About danielroesler

Hello!   Given the rapid response required to combat the spread of COVID-19 and recommendations from industry and government bodies to settle all eligible property transactions digitally where possible, the following information provides specific guidance on moving settlements from paper to PEXA:   Banks have well-established processes to convert inflight paper settlements to PEXA and will do their utmost to settle in a timely manner. The following will assist this process:   Customer Account / Loan Number: please provide banks reference number Invitation “Notes”: If converting paper booking to PEXA – include “Paper booking reference” Add any additional instructions e.g. simultaneous settlement Specific bank settlement support: Once invite has been accepted, use “PEXA Conversations”. This is the most efficient option to communicate with the banks settlement teams. To minimise the risk of disruption to your clients in this period, it is recomended that any future settlement booking be done electronically in line with AICSA and ORG advice.   For more general information on onboarding/registering for PEXA:   https://community.pexa.com.au/t5/Help-Centre/How-to-Register-for-PEXA-Help-Centre/ba-p/190 ... View more

Hello   One of the greatest benefits PEXA provides is the flexibility for network participants to continue acting on behalf of their clients from anywhere with internet access, giving members the option to avoid settlement rooms and other high density areas. We’re also offering our people the opportunity to work remotely to provide continuity of service without having to attend your office.   To support South Australian practitioners settling via PEXA at short notice, we have provided a basic SA specific pack to assist in navigating the early stages of your experience.   Here you will find links to:   Our SA specific transaction Help Cards Guidance on how to complete a financial settlement schedule in SA How to balance CATS and PEXA (link to recording and slides) Transfer Transaction Guidelines (including a pdf for download)   Banks have well-established processes to convert inflight paper settlements to PEXA and will do their utmost to settle in a timely manner. The following will assist this process:   Customer Account / Loan Number: please provide banks reference number Invitation “Notes”: If converting paper booking to PEXA – include “Paper booking reference” Add any additional instructions e.g. simultaneous settlement Specific bank settlement support: Once invite has been accepted, use “PEXA Conversations”. This is the most efficient option to communicate with the banks settlement teams.   Please also consider the range of free guarantees PEXA offers as part of your transaction online:   Lodgement Gap Cover Residential Sellers Guarantee PEXA Key Secure Communication Guarantee   In this disrupted period, ensuring a seamless standard of service to your clients is of utmost importance. Please contact me if you need any assistance in moving your settlements online.   Dan @ PEXA ... View more

Hello everyone   If you were curious about where electronic lodgements currently sit across our suite of documents in South Australia, you can visit the DPTI website where the rolling 6 month figures are published and updated monthly:   https://dpti.sa.gov.au/land/office_of_the_registrar_general/property_market_statistics   Just navigate to the bottom drop down tab. Keep up to date with the progress you are all making towards 100% digital! ... View more

Lease noun   1. a contract by which one party conveys land, property, services, etc. to another for a specified time, usually in return for a periodic payment.            e.g "a six-month lease on a shop” 2. the latest instrument to be made available in PEXA for South Australian practitioners!!!   Today history was made with Minter Ellison lodging South Australia’s first digital Lease. The exercise was made possible by Stephen Hill, Partner at Minter Ellison in Adelaide, and Wayne Kaplan, Partner at Sparke Helmore Lawyers in Sydney as certifiers on behalf of the lessor & lessee. Stephen Hill, Partner at Minter Ellison   Minter Ellison are making a habit of ‘firsts’ in SA, hot off their Mortgagee work on the Kodo Apartments that settled in PEXA. The team who enjoyed this ‘first’ for leasing, including Yvette Graetz and Courtney Roberts, were full of praise for the process:   We are excited to be the first firm in South Australia to lodge a lease electronically on PEXA. We are very proud to be a part of this milestone and game changing step. Our leasing practice is significant and the benefits of electronic lodgement and registration of leases is a 'value add' to our clients. Yvette Graetz & Stephen Hill, Minter Ellison   Electronic lodgement will change the way that the industry currently operates by allowing faster registration times and we were lucky enough to be the first to use this innovative technology.  PEXA made the process easy and were available at all times to address any of our queries and we look forward to continuing our relationship with PEXA.   Congrats guys, you're making the PEXA team and your peers proud of your pioneering work. ... View more

