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since ‎30-05-2016
3 weeks ago
AnnaHardie
Community Manager AnnaHardie Community Manager
Community Manager
Hi! I'm the community manager and a PEXA employee. My role is to help members find information, learn about e-conveyancing, share your experiences and connect with peers. There will be a side serving of FUN too!! If you need any help please send me a message and I will respond.
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About AnnaHardie

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Latest Contributions by AnnaHardie
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Re: Win tickets to Member Open Day in Melbourne wi...

by Community Manager AnnaHardie Community Manager in Queensland
‎24-06-2019 06:25 PM
3 Likes
‎24-06-2019 06:25 PM
3 Likes
 I love these competition submissions! I can't wait to announce the eight winners and meet everyone at Open Day.      ... View more

Re: Nice to Meet You: The Start of My Team PEXA S...

by Community Manager AnnaHardie Community Manager in Share your Experiences
‎26-04-2019 05:12 PM
‎26-04-2019 05:12 PM
Welcome Emma!   ... View more

Re: Unread Conversation Count

by Community Manager AnnaHardie Community Manager in Ideas and Suggestions
‎17-12-2018 03:22 PM
‎17-12-2018 03:22 PM
Hi @BytheBay  Unfortunately we don't have a time frame we can commit to. However the potential fix is being tested. For now, you'll need to keep clicking into the unread conversations tab to find the number.  Apologies, we understand that this is not ideal and hope to return it soon.  Kind regards,  ... View more

Re: Why Can't I Ever Get Through to Support

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎17-12-2018 10:52 AM
‎17-12-2018 10:52 AM
Hi @DMc,    To clarify, did you experience a long wait with PEXA and get cut-off? Wait times have consistently been under 2 minutes that last few weeks (some days, under a minute).There is no cut-off due a time roll-over.    Thanks,   ... View more

Re: Unread Conversation Count

by Community Manager AnnaHardie Community Manager in Ideas and Suggestions
‎12-12-2018 11:26 AM
2 Likes
‎12-12-2018 11:26 AM
2 Likes
Hi @LG,    This is certainly popular! The Performance Team are currently testing a potential fix to ensure optimal performance (speed to load) is delivered to all members across the network.    We can assure members that this is a priority and that we can listening to their feedback to get this back as soon as possible.    Apologies for the workaround solution at the moment.  We're hoping to get it back as soon as possible, thanks for your understanding :)  Thanks  @SBray  ... View more

Re: AEST / AEDT in workspaces

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎12-12-2018 11:17 AM
‎12-12-2018 11:17 AM
Hi @dicooke,    We're sorry your experiencing this.The PEXA team are currently working on this Chrome bug to find a resolution. It appears for Chrome users only.    We'll let you know as soon as a resolution is found.      ... View more

Re: Release 9 Webinar

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎12-11-2018 11:32 AM
‎12-11-2018 11:32 AM
Hi @ErinWilson,    Yes, we'll be posted a recorded copy and some of the audience questions here in Community soon. Hopefully by Wednesday this week.    In the meantime you can review the Release 9 notes here.  Thanks,  Anna  ... View more

Re: Unread Conversation Count

by Community Manager AnnaHardie Community Manager in Ideas and Suggestions
‎07-11-2018 11:23 AM
1 like
‎07-11-2018 11:23 AM
1 like
Thanks for the instructions Tamara.    I've spoken with the PEXA Product team. The unread conversation counter has been removed from the Dashbaord as PEXA believe it's impacting performance (ie. speed to load the page), in particular for those with a larger number of unread conversations because those members deal with a larger volume of daily transactions. There is a possibility of placing the Unread Conversation Counter back on the Dashboard for only practitioners. The PEXA team is monitoring performance this week.    Thoughts and feedback from the community is welcome. You can view the Unread Conversations Counter by clicking through into the Conversations tab.    ... View more
  • Tags:
  • Counter
  • Dashboard performance
  • Unread Conversations

