About Aoife

Hi Community,   During the Easter public holidays, 10-13 April, financial settlement isn’t available. Lodgement will still be available in Victoria and New South Wales.   Kind regards Aoife ... View more

Tips, tricks and advice for PEXA members settling digitally during the current COVID-19 situation   Hi Community,   As the global Coronavirus (COVID-19) outbreak continues to evolve, I wanted to reassure you that PEXA stands firmly with you, the broader community and our citizens in delivering a safe, efficient and reliable property settlement experience.   This cannot be underestimated as we face unprecedented global social and economic dislocation.   In support of our community, effective this week all PEXA teams began working remotely and face-to-face member meetings were replaced with a virtual solution, ensuring we assist in flattening the curve. I’m pleased to report that this has been a positive transition with no impact to members and the wider community in the property settlement process.   This is a new experience for many of us and we’re here to assist wherever we can, beginning with the following tips from industry, including our regulator, ARNECC:   Verification of Identity (VOI) & Client Authorisation Form (CAF) ARNECC has released its statement for completing VOIs and CAFs during COVID-19, noting face-to-face verification is not mandatory with ARNECC stating “Subscribers might like to consider using video technology as part of the verification of identity process”. Click here to read ARNECC’s full statement. Please also note that VOI appointments remain available via Australia Post, ZipID and ID Secure.    PEXA Key While you’re working remotely and limiting face-to-face client meetings, bank and trust account details can be communicated safely via the free PEXA Key app, removing the need to use email, mitigating any risk of succumbing to email phishing attacks.  It provides your business with an extra layer of security when communicating critical bank and trust details while also allowing homebuyers and sellers to track their settlement via their phone. We are no doubt all hearing and reading about the increasing prevalence of cyber phishing attacks worldwide and we encourage you to use tools like PEXA Key to keep client property transactions safe.    Digital Certificates – are you using a different computer or laptop as a result of remote working?  If you’re using a new or different laptop to sign in PEXA, you will need to download and install the digital signing software. Members using Mac computers, please note that the signing software is not yet compatible with their latest operating system, Catalina. For other Mac operating systems, please follow the instructions in this link. Please remember to keep your Digital Certificate stored safely when not in use.   Support Services – we’re here to help  While there is so much uncertainty at the moment, we’re committed to being that little bit of stability in your day. Here are some of the ways we can help: Help Centre: Our online Help Centre is fully stocked with articles, help cards, webinars, videos, simulators and more that can help you transact online. Support Centre:   Our friendly support staff are available on national business days from 8.30am – 8.00pm AEST/DT. They can be contacted by phone on 1300 084 515 or email at   support@pexa.com.au. Face-to-[virtual]Face Support:   Our face-to-face team can now assist you virtually. Using Skype, WebEx and Team Viewer, our PEXA Direct Specialists and PEXA Partners remain available for appointments to help your business. Contact us at   practitioner@pexa.com.au   if you have any queries or to book an appointment. We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and citizens.   Please feel free to reach out if you have any questions and stay safe.         Original:https://www.pexa.com.au/news/support-and-guidance-for-pexa-members-settling-remotely ... View more

Hi Community.  We will add to this page as updates are received from each state.   PEXA Supporting our people and our network during COVID-19:  https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19   NSW Revenue NSW: https://community.pexa.com.au/t5/New-South-Wales/Revenue-NSW-Duties-amp-Business-Continuity-COVID-19-Update/gpm-p/19415 Office of Registrar General: https://www.registrargeneral.nsw.gov.au/regulator/coronavirus-update Land Registry Services: See attachment below   SA Update 20/03/2020 - ORG and Land Services: https://www.landservices.com.au/__data/assets/pdf_file/0024/5757/CIB-340-Settlements-Room-closures-due-to-Coronavirus-COVID-19.pdf Email update 20/03/2020 - ORG and Land Services: See attachment below Office of Registrar-General and Land Services SA: See attachment below   WA x2 Landgate: See attachments below Landgate: https://www0.landgate.wa.gov.au/about-us/publications-and-awards/bulletins-and-manuals/customer-information-bulletins/cib_2020/bulletin-no.-330-19-march-2020   VIC Victoria Land Registry Services: https://www.victorianlrs.com.au/news-updates/ Land Use Victoria: https://www.propertyandlandtitles.vic.gov.au/forms-guides-and-fees/overview   QLD X2 Queensland's Titles Registry: See attachments below ... View more