Attention all CATS users in the great state of South Australia!   PEXA has created a recorded webinar, featuring the talented @mkelly, detailing step by step how best to set up and reconcile an electronic settlement in CATS. There is no need to book in to view this webinar, you can do so at a time that best suits you via this link:   https://youtu.be/ejtGCkfPff0   The take up of electronic conveyancing in SA is growing rapidly, so we strongly encourage all CATS users to become familiar with the procedures outlined in the webinar, to help gain maximum efficiency from your PEXA experience.  ... View more

A helping hand from your South Australian peers   By Dan Roesler, Executive Manager of Practitioner Services (SA)   One of the highlights of being involved in the South Australian conveyancing industry is having the opportunity to work and collaborate with some outstanding individuals.     Since November 2018, PEXA , in conjunction with the AICSA , has hosted a n Electronic Conveyancing Best Practice Group (Best Practice Group) .    This serves as a platform for industry discussion, as well as a forum to share experiences, ideas, solutions and provide support for members from across the state.    People are at various stages of their journeys in adopting digital c onveyancing – some are new to PEXA and others are seasoned users of the platform.   A fantastic initiative being led by the Best Practice Group is to provide ‘subject matter expert’ support to conveyancers who either have not completed a n electronic transaction in a long time or are readying for their first and are in need of guidance.     The gr oup has experienced PEXA firms from all areas of the state (Central, North, East, South, West and Regional) who are skilled users of the platform and ready to help with broader platform adoption.     Renee Thomas of Smart Conveyancing says her first transaction was completed smoothly thanks to her colleague :   “My first PEXA settlement was made so much easier with the support of the c onveyancer on the other side. They pinpointed my error and happily helped me work through it to get the matter to R eady/ R eady. There are not many industries I can think of that work closely together with their competitors to achieve the same result.”    A pair of members from the B est P ractice G roup also shared insights on their digital settlement ventures.      “ PEXA has streamlined the settlement process. We spend less time on the phone with banks , and the transaction is more transparent as all parties can monitor the activity of each p articipant in the W orkspace.  Our clients love PEXA settlements as they have instant access to settlement funds and for p urchasers they have registration complete within a matter of days. ” – Kathy Stolinski , ADCOCKS Conveyancing Solutions .     “ In the early stages we were excited that we did not need to rush to the bank for bank cheques to be in the courier bag at 3pm – the day before settlement. ” – Michelle Lihou, Goolwa Conveyancing     If you’re beginning your transition to e-Conveyancing, it’s important to remember that there ’s a support network of your peers out there to help you along the way.     Electronic settlements are becoming the new norm in SA and leveraging the support of the Best Practice Group will give you the advantage of having an experienced PEXA conveyancer at your side throughout your dealings.    If you are interested in the B est P ractice G roup or would like to get in touch with another experienced conveyancer regarding PEXA, please contact me at  Daniel.Roesler@pexa.com.au .     ... View more

REISA CEO Greg Troughton What is your vision for the future of property sales in a 100% digital process? Greg:I see the legal administration being entirely digital. All the compliance material where you simply must “dot the i’s and cross the t’s” can be done really well in the digital space. But there will always need to be a human touch and/or thought process throughout the sales process.   I think people still expect that as the option and as soon as the millennial generation start buying property in earnest then all the digital channels may take up more of the space. I expect when my daughters go to buy a property, that they will demand 99% of the process would and should be digital.   What benefits do your agents currently enjoy from digitisation?   Greg: Always being at the ready at all times and no longer having to run out to the boot of the car to get the paperwork that’s in carbon triplicate. It’s a simple but powerful benefit.    Why is digitisation of the end-to-end process of property transactions so important?   Greg: Two words – “property consumer”. You hear too much about the “d” word – disruption. I prefer to think of all these changes as simply a better way to service the customer. More importantly, consumers demand better customer service, and property transactions are no different.   What are the wider industry effects that you anticipate from the digital disruption of property services?   Greg: We will continue to see business and consumer process improvements in many facets of the transaction, but I am yet to see how AI could deal well with the human nuances such as emotion. Whether it be the sale in equity or the legal sale, human interaction will still be needed.   Over your years, what has been the biggest change you’ve experienced in Real Estate?   Greg: There’s been two.   The simple act of signing the old blue memorandum of transfer documents for legal settlement is now so far in the past that it has gone the way of the cheque, which is a phenomenon I recently had to explain to my daughters.   The second item sounds so simple but being able to sign digitally with certainty has been a significant change for the better.   What is your position on electronic conveyancing and the role it plays in providing a service to your real estate agent members?   Greg: In SA, Agents can act as lawyers in land transactions to get a contract executed. That sale in equity remains an absolute necessity. Now that the front-end equity sale is properly digitised, it will then enable an easier handover to the lawyer or conveyancer to undertake the legal transfer. Anything that makes the compliance stronger and safer and benefits the property consumer like e-Conveyancing is a huge advantage. ... View more