Re: Getting Feedback to the Support/Action/Respons...

by Community Manager AnnaHardie Community Manager in Ideas and Suggestions
‎31-10-2018 03:08 PM
2 Likes
‎31-10-2018 03:08 PM
2 Likes
Hi @DMc,    It would be much faster to contact the Support Desk - wait times are really quick these days as we've expanded our team.    Yes, if you're within a workspace and you initiate feedback, the workspace ID will be captured. This is used by the product and technology team to drive enhancements and enables us to investigate and resolve quickly.    Thanks,  ... View more

Re: Getting Feedback to the Support/Action/Respons...

by Community Manager AnnaHardie Community Manager in Ideas and Suggestions
‎30-10-2018 10:22 PM
3 Likes
‎30-10-2018 10:22 PM
3 Likes
Hi @DMc   Great question!! We use this feedback, alongside community ideas, and Support Desk and PEXA Direct commentary to prioritize what we're working on next in terms of services, product and technology.  We have a formal review process and sometimes respond directly to members who've sent some ideas or feedback through.    Thanks,  Anna      ... View more

Re: Pexa settlement time

by Community Manager AnnaHardie Community Manager in Share your Experiences
‎31-08-2018 03:22 PM
1 like
‎31-08-2018 03:22 PM
1 like
Hi Alan,  I can assist to investigate what happened here. I'll drop you a private message so I can obtain your private transaction details.  ... View more

Re: Disbursed Settlement Funds

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎06-07-2018 05:44 PM
1 like
‎06-07-2018 05:44 PM
1 like
Hi @alioeding,    There are cases when funds are disbursed and received same-day however this isn't always the case. It usually depends on who which banks are involved in the transaction. If it's a smaller bank it could take longer.    ... View more

Stay smart online

by Community Manager AnnaHardie Community Manager in Announcements | Outages, Service Charter updates etc
‎05-07-2018 05:01 PM
3 Likes
‎05-07-2018 05:01 PM
3 Likes
Hi Community,  Sharing an email that was recently sent to PEXA Subscriber Managers regarding staying safe online.  ----------------------  PEXA has been made aware of email communications impersonating PEXA from noreply@pexa.site with an invoice requesting payment. Please be aware that this is not an official PEXA email address. Do not reply, click on the link or any attachments. Please be reminded that your PEXA fees are always automatically debited directly from your nominated account. No further action will be required on your behalf. Being smart online means constantly protecting private information from scammers that impersonate legitimate businesses. If you receive a suspicious email requesting you to make further payments purporting to come from PEXA, do not click on the link or any attachments. Please forward it to security@pexa.com.au. We would also like to remind you of other helpful tips and hints to stay safe online including:   Never provide your personal, credit card or online account details from a link in an email Take a very close look at the sender’s email address in any messages you receive that appears out of the ordinary. It might not match the name of the company that it claims to be from Watch out for any links that appear to be legitimate but can take you to a website URL that doesn’t match the address of the legitimate company’s website Staysmartonline.gov.au has some useful information on how you can protect your business The Law Institute of Victoria offers a practical guide covering cyber security which we would encourage you to read. In addition, The Queensland Law Society has also published a warning in relation to email scams PEXA will continue to provide its members with the latest in cyber security awareness tools and tips via our seminars, newsletters and the security page on the PEXA website. If you have any concerns, and need to speak to us, please contact the PEXA Support Centre on 1300 084 515, available 8.30am – 8.00pm AEST Monday to Friday or visit the security page on our website.  ... View more

Re: starting new company

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎05-07-2018 04:58 PM
‎05-07-2018 04:58 PM
Hello, No a Subscriber Account cannot be transferred to another business. In this instance, you will need to complete a new application for the new business. You can do this on the Registration Page: www.pexa.com.au/register I hope that helps. Let me know if we can assist further. Thanks, Anna ... View more