Hi Community,   The end of daylight savings is approaching (5 April 2020), and the RBA has issued its changes to RITS (Reserve Bank Information & Transfer System) session times.   As a result, settlement slots in New South Wales will be return to 5:30pm AEST (reduced from 6:30pm).   For our members in WA, settlement rebooking cut-off time will return to 2pm AWST (from 1pm).   Breakdown of settlement hour changes and impacted states from 5 April 2020 to 6 October 2020:   State Times NSW 9:30am – 5:30pm AEST (settlement rebooking cut-off time is 4pm AEST) WA 8:30am-3:30pm AWST (settlement rebooking cut-off time is 2pm AWST)   Cheers   Aoife ... View more

Update from Glenn King, PEXA CEO One of the many benefits of a digitised property settlement process is the flexibility it provides in how we work – not just for us here at PEXA, but importantly for our members too.   This week, as a precautionary measure, the PEXA team invoked its business continuity plan with all teams working remotely for a day to ensure that no matter what the circumstance, property transactions continue to settle safely and successfully, at the standard you’ve come to know and expect from us.   We’re pleased to report that our member support service levels remained exceptionally high, with the platform preserving its 100% availability and more that 90% of calls into the Support Centre answered within 60 seconds. In short, if people do need to work remotely for extended periods, you have our assurance that property transactions can continue to settle successfully via PEXA.   One of the greatest benefits PEXA provides is the flexibility for network participants to continue acting on behalf of their clients from anywhere with internet access, giving members the option to avoid settlement rooms and other high density areas. We’re also offering our people the opportunity to work remotely. As the Department of Health continues evolving its advice regarding precautionary measures to take in relation to COVID-19, PEXA will continue working with its team and the broader network to keep Australia’s critical $7.1 trillion residential property market resilient, and property transactions settling safely. We look forward to working with you over the coming weeks, as together we continue delivering this important service to Australian businesses and consumers.   Please feel free to reach out if you have any questions.   Many thanks, Glenn King CEO      PEXA Newsroom update: https://www.pexa.com.au/news/supporting-our-people-and-our-network-during-covid-19     ... View more

Two of our industry’s inspirational female leaders, Kristan Conlon, Partner at McCullough Robertson Lawyers and Patti Eyers, CEO at FMS & First Title, join PEXA’s Jess Caire to discuss challenges they’ve faced and their thoughts on what we can do to achieve equality.   ... View more

Hi Community,   During South Australia’s March Public Holiday - Adelaide cup - on 9 March, financial settlement and lodgement will not be available in this state.   Kind regards Aoife ... View more

Hi Community,   Good news! You can still lodge and settle during Vic Labour Day, 9 March.   Kind regards   Aoife ... View more

Bettina dropped into the PEXA office to chat with Glenn about the environmental benefits of electronic settlements, Maddocks' plans for an end-to-end conveyancing process and Glenn's focus for the next 12 to 18 months. Find out what they had to say...     5 in 5 2020: Episode One: 5in5 with HWL Ebsworth - The Utopia of Conveyancing 5 in 5 2019: Episode One: Nick Karolidis and Marcus discuss common themes raised through PEXA’s in-platform feedb.... Episode Two: Sarah Rizk, Partner at Thomson Geer speaks with Marcus and PEXA Project’s expert, @Josh.... Episode Three: 5 in 5 with Jyh Gusew, Community Superuser and Marcus Price, PEXA CEO Episode Four: 5 in 5 with Hunt & Hunt Lawyers featuring NAB and Gadens Episode Five:  5 in 5 with Shane Jacob, AIC National President and Marcus Price, PEXA CEO Episode Six: 5 in 5 with B.O.S.S Conveyancing and Sally's experience with PEXA Key Episode Seven: 5 in 5 with HWL Ebsworth and developer client, Goldfields Group Episode Eight: 5 in 5 2019 Highlights   ... View more