Last month we sat and had a chat with Jeff Stevens, life member of the AIC National and a significant contributor throughout the journey to digitise property settlements. He runs a specialised property practice in Adelaide, Stevens Partners, where we caught up with him and the team to talk PEXA.   ... View more

History was created today with the 10,000th transfer transaction completed in South Australia. This is a significant milestone in the journey from paper to digital property transactions.   At 10:30am the property commenced settling. It was prepared and ready before 9am for a successful Friday morning settlement. The conveyancer taking the industry across the line was Scott Petherick from 1836 Conveyancing.   Scott shared, “We’re very proud to be holding the baton as we achieve this milestone together. We’ve enjoyed the experience to date, working in our office with PEXA, the Banks and others around the traps on ironing out the process kinks. Thanks to Dan, Matt and the team for being trusted partners on this journey and I’m sure the next 10K will come a lot quicker than the first - we’re looking forward to being a big part of the reason why.”   Hats off to the many outstanding, progressive practitioners of South Australia - here’s to 10K more! ... View more

Daniel Roesler and John Erskine Q: When did you start in the industry?   A: I came to conveyancing from a teaching background.  Having worked in several locations within Australia and also overseas, I became interested in business studies and decided that a “landbroking” course could improve my ability to introduce Small Business Management at senior high school level.  The course proved to be both rigorous and interesting and after 4 years of study I found myself qualified in conveyancing.   Time for a change and a new challenge!  So, in 1989 I decided to leave the cloisters of the classroom for the bright lights of the business world.   Q: How did Conveyancing Matters come about?   A: I joined forces with a former colleague, John Murphy, who had also completed the course and together, we established   Erskine & Murphy Landbroking Services   in 1990.  It took some considerable time to build a client base as we had come into the industry with no previous experience or contacts.   We decided to incorporate and in 1993 established   Conveyancing Matters Pty Ltd   and determined to build the brand.  This involved thinking outside the square, to take the business from cottage industry to serious corporate enterprise.  It meant having a marketing budget for activities like engaging a marketing consultant, sponsoring industry bodies, offering professional training to staff.   Q: You have a wide range of business interests – how would you explain what ‘good business’ is to others?   A: I believe there are three essential elements to good business; your clients, your staff and your own professional expertise.  Develop a clientele that enjoys the best possible experience from your service.  This includes the referrer who shares your desire to deliver the best transactional service and the customer who receives it.   Find the staff who fit the culture of your business and who also feel rewarded for their efforts.  They are, after all, the people who are the face of the business and deliver the service.   Ensure you and your team are always at the top of your game. You can never stop learning.   Most importantly, enjoy each day.   Q: What’s the biggest change you’ve witnessed in your time in the industry?   A: The move to computer-based conveyancing software, the increasing use of email as a means of communication and the digitising of Land Services data has enabled more efficient management of files and have been important changes.  But by far the biggest impact on the whole industry has been the introduction of electronic conveyancing.  We have moved from an archaic paper-based system to an online, convenient, secure means of property conveyance.   Q: What are the big opportunities ahead?   A: There are enormous opportunities for those who dare to dream.  E-conveyancing will take care of much of the administrative and clerical tasks and enable greater time to be spent on providing truly professional advice to clients.  The successful conveyancing practice will be more flexible in its location, staffing and technology.  It will be more nimble in adapting to the ever changing business environment and offer exciting challenges for the conveyancer of the future.   Q: What are your personal views on digital disruption of conveyancing?   A: Conveyancing is already the beneficiary of digital technology as mandated changes come into being, driven by the introduction of e-conveyancing.  States have brought about more uniformity in conveyancing processes and individual practices are seeing the advantages of digitising their workplace.   It’s only disruptive if you allow it to be.  Automation, digital technology leading to Artificial Intelligence in the workplace is ongoing.    You can embrace it or allow your business to be disrupted. ... View more