Re: Message from Acting CEO | James Ruddock

by Community Manager AnnaHardie Community Manager in Announcements | Outages, Service Charter updates etc
‎25-06-2018 11:42 AM
‎25-06-2018 11:42 AM
Hi @BHHK re: a Closed Loop system of payments. It is up to each Subscriber to decide how to manage this. Members can set up their PEXA profile to only allow payments to your trust account. But if you prefer to be able to transfer to any Australian BSB/Account, you can also have that option. Not all Subscribers operate a trust account and not all want to have the intermediary step of transferring funds to trust then paying them out again. If any members would like information about this, please private message me.  ... View more

Five steps to protect yourself by LPLC

by Community Manager AnnaHardie Community Manager in Online Security
‎18-05-2018 11:43 AM
2 Likes
‎18-05-2018 11:43 AM
2 Likes
Hi community,  Scams Awareness Week runs this week from 21 – 25 May 2018 and the Australian Government is urging Australians to be on the lookout for threat-based impersonation scams by taking a moment to ask ‘is this for real?’ I thought you might be interested in the following article Australians Lost $340 million to scammers in 2017.  I also found a helpful resource on LPLC's website about cyber fraud.  There's also a downloadable poster which I've attached to this post (link below). It covers 'Five steps to protect yourself'. It would be worthwhile printing for your offices as a reminder.      ... View more

Re: PEXA Super User Event 2018

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎16-04-2018 03:02 PM
6 Likes
‎16-04-2018 03:02 PM
6 Likes
Thanks for your feedback Peter    I like the staff badge idea! We're approaching our two year anniversary. Perhaps we'll launch some new badges to celebrate... stay tuned!    ... View more
  • Tags:
  • Badge or medal of Honour

Re: Information about SettleAssist

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎05-04-2018 08:40 AM
1 like
‎05-04-2018 08:40 AM
1 like
Hi @mody I believe you were able to obtain help advice from Heather through another post. Let us know if you need anything further.  Good luck with your first settlement! I hope it went well. :)      ... View more

Re: 100th Pexa Settlement! :)

by Community Manager AnnaHardie Community Manager in Share your Experiences
‎26-03-2018 05:02 PM
1 like
‎26-03-2018 05:02 PM
1 like
Congrats! Well done Conveyancing Services.    Would love to hear more about what you love and dislike about a PEXA settlement, if you're happy to share.    ... View more

Re: Introducing Five in Five with Marcus Price - A...

by Community Manager AnnaHardie Community Manager in Announcements | Outages, Service Charter updates etc
‎21-03-2018 09:47 AM
3 Likes
‎21-03-2018 09:47 AM
3 Likes
Thanks for the question Peter @LawyersConveyancing. There are some great initiatives underway to address this - I'll leave it to Marcus to answer this one. We'll also get the chance to discuss these initiatives at the upcoming PEXA Member Open Day - the audience is 50% Financial Institutions.    @jgusew I love this question! As PEXArians (staff) we hear this often from Marcus, so it would be great if he could share his answer with our members. Another topic for the Member Open Day too perhaps....  ... View more

Re: Introducing Five in Five with Marcus Price - A...

by Community Manager AnnaHardie Community Manager in Announcements | Outages, Service Charter updates etc
‎21-03-2018 09:13 AM
1 like
‎21-03-2018 09:13 AM
1 like
Thanks for the questions Doc @TheDoctor.    I'll get that filter removed. It shouldn't be there.  ... View more

Re: Introducing Five in Five with Marcus Price - A...

by Community Manager AnnaHardie Community Manager in Announcements | Outages, Service Charter updates etc
‎21-03-2018 08:57 AM
3 Likes
‎21-03-2018 08:57 AM
3 Likes
Good morning Community Superusers!   @Morri @LawyersConveyancing @BGoodwin @goolwaconveyancing @Clara @DMc @jgusew @LG @nicolalambrakis @TheDoctor    I'm keen to get your help. Do you have any questions for PEXA CEO Marcus Price? This is a new initiative and we'd love to have a selection of questions to put forward.    P.S. Looking forward to seeing some of you at the PEXA Open Day next month      ... View more

