About GeorginaBenson

Hi Gia,   Thanks for your message. This error of "Certificate cannot be found" is generally a pretty easy fix. Can I please ask if you can check a couple of things for me?   Is the digital certificate plugged into the computer? If so, are the green lights on back of the token/USB lit up? If not, check to see if another USB port for your PC enables these lights. Have you set up your computer to sign by installing the necessary software? This is done by following the steps on our installation page found here. Is the certificate plugged into the PC definitely the certificate that was issued to you? Check to make sure that the USB plugged in is your certificate (not one issued to any other person in your company). Is the certificate being read by the PC?  Check this by Navigating to Start Menu > All Programs > Charismathics > Smart Security Interface > Registration tab Click Register and make sure the program displays a Registration successful message   If these steps don't rectify the error, please give us a call on 1300 084 515 and we can assist you through some further checks.   Thanks Georgina ... View more

Hi Damien,   No, once your old certificate expires, it is considered null and does not need to be removed from the certificate store to be able to sign with your new digicert. You can remove if it you like, but it is not necessary.   Thanks Georgina ... View more

Hi Damien,   I believe this issue is stemming from the fact that your computer is trying to sign with the newest certificate that is "recognised". This is because certificates plugged into a computer are cached within the certificate store of your PC.   To rectify this, we need to remove any reference to your new certificate within the store, to allow you to sign with the old one.   Open your Start Menu, and search and open the program called Run. In the box, type in certmgr.msc. Open the folder called Personal, and remove the NEW certificate (expiring June 1, 2021). Try and again sign, and you should be successful.   Thanks! Georgina   ... View more

Seriously awesome stuff @Marty! I'm so excited to see this in action. ... View more

@jgusew Thanks for your call earlier, this is the page I was referring to on the phone. We have also popped this through to you in an email to your colleague. ... View more

Hi @Susandunn, thanks for your message! I will send you a private message with a bit more detail. ... View more

Hello all,   Just providing an update on the above issue. I mentioned that a fix for this defect where the "Create Transfer Document" task appearing was due for release in the first weekend of March. The release has now been pushed out slightly, and release 7.1.1 is now scheduled for Saturday the 10th March.   Because of this, you may still see this issue intermittently over the course of this week. If so, please just keep following the above steps and checking your documents screen/your workspace status to see if this is actually required. Thanks for your patience!   Cheers Georgina ... View more

Hi @CohenVeshut,   I've done some digging on my side in regards to this issue. It looks like this is a known issue for .msi files on some Windows environments. I might have a workaround for you, however it’s a little technical - I’ll PM you with more details.   Thanks Georgina ... View more

 Hi Ronen,   This "Microsoft Smart Card Provider" window is actually due to some missing software on your PC when you are trying to sign. This causes the box to keep asking for the PIN over and over, even if it's the one that has been sent to you.   To rectify this, you just need to ensure that the computer you are using to sign has been set up by following the instructions on this installation page. Scroll down and find your combination (Windows and Google Chrome or Internet Explorer), and follow the applicable steps. Once this is done, your PIN should work without issue!   Please feel free to contact PEXA Support on 1300 084 515 if you need any help with this process.   Thanks Georgina ... View more

Hi Joelle,   Just wanted to clarify a couple of things on the nomination change you mentioned. This change was actually made as part of release 7.0 in November last year. It's definitely a great step to making the PEXA workspace easier, however, please also keep in mind that the nomination is only no longer required if the title is electronic and controlled by the discharging mortgagee.   Thanks! Georgina ... View more

Hi Jasmine,   If a Victorian CT has been issued in the incorrect format after your lodgement is completed, you can absolutely convert back to paper if required.   This process is done directly with the Victorian LTO, and you will need to complete their document titled "Application to convert an Electronic Certificate of Title to a Paper Certificate of Title". This document can be found on the "Title Management" section of the Victorian Property and Land Titles website.   Thanks! Georgina ... View more

This a fantastic idea, Adrian! ... View more