From Conveyancing to CATS; a chat with Nick Xenides   Nick Xenides and Daniel Roesler Q: When did it all kick off for you in the industry Nick? A: My conveyancing career started back in 1985, when I joined a firm called Robert Northcott & Associates. Soon after several firms, including Northcotts, amalgamated to form Optima Conveyancing where I remained for the next 17 years. I was then invited to form an association with Bernie Lewis Home Loans assisting with settlements for their HomeStart agency, and that was the beginning of BLHL Conveyancing.   Q: How did you come to be involved in conveyancing software? A: I had previously been using a software package called Domain, which was OK but not so easy to use. There was a lack of comprehensive or user-friendly software for SA conveyancers and since I had programming experience, I decided I would write my own software package. I created the first version of what came to be called CATS, in 2005. I had no intention of turning CATS into a business venture, but a few conveyancers heard about it through the grapevine and wanted to see it for themselves. With the help of Kel Watson who handled the technical aspects of installing the system, we suddenly had a base of 6 firms using the package. The word spread and before long the AICSA expressed an interest in partnering up to deliver it across the market.   Q: How does CATS look at present and into the near future for people? A: We catalogued a lot of the feedback from the past couple of years which indicated a desire to move to a cloud-based system, giving customers an improved and updated platform on which to run their business. We think it’s competitive with any other offering and is a tried and trusted system for running files and trust accounting. We’re now able to offer integration with PEXA and are about to launch an update with Microsoft Office integration as well.   Q: What’s the biggest change you’ve witnessed in your time in the industry? A: In conveyancing, it’s the rapid rate of changes brought about by new legislation such as Capital Gains Withholding, GST Withholding, ATO Clearance Certificates, stamping procedures etc. I feel that so much responsibility has been shifted from government service providers to the individual conveyancer. At the same time conveyancers have had to ensure there was no reduction in quality of service to their clients. The pace of change may prove too much for smaller practices. We are already seeing senior conveyancers retiring early as a result. In technology, we had already experienced some of the biggest changes with the introduction of SAILIS & the Revenue SA portals. PEXA is just another digital transformation our profession needs to go through, and soon there will be competitors to PEXA as well. Unfortunately, due to the discounting culture that exists in SA, it is difficult for conveyancers to properly compensate themselves for these extra duties and responsibilities.   Q: What are your personal views on the digital transformation of the property industry? A: I’m happy that the industry has begun to move in this direction, and it’s ultimately the change we’ll need to embrace. To hasten this change, perhaps the settlements room could be abolished or phased out, thereby making paper settlements a deterrent and the online way more appealing. Digitisation is inevitable. It’s the future. It’s coming and there is no use pretending otherwise. The sooner we embrace the digital platform, the easier it will be when, rather than if it is made mandatory.   ... View more

PEXA, in collaboration with the AICSA, hosted the inaugural Electronic Conveyancing Best Practice Group session at the offices of the AICSA on Pulteney Street on 13 November. The formation of the group, which is slated to meet monthly, came about after months of PEXA visiting existing practice groups around the city, observing some common issues and solutions, and resolving to convene a guiding coalition of practitioners to become change agents for their industry.       The purpose of the EC group is to recognise the growing need for conveyancers to share their experiences more broadly on the adoption of electronic conveyancing in their businesses, encourage and congratulate ideas that result in successful implantation, promote empathy for those that want to do more settlements online, and assist each other in providing practical solutions to blockers and pain points. It is also designed to provide an appropriate, regular platform for the AICSA & PEXA to discuss with delegates the latest issues and updates, something that was highlighted as desirable in both the recent AICSA and Registrar General’s survey results.    The meeting kicked off with a short presentation by PEXA on some of the  desirable ‘soft skills’ we had observed in our experience with the conveyancing community; around the need to acknowledge that fear is normal, that change can be painful when undertaken alone and that there was now a community of like-minded peers to support you. We addressed the misconception that PEXA is a simple technical solution to a failure in established processes, instead noting it is a network for the industry to reside upon that actively assists practitioners improve efficiency and security, and provides adaptive solutions to what are complex issues within the industry. We then addressed some of the observations around emotional intelligence in periods of digital disruption, and the need to acknowledge the courage of the audience to want to progress towards digital in spite of the fears that exist in periods of change.   The floor then opened for AICSA members to discuss their experiences in using PEXA, any issues that had arisen from the changes required and any suggestions or assistance from their peers to solve these. It was a fascinating and encouraging first step for this group of change agents, who will go out into the community over the coming weeks and share their experience and provide feedback to their peers to continue to mobilise progression in the network.   If you are interested in joining this guiding coalition of conveyancers, please contact the AICSA at membership@aicsa.com.au. The relevant details are:   - Second Tuesday of every month - 1:00 - 2:30 PM - Catering provided - AICSA office 3/255 Pulteney Street  ... View more

