes made in this   update are significant, and includes changes to how the browser works with installations on your computer used to support signing in PEXA.  This includes Java, and some add-ons from the Firefox Store, which are no longer compatible. This means that if you have previously used Mozilla Firefox when signing in PEXA, and are now using version 57.0 or above, you will not be able to sign. Click here to check what version you are using. Our IT team are working on updating our programs/add-ons to be compatible with this new browser, but in the interim, you will need to sign using another browser (Google Chrome or Internet Explorer). To get your new browser set up to sign, please visit this page and follow the steps for the alternative browser you have chosen. We will keep you updated with the progress of signing in this new version of Mozilla Firefox. Hopefully we should be able to let you know that you can revert back to using Firefox in the New Year. ... View more