Information about SettleAssist

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎08-03-2018 11:07 AM
6 Likes
‎08-03-2018 11:07 AM
6 Likes
Please note that this post was updated on 5.4.2018 with new information.  Hi Community,    Over the past 12 months, PEXA has received enquiries from the market – specifically those firms that deal infrequently in property – in how they remain compliant with Land Registry transition dates without needing to subscribe to PEXA. As a result, SettleAssist was created as a pilot to test whether an additional service is required to assist those firms.   As Land Registries commit to the digitisation of property transactions, it is critical all firms have the ability to retain their customer-base and provide like-for-like servicing to their market. It is also critical that transactions don’t experience difficulties in the instance an infrequent transactor isn’t available for you to deal with online or, for a sole practitioner, they wish to take leave.   To ensure firms aren’t disintermediated in the transition to e-Conveyancing, PEXA is tested the need for a service where firms can have their settlement completed in-line with legislation, without having to become a PEXA Subscriber. In effect, this allowed firms to continue completing property transaction on behalf of their client. It is important to note SettleAssist did not proactively seek to drive business through this channel, rather it tested an “insurance policy” for those firms that don’t have the capability to process transactions electronically post-compliance dates.   In doing this, SettleAssist aimed to protect existing market relationships between firms and their clients and ensure all transactions can proceed smoothly.   Parameters of the SettleAssist initiative: SettleAssist was a passive service, primarily intended for those firms that sporadically transact property and, due to low volumes, do not find it suitable to become a PEXA Subscriber and learn the system. SettleAssist supported some firms on a transitional basis while they complete their PEXA registration (in instances where they have urgent matters to complete in the meantime). PEXA did not proactively contacting buyers and sellers – this was a passive service with only select firms able to refer transactions through for completion. SettleAssist was not a service direct to the general public. Firms retained the primary relationship with buyers and sellers. SettleAssist will dealt directly with the engaged firm, or, when the firm asked SettleAssist to obtain information directly from the client, the firm retained visibility of those interactions.   The pilot was active in Victoria and New South Wales in early 2018 and now ceased accepting new matters. The service will continue to support referrers for files that had already been referred before 27 March 2018.   PEXA will provide a formal briefing to the relevant industry bodies including the AIC, Law Societies and ABA at the end of the pilot.   PEXA continues to offer extensive support services directly to lawyers and conveyancers who wish to transact electronically, such as PEXA Direct, PEXA training, the PEXA Virtual Program, the PEXA Certified program, the e-Conveyancing Community and the PEXA Support Centre, ensuring broad market readiness in line with legislative requirements and transition timetables.   Q&A: Who is able to instruct SettleAssist to complete a matter on behalf of the “client”? A practitioner acting for a client can instruct SettleAssist to help with those parts of the process they cannot complete themselves.   Is SettleAssist actively marketing to the general public? No – SettleAssist is not a direct to consumer offering and does not accept instructions other than from the referring practitioner.   Why wouldn’t infrequent transactors refer the PEXA component to an existing PEXA Subscriber? Practitioners are able to continue to offer that service to other practitioners. PEXA has created this pilot to address those firms that don’t have such an arrangement in place or are reluctant to issue those instructions to a competitor. How large in the pilot? The pilot is capped to 30 firms.   If you have any additional questions about SettleAssist, please ask below or private message me.    ... View more
  • Tags:
  • settle assist
  • settle assistant
  • settleassist
Category:
  • Other

Re: Fox Stevens Conveyancing reach 100 PEXA settle...

by Community Manager AnnaHardie Community Manager in Share your Experiences
‎30-10-2017 11:56 AM
‎30-10-2017 11:56 AM
Well done Leah and team at Fox Stevens Conveyancing! This is a great achievement.    ... View more

Re: Sponsor integration

by Community Manager AnnaHardie Community Manager in Ideas and Suggestions
‎23-10-2017 05:00 PM
‎23-10-2017 05:00 PM
Hi Darren,    Thanks for getting in touch.    I'll connect you via email with @TomDupuche from PEXA's Integration team. Tom can advise on the application process.    ... View more

Ask Us Anything - Wednesday 1 November

by Community Manager AnnaHardie Community Manager in Announcements | Outages, Service Charter updates etc
‎18-10-2017 12:04 PM
1 like
‎18-10-2017 12:04 PM
1 like
Coinciding with the Release 7 launch webcast, the e-Conveyancing Community will host our third 'Ask Us Anything' all-day event.    Join us here any time between 10am - 5pm on Wednesday 1 November. Our experts, including the Release 7 experts, will be ready to answer your PEXA questions on the spot! Head to the Ask a Question forum to post your question.    If you’re not already a member of the e-Conveyancing Community, register today so you can participate.   The team are excited to host this special event again!    WA Members - We will run until 5pm AWST.  Release 7 Webcast - RSVP here   ... View more

Law Society of Ireland visits PEXA

by Community Manager AnnaHardie Community Manager in Share your Experiences
‎11-10-2017 03:24 PM
3 Likes
‎11-10-2017 03:24 PM
3 Likes
The PEXA team sharing insights, lessons and our member-centric culture with the Law Society of Ireland today. Thanks for visiting the PEXA team today Mary and Ken.    Photo: Marcus and David, PEXA with Mary and Ken, Law Society of Ireland    PEXA & Law Society of Ireland ... View more

Re: PEXA Open Day

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎05-09-2017 10:02 AM
2 Likes
‎05-09-2017 10:02 AM
2 Likes
@LawyersConveyancing, @kiernanc, @dcondello - you might be interested in this   ... View more

PEXA Open Day

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎05-09-2017 09:54 AM
2 Likes
‎05-09-2017 09:54 AM
2 Likes
Hi Community,    PEXA would like to invite you to our first Open Day next Friday!   Have you ever wondered what happens here at the PEXAPLex? Or who builds PEXA? This is your chance to find out.     Our Open Day is an exclusive opportunity to meet PEXA’s technology team and to discuss future platform enhancements and functionality.   We’d love to see you on the day!   Friday 15 September 2pm-4:30pm Docklands, Melbourne RSVP - There are limited places available so an RSVP is essential.    If you have any questions about the day, let me know.      ... View more
Category:
  • E-Conveyancing Community
  • Events
  • VIC

Re: PEXA is currently almost unworkable and must b...

by Community Manager AnnaHardie Community Manager in Ask the PEXA Community
‎21-07-2017 12:29 PM
3 Likes
‎21-07-2017 12:29 PM
3 Likes
Hi @Sandcorp,  Thank you for joining community and sharing your experience. I’m sorry to hear you’ve had a frustrating first few PEXA settlements. I understand that PEXA Member Support are helping you at the moment to ensure you complete your settlements today – you’re in good hands! The industry is undergoing major transformation as we transition towards 100% digital. This is affecting many aspects of conveyancing and yes, there’s still a few pain points to overcome. We’re working hard to facilitate conversation, collaboration and feedback between industry participants.   There’s been nearly 500,000 property transactions completed through PEXA to date. The system is robust and secure. We consistently review member feedback like yours to improve both system functionality and industry behaviours. I will share your feedback with the PEXA Product team. You can see here on our Ideas Board that they regularly speak with PEXA members like you.  There has been significant industry consultation with the Electronic Conveyancing Group, the Australian Institute of Conveyancers and the Law Societies – you can read about that here. We’re grateful that you’ve taken time to share your experience. I will also share your feedback with our financial institutions leaders at an upcoming banking symposium next week.  Anna Voege Head of Customer Engagement, Voice of Customer Team, PEXA ... View more
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