PEXA again hit the road with locally based financial institutions, on a day trip around Adelaide CBD to meet with practitioners in a knowledge sharing exercise.   The essence of the visits is that PEXA provides a collaborative approach to settlement, and we are able to play a role in humanising the relationship between all the participants in a property transaction. This collaboration allows for a degree of openness and adding value to either side, and to foster a genuine sense of co-ownership of the property transaction process.   Metropolitan Adelaide practitioners were very appreciative of the opportunity to discuss PEXA with the banks. Some takeaways from the day:    “We were delighted to catch up with the team from Westpac and FMS today to discuss ways to improve the interaction in the PEXA workspace between conveyancers and banks. A positive discussion was had, and several ideas thrown around to improve the PEXA settlement process.” Scott Petherick from 1836 Conveyancing   “I am enjoying the settling on PEXA, but I still treat me file as if it was settling on paper.  I prepare Transfers and send them through, I still fax or email Discharge authorities and I still phone Banks to see how a file is progressing.  The end result just being the day of settlement which way it settles.  Its new to all of us, and like anything new, it takes some time getting used to and some people learn quicker than others, but we have to embrace change and technology otherwise we get left behind.” Nikki Johnston from Commercial & Legal.     “Industry professionals joining forces to create seamless processes for the future of Conveyancing. It’s nice to know the banks do care!” Renee Thomas from Conveyancing Matters.    “I had a fantastic day meeting practitioners and sharing their PEXA experiences. All feedback has been taken on board and we are looking to improve our processes to help get files ready sooner. It was great to see how positive some of the practitioners are and how they are enjoying settling in PEXA, as it saves them time and money” Teresa Bourke, Team Leader at FMS.   “What a great opportunity to visit some of local practitioners and conveyancers to understand the benefits and pain points of the PEXA settlement process for them. Thank you to everyone involved for your willingness to share your experiences and talk through the opportunities to work together to provide a better service for our customers” Mary Scott, Team Leader at Westpac Banking Group.   Credit to the courage and initiative of the Westpac Group and FMS, and the honesty and enthusiasm of the SA conveyancing community, and I encourage other members of the banking fraternity to actively reach out to the practitioner network directly through PEXA, engage collaboratively and further improve the experience of transacting property for our mutual membership.   ... View more

In exciting news for South Australia conveyancers, Workspace integration between CATS and PEXA is live.   Users are now able to create and update Workspaces from within the CATS web application, with a page in the user interface dedicated to accessing PEXA Workspaces.   The software will populate all known details automatically into the PEXA platform.   The enhancement will provide users with a seamless experience as double-keying of data is reduced, and other administrative pain-points are eased.   CATS has operated in the state since 2006 and is run by SA industry experts, who work closely with conveyancers to meet the continually evolving needs of the market.   Nick Xenides, Director of Nickel IT, said that CATS connection to the market is central to the continued up-scaling of technology made available.   “We’re very grateful to our loyal users, in 150 or so conveyancing offices who have contributed to making CATS the first choice of South Australian conveyancers.” ... View more

