Hi, we have had a couple of instances when the bank is not communicating in the Conversations tab. A settlement occurred late last week (and delayed) where the discharging bank had accepted the Pexa Invite but did not load the discharge of mortgage. I asked the Vendor's Conveyancer to please call the bank as something does not add up. There was a linked-financial and it had appeared that the discharging bank had completely missed that they had to still prepare the discharge of mortgage for the security swap. If the Vendor's Conveyancer will only communicate through Pexa and refuse to call, is there a set up response in Pexa that can generate an automatic response that Communication has not been responded? Or when we click on high importance or requires action does Pexa automatically send an email if that communication has not been action within the appropriate time frame? Regards Sandra
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