Hi Community,   During the Western Australia Labour Day public holiday on 2 March, financial settlement and lodgement will not be available in WA only.   Cheers   Aoife ... View more

Hi Community,   During the Western Australia Labour Day public holiday on 2 March, financial settlement and lodgement will not be available in WA only.   Cheers   Aoife ... View more

On Monday 10 February 2020, Landgate released updates to the electronic mortgage form. Landgate has advised us of the following in relation to this change:   “Landgate has updated the format of the electronic mortgage form approved by the Registrar of Titles.   The updated and approved form has some slight variations in formatting to the national mortgage form.   When using the form, parties should ensure any counterpart mortgage complies with the Transfer of Land Act 1893, Section 105 and Section 4(1CA) and the Transfer of Land Regulations 2004 (the Regulations).   Information on immaterial differences between counterparts is available in Part 2, Section 3A of the Regulations .   If you have any questions, please email: dealings@landgate.wa.gov.au ”   Kind regards Aoife ... View more

What better way to kick off 2020 than with a look at the future!   Partner at HWL Ebsworth, Michael Mammen and PEXA Group Executive, James Ruddock discuss what 'the utopia of conveyancing' looks like, what developers expect from the online settlement process and how national consistency could benefit the market from a large law firm perspective.       5 in 5 2019: Episode One: Nick Karolidis and Marcus discuss common themes raised through PEXA’s in-platform feedb.... Episode Two: Sarah Rizk, Partner at Thomson Geer speaks with Marcus and PEXA Project’s expert, @Josh.... Episode Three: 5 in 5 with Jyh Gusew, Community Superuser and Marcus Price, PEXA CEO Episode Four: 5 in 5 with Hunt & Hunt Lawyers featuring NAB and Gadens Episode Five:  5 in 5 with Shane Jacob, AIC National President and Marcus Price, PEXA CEO Episode Six: 5 in 5 with B.O.S.S Conveyancing and Sally's experience with PEXA Key Episode seven: 5 in 5 with HWL Ebsworth and developer client, Goldfields Group Episode eight: 5 in 5 2019 Highlights ... View more

Hi Community,   During Australia Day public holiday, 27 January 2020, financial settlement will not be available in all states.   Lodgement will still be available in Victoria and New South Wales.   Kind regards   Aoife ... View more

Hi Community,   A big thank you to all of our members and extended network who shared their industry wisdom, opinions and experiences with us on 5 in 5 this year - Thomson Geer, HWL Ebsworth, Goldfields Group, AIC National, Cornwalls, NAB, Hunt & Hunt lawyers, Gadens, BOSS Conveyancing and CXINLAW.   Here are some of the many highlights from 5 in 5 in 2019.     @shanejacob @Karolidis_and_Co @sarahrk @Nick_S_HWLE @Neil_Gadens    ... View more

Hi Community,   On Christmas Day, Boxing Day and New Year’s Day 2020, financial settlement will not be available in all states. However, lodgement is still available in Victoria and New South Wales.   State breakdown of lodgement and settlement availability on Christmas Day, Boxing Day and New Year’s Day 2020:   NSW: Lodgement is available             Financial settlement unavailable   VIC: Lodgement is available          Financial settlement unavailable   QLD: Lodgement is unavailable.          Financial settlement unavailable   SA: Lodgement is unavailable         Financial settlement unavailable   WA: Lodgement is unavailable         Financial settlement unavailable     To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays   If you need assistance with your online lodgement or settlement over the Christmas period, PEXA’s Support centre is still available, except for public holidays – Christmas Day, Boxing Day and New Year’s Day 2020. You can contact our friendly support staff between 8:30am – 8:00pm AEDT at support@pexa.com.au or 1300 084 515.   As a reminder during this festive period, practitioners are encouraged to verbally confirm bank account details with their clients or use PEXA Key to safely communicate bank account details.   Kind regards   Aoife ... View more

Join REIQ CEO, Antonia Mercorella and PEXA's Chief Customer Officer, Lisa Dowie in the Sunshine State as they discuss the REIQ's take on digital progression in Queensland and nationally.   ... View more

Join Lisa Dowie, PEXA Chief Customer Officer and Carl White, Director and CEO of CXINLAW as they discuss customer experience (CX) in the legal industry.   CXINLAW works with law firms and other legal providers to deliver the perfect client experience. In this month's 5in5, Carl shares his view of the role technology plays in CX, the importance of your staff's experience and to top it off, Carl gives some easy tips for viewers to kick start their CX journey.   If you have any CX questions for Carl, please post them below - he's ready and waiting to answer your questions. VIEW:  https://www.youtube.com/watch?v=lxsIZvxc6vk&feature=youtu.be    Previous episodes 2019 Episode One: Nick Karolidis and Marcus discuss common themes raised through PEXA’s in-platform feedback tool. Episode Two: Sarah Rizk, Partner at Thomson Geer speaks with Marcus and PEXA Project’s expert, @Josh Radford. Episode Three: 5 in 5 with Jyh Gusew, Community Superuser and Marcus Price, PEXA CEO Episode Four: 5 in 5 with Hunt & Hunt Lawyers featuring NAB and Gadens Episode Five:  5 in 5 with Shane Jacob, AIC National President and Marcus Price, PEXA CEO Episode Six: 5 in 5 with B.O.S.S Conveyancing and Sally's experience with PEXA Key Episode seven: 5 in 5 with HWL Ebsworth and developer client, Goldfields Group ... View more

Hi Community,   We are currently investigating an issue impacting Stamp Duty Services in VIC. Impacted members may experience delays in Stamp Duty Verification.   For updates on the progress of this issue, please visit our status page at status.pexa.com.au/.    Kind regards   Aoife ... View more

Hi Community,   We are aware on an issue currently impacting Victorian Members. Until resolved, Workspace Creation, Document Preparation and Lodgement Services, as well as Stamp Duty Services in VIC, may experience delays.    For updates on the progress of this issue, please visit our status page at status.pexa.com.au/.    Kind regards   Aoife ... View more

  Hi Community,   CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.   Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress and should not affect Workspaces already signed by CBA.   Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.   Kind regards   Aoife ... View more

Hi Community,   PEXA is aware of a payment file response issue impacting ANZ transactions. If your Workspace is impacted and has commenced settling, it will likely remain in a status of 'Ready_Settling' or 'Completed_Disbursing' for longer than usual until the underlying issue is resolved. PEXA is working with ANZ to resolve the issue.   For further status updates, please visit PEXA’s Status Page:  https://status.pexa.com.au/ Kind regards   Aoife ... View more

Hi Community,   CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.   Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress and should not affect Workspaces already signed by CBA.   For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/   Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.   Kind regards   Aoife ... View more

Hi Community,   CBA is currently experiencing internal system issues which is resulting in delays to their Workspace signing.   Until the issue is resolved, signing by CBA will be delayed. It’s important to note that this does not impact payments in progress.   For further status updates, please visit PEXA’s Status Page: https://status.pexa.com.au/   Please note: CBA are experiencing signing issues, all other participants should be able to sign. Bankwest is unaffected.   Kind regards   Aoife ... View more

Hi all,   Good news! You can still lodge and settle online during Melbourne Cup Day on 5 November 2019.   To help you prepare for the holiday period, planned outages and more, please refer to Calendar: Releases, Planned Outages & Public Holidays   Kind regards   Aoife ... View more