On Wednesday I was fortunate enough to be treated to a guided tour of the Renewal SA redevelopment of the old Royal Adelaide Hospital (RAH) precinct.     The scope and ambition of the project is amazing. Whilst maintaining the look and feel of the heritage buildings in the precinct, CEO John Hanlon and his team have set about an ambitious 3 stage project of removing and redesigning the majority of the north eastern pocket of the CBD that is due for completion at the conclusion of 2019. The completed project will result in a city hub accommodating 5000 people at any one time, and border the university, botanic gardens and the entertainment district of the east end.   The old nurses mess quarters will now house world leading defence industries   The primary objective of the redevelopment is to convert and repurpose buildings into an innovation and cultural hub that will become a beacon for technology companies. The tenancy will rely heavily on defence, aerospace and cyber security business and will incubate start ups focusing on these areas and more. The implied purpose too is to retain SA’s brightest and youngest, and to attract overseas suitors rather than our people having to go to them.   Yours truly, surveying the proposals built by SA school children using Minecraft, for the cultural precinct Along with the completion of the new Adelaide High School, this precinct will offer South Australian’s an amazing attraction and will further boost the state’s growing reputation as the national leader in defence and innovative industry. Renewal SA are leaders in maturing the city in this regard, with their Tonsely redevelopment also (arguable more so) pumping the tyres for innovation and advancing technological enterprise.   Many thanks to the UDIA (SA) for organising this special treat for a property nerd like me! ... View more

Priority Notices are not created or lodged in PEXA. Rather, they are done in SAILIS and the PN number is then input into the Lodgement Instructions when preparing the settlement in PEXA.   Priority Notices are not mandatory in South Australia and are lodged on behalf of a party to a conveyancing transaction by a legal practitioner or conveyancer through the South Australian Integrated Land Information System (SAILIS).    Priority Notices: reserve priority for the transaction set out in the priority notice notify parties searching the title that the transaction is pending assist in fraud prevention, as notification of pending transactions will increase the likelihood of a fraud being detected improve the accuracy of title searches currently, no record of a conveyance appears on the Certificate of Title until the relevant dealings have been data entered.     Priority Notices in South Australia are effective for 60 calendar days from the date of lodgement, with an option to extend a Priority Notice (once only) for a further period of 30 calendar days.   ... View more

This week PEXA hit the road with Westpac in Adelaide to boldly go where no bank has gone before: into the belly of the beast, the conveyancing heartland, to meet with practitioners directly to collaborate on how to optimise the electronic conveyancing process.   In a first, Westpac Group settlements representatives spent the day as guests of practitioner firms across Adelaide to understand the member experience of transacting in PEXA, and to foster a genuine sense of co-ownership of the property transaction process.   The essence of the dialogue was that PEXA provides a collaborative approach to settlement. This collaboration allows for concurrent activity and a degree of openness that shaves hours off a typical paper conveyance and allows for the ability of Banks to initiate workspaces by proactively sending invitations in PEXA, which was well received by the conveyancers on the day.   There were a few themes highlighted in each of the meetings that @nicolalambrakis and @Sarah_Jewell from Westpac believe can readily be worked into standard operating procedure, for immediate improvement in the experience of settling in PEXA. “We were keen to gain feedback (of all types) around the practitioner experience using PEXA and what we at the Westpac Group could do to increase utilisation and improve the overall customer experience.  It was great to see that everyone is so focused on working together!” says Nicola.     “It was great meeting with the Westpac team today and a good opportunity for the banks and conveyancers to come together and gain a better understanding of the issues each faces in a transaction whether paper or electronic, main discussion points were around improving communication and sharing of information as we are all working for the same cause, the settlement or the client’s property.” Kathy Stolinski, Adcocks Conveyancing     “Great meeting… I am sure all parties will benefit. Proactive collaboration between banks and conveyancers is benefiting our industry!” Denise McKay, McKay Business Services     “Bridging the gap between Westpac and Conveyancers and breaking down that barrier proving that Banks and Conveyancer are working to one common goal – our Client & Customers” Mark Berry, Four Points Conveyancing     “It was good to sit down and discuss ways to improve bank dealings through PEXA. Great relaxed chat that will build on the positive PEXA experience with Westpac” Jake Evans, Houterman’s and Horner     “We feel as though it will have a positive impact on the industry moving forward. We all have a hand in creating change” Cassie Filmer & Melissa Belton, Key Conveyancing   We credit the courage and initiative of the Westpac Group, and the honesty and enthusiasm of the SA conveyancing community, and heartily encourage other members of the banking fraternity to actively reach out to the practitioner network directly through PEXA, engaging collaboratively to further improve the experience of transacting property for our shared members